With the popularity of online shopping, returns on purchases have become a more common gesture.
This article discusses the return policy at fashion nova, whether it’s valid, how to make a claim, and what happens after you do.
What Is the Return Policy of Fashion Nova?
Fashion nova offers a 30-day return policy for all items except sale items, in which you have 5-6 weeks to wait for a return policy processed.
The item must be in the same condition as when it was received and you must include all of the original packaging and documentation.
- Returns items must be unworn, unwashed, and have original tags attached. Please supply your proof of purchase and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice from the Fashion Nova Online Return label Portal. If this is not filled out correctly, your return may experience issues in processing Returns.
- You will also be responsible for any shipping costs associated with returning the product. The following items are considered “Final Sale” and cannot be exchanged in-store.
- You can’t return clothes such as bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” such as customized costumes.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
All final sale items must be paid in full and cannot be returned for a store credit.
They neither offer exchanges nor cash refunds but accept returns on behalf of their customers within 30 days of the original purchase date with a valid receipt and all tags attached.
These are items that end with fractional figures (.00, 00.98).
How To Return Items On Fashion Nova?
They offer two methods of return: Standard shipping and Refund shipping.
Standard Shipping (in-store)
If you choose standard shipping means fashion nova in-store return, your order will be refunded within 5-10 business days after they receive the item back but there is no safety of your item in other words this is returned without a receipt.
Returns are processed within 5-7 business days after item delivery or five days after the return label is submitted if you choose to pay for it via store credit.
If you choose refund shipping, in other words, an online request and you have a bad experience or any issues with the product, contact the return team using the store credit prepaid return label for the protection of your items.
Regardless of the number of items you’re returning, return labels can be purchased from their website for $3.99.
The returns portal will let you return your items easily and without any hassle.
The portal can only be accessed by US residents though, but the convenience of getting a return shipping label is for everyone.
Refunds and Exchange Policy Of Fashion Nova
How Refund Policy Works
Fashion Nova is pleased to offer refunds to the original form of payment used for an order, provided that it meets one of the following criteria:
- If the order is canceled by Fashion Nova.
- One or more of your items sold out since it was processed.
- Item(s) received are damaged, defective, or wrong.
Your refund will be processed within 2-5 business days, however, depending on your financial institution, it may take up to 10 business days for the refunded amount to show on your account. Refunds to gift cards are issued immediately.
If you want a refund or exchange of the item your fashion nova purchased simply follow the below steps:
- Buy the fashion nova with a receipt return label from their official website and request a refund online.
- Pack your item with the original packaging, and shipping label, all tags must be attached to your parcel.
- Ship your item back to them at their original address. (The Fashion Nova return address is 1322 S Figueroa St, Los Angeles, CA 90014.)
- Participants receive a 90% refund from Fashion Nova on items delivered with their service.
Note: same procedure is required for the exchange of the product on fashion nova.
|Company Name||Fashion Nova|
|Return Days||30 days|
|Refund / Exchange||Customer choice|
|Online Purchase||You can request a refund both online or in-store but if you do an online request we recommend you buy a return label first.|
|Original Packaging Required||Yes|
|Probability of Success Return||High if all conditions follow properly.|
|Conditions||➜ Items that have been worn, altered, or washed are not eligible for returns.|
➜ Items that are missing tags are not eligible for returns.
➜ Customers are responsible for all return label costs.
➜ The refund will be issued in an original form of payment.
|Exceptions||Final sale and frictional numbers ending items are not eligible for returns.|
In conclusion, Fashion Nova has a generous return and exchange policy that allows customers to return or exchange their purchases within 30 days of receipt.
Customers can also get a full refund or exchange for any reason. The easy return process and hassle-free exchanges make it easy for customers to make the most of their Fashion Nova purchases.
If you have any questions or concerns about our return policy, please don’t hesitate to contact them at. https://www.fashionnova.com/pages/contact-us
In Addition, You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different stores in one place.