Read DSW Return and Refund Policy in-depth. See how customers can return or exchange the items to DSW. store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.
If you purchased an item from DSW(Designer Shoe Warehouse) and they delivered you a wrong product or defective product? Then here you can find more details on DSW Return Policy.
About DSW Return Policy
Designer Shoe Warehouse or DSW is an online and offline store that offers a huge collection of shoes. And also the company offers some fashion accessories inducing Sandals, Socks, and Handbags!
Here’s everything you need to know about the current Designer Shoe Warehouse DSW exchange and return policy before you buy your next pair of shoes, socks boots, or sandals.
- Online Purchase Return
- In-Store Purchase Return
You can return your product within 60 days from the date of purchase.
Note: Product should be unused & in its original condition.
Online Purchase Return
DSW Return Policy states all returns must be accompanied along by the original purchase receipt (invoice).
Designer Shoe Warehouse also accepts returns on Gift. If you return your gift online at DSW, then the amount will be refunded in the same manner you made the payment.
Besides this, if you won’t return the item at the DSW store then you will get your refund in the form of a merchandise credit (which is similar to a gift card).
DSW VIP Elite Members can return online within 365 days.
Returns & Exchange as per DSW Membership
|DSW VIP Status||Non-members||VIP Club||VIP Gold||VIP Elite|
|Online returns||$8.50 shipping fee||$8.50 shipping fee||Free||Free|
|Return by||60 days||-60 days||60 days||365 days|
DSW Covid-19 Response
- Keeping Things Clean
- Taking Extra Precautions
- Limiting Shoppers in DSW Store
- Supporting Social Distancing
- Creating Try-on Areas
If you return the product without receipt within 60 days, then the refund will be transfer in the form of Gift Card, and remember the refund value would be equal to the current selling price of the product.
- Items purchased from DSW store cannot be returned by mail or online.
- Items purchased online through DSW.com can be returned to both; DSW store as well as By mail.
In Store Purchase Return
The steps for returning the item in-store,
- You have to visit the nearby DSW store in order to return the item. Find Store Location
- Items returned without a receipt or original invoice will be only be refunded through a DSW merchandise credit, equivalent to the current sale price of the products.
- Once your return is accepted, DSW takes 7-10 business days to process your return and credit any funds on your original form of payment.
Exchanges can only be processed if you wish to purchase the same item in a different variant size or color.
And If you would like to exchange for a different product, please follow the returns process and place a new order.
If you want to exchange your item online, your exchanged item will be shipped to you once DSW has confirmation of your exchange. It has been dropped off at FedEx.
You won’t be charged for shipping
after that, you will receive a confirmation with tracking information when your new item is shipped out.
Your exchanged merchandise will be shipped to you once DSW is notified that FedEx has received your return package.
If the exchanged merchandise is not returned unworn, in the original packaging, and together with the original sales receipt or shipping invoice, then you will be charged for both the original purchase and the exchange.
That’s all we provided the complete information on DSW return policies. You can check our website to see the return policies of other stores and companies.
When you are comfortable with the complete information on exchange and returns at the DSW (Designer Shoe Warehouse), your fashion shopping experience will be better. So, don’t leave any doubts in your mind, simply ask your query in the comments section, and we would be there to help you.
Happy Shopping and Happy Saving!