DSW Return Policy – How to Return or Exchange DSW Items?

DSW Return Policy – How to Return or Exchange DSW Items?

Read DSW Return and Refund Policy in-depth. See how customers can return or exchange the items to DSW. The store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.

If you purchased an item from DSW(Designer Shoe Warehouse) and you received the wrong product or defective product? And you want to Return it? Then here you can find more details on DSW Return Policy.

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Company NameDSW (Designer Shoe Warehouse)
Return Time Limit60 days
Receipt RequiredYes
Return LabelNone
Restocking FeeYes
Refund / ExchangeCustomer choice
Online PurchaseProducts purchased at DSW.com can return and exchange at any DSW store.
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➜ You need to contact customer service for a return.

➜ In-store purchases can’t be returned by mail.

➜ Item in the original packaging.

➜ Include all accessories and parts.

➜ The refund will be credited back to your initial payment method.
ExceptionsGift Cards, Worn out products, Final Sales items

About DSW Return Policy

Designer Shoe Warehouse or DSW is an online and offline store that offers a huge collection of shoes. And also the company offers some fashion accessories inducing Sandals, Socks, and Handbags!

Here’s everything you need to know about the current Designer Shoe Warehouse DSW exchange and return policy before you buy your next pair of shoes, socks boots, or sandals.


  • Online Purchase Return
  • In-Store Purchase Return

You can return your product within 60 days from the date of purchase.

Note: Product should be unused & in its original condition.

Online Purchase Return

DSW Return Policy states all returns must be accompanied by the original purchase receipt (invoice).

Designer Shoe Warehouse also accepts returns on Gifts. If you return your gift online at DSW, then the amount will be refunded in the same manner you made the payment.

Besides this, if you won’t return the item at the DSW store then you will get your refund in the form of a merchandise credit (which is similar to a gift card).

DSW VIP Elite Members can return online within 365 days.

Returns & Exchange as per DSW Membership

DSW VIP StatusNon-membersVIP ClubVIP GoldVIP Elite
In-store returnsFreeFreeFreeFree
Online returns$8.50 shipping fee$8.50 shipping feeFreeFree
Return by60 days60 days60 days365 days

DSW Covid-19 Response

DSW covid 19 policy
Source: www.dsw.com
  • Keeping Things Clean
  • Taking Extra Precautions
  • Limiting Shoppers in DSW Store
  • Supporting Social Distancing
  • Creating Try-on Areas

Kindly Note:

If you return the product without receipt within 60 days, then the refund will be transfer in the form of Gift Card, and remember the refund value would be equal to the current selling price of the product.

  • Items purchased from the DSW store cannot be returned by mail or online.
  • Items purchased online through DSW.com can be returned to both; DSW store as well as By mail.

In-Store Purchase Return

The steps for returning the item in-store,

  • You have to visit the nearby DSW store in order to return the item. Find Store Location
  • Items returned without a receipt or original invoice will be only be refunded through a DSW merchandise credit, equivalent to the current sale price of the products.
  • Once your return is accepted, DSW takes 7-10 business days to process your return and credit any funds on your original form of payment.

Return Exceptions

Some of the items are not returnable such as,

  • Final Sales items
  • Worn out products
  • Speciality products are not returnable such as dry shampoos, nail polish, facial & beauty care products, fragrances, products containing alcohol, rechargeable batteries, and USB rechargeable devices.

However, If all these products are unused with original packaging, they can be returned to the DSW store. And kindly note that return by mail is not allowed.

DSW Exchange Policy

Exchanges can only be processed if you wish to purchase the same item in a different variant size or color.

And If you would like to exchange for a different product, please follow the returns process and place a new order.

If you want to exchange your item online, your exchanged item will be shipped to you once DSW has confirmation of your exchange. It has been dropped off at FedEx.

You won’t be charged for shipping

after that, you will receive a confirmation with tracking information when your new item is shipped out.

Your exchanged merchandise will be shipped to you once DSW is notified that FedEx has received your return package.

If the exchanged merchandise is not returned unworn, in the original packaging, and together with the original sales receipt or shipping invoice, then you will be charged for both the original purchase and the exchange.

FAQs for DSW Return

How many days do I have to return an item?

If you are not satisfied with your purchase, you may return it within 60 days of purchase for a full refund, including gift boxes. Refunds will be credited to the original form of payment.

Does DSW accept returns for worn shoes?

DSW does not accept returns for used or worn shoes. To avoid any issues, we recommend keeping the original packaging and not wearing the item outside until you’re certain you want to keep it.

Can I return DSW online purchases to a DSW store?

Yes, you can return items purchased from DSW online to any DSW retail location.

Can I return an item that was worn or used?

DSW’s hassle-free return policy allows customers to return unworn and unused items within 60 days of purchase. However, if the item has been used or worn, it may not be eligible for return. For more information on returning or exchanging a product, contact DSW’s customer service or visit your local DSW store.

What is the DSW return policy for gift cards?

Gift cards are nonreturnable and nonrefundable. They cannot be exchanged for cash and may only be used for merchandise.

Can I return a product after 90 days to DSW?

If you wish to return an item to DSW after 90 days of purchase, you can do so with an original sales receipt or shipping invoice. However, please note that regardless of the original form of payment, you will receive merchandise credit instead of a refund.

That’s all we provided the complete information on DSW return policies. You can check our website to see the return policies of other stores and companies.

When you are comfortable with the complete information on exchanges and returns at the DSW (Designer Shoe Warehouse), your fashion shopping experience will be better. So, don’t leave any doubts in your mind, simply ask your query in the comments section, and we will be there to help you.

We hope that this DSW return guide has been helpful to you. Besides here you can find return and refund policies for similar shopping sites including Zappos, Macy’s, Foot Locker, Vans, SKECHERS, Shoe Carnival, New Balance, and many more.

Happy Shopping and Happy Saving!