Gucci is an Italian luxury fashion house based in Florence, Italy. Gucci was founded in 1921 by Guccio Gucci in Florence, Tuscany. Its product lines include handbags, ready-to-wear, footwear, and accessories, makeup, fragrances, and home decoration.
Wanna return your High-end products to Gucci from which you are unsatisfied? Want to get a refund for the products not worth the money? Wanna avoid mistakes while returning the products to Gucci? This detailed guide would explain to you the Gucci Return and Refund Policy and help you to avoid mistakes while returning your high-End Products and get your money back!
Here’s What The Gucci Return Policy States
The Gucci Return Policy accepts both online and In-Store Returns. The window to return Online Purchase is within 30 days from the date of delivery, you can return it in Gucci’s boutique in the United States. Corporate gifts must be returned within 10 days from the date of delivery.
Beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.
Online purchases can be returned via mail to the address on the prepaid shipping label or any Gucci store, but corporate gifts can only be returned via mail. Customers can return in-store purchases only to the store where the purchase was made.
To return the Merchandise to Gucci, you must meet the following requirements.
- All the items purchased must be unused, unaltered, and undamaged. All items should be returned with the original tags attached, otherwise, they are not eligible to return.
- Opened Beauty Products are not eligible to return.
- Certain Items such as Jewellery, Sunglasses, Ready to wear items, and Watches must be returned with the original tags attached, otherwise, it becomes ineligible to return.
- Made-to-order and customized items cannot be returned.
Does Gucci Provide Exchanges on its Products?
Gucci accepts returns and refunds the price. But it does not offer Exchanges on its products.
Returning Online Purchases By Mail
To return items purchased online via mail, you have to take the following steps:
- Place the item(s) back in the original packaging.
- Print out the invoice given in your shipping confirmation email and place it in the box
- Note the items that you are returning with the valid reason you are returning them.
- Paste the prepaid shipping label on the package and drop it off at the nearest FedEx location.
If you can’t find the prepaid label in your original order, you can contact Gucci’s Customer Advisors to solve the matter.
Contact Method: Instructions
Phone: Call 877-482-2430. Service hours are Monday to Saturday, 9 a.m. to 11 p.m. US EST, and Sundays from 10 a.m. to 9 p.m. EST
Live chat: To contact support using this method:
- Visit the FAQ page.
- Click Contact Us.
- Select Inquiries about the Gucci website or online purchases to see all options.
- Hit the Chat button.
Chat hours are the same as for calls.
WhatsApp: Send a WhatsApp message to 877-482-2430.
Email: Use the Email Us button on the Contact Us page.
Returning Online Purchases In-store:
To return your online purchase to a Gucci store, you must:
- Pack your return item(s) in its original packaging
- Bring a printed copy of your invoice.
Gucci credits back the original method of payment, but they don’t refund shipping charges. The address for the return is present in your invoice included with your package.
Purchases made using PayPal, Amazon Pay, Affirm, and 4Gift can also be returned to a Gucci store. They will be sent to Gucci’s warehouse for processing before a refund is issued.
How to Return In-Store Purchases?
You can return your product(s) in-store. But it should meet certain requirements.
- The item(s) should be in its original condition. It should be unused, unaltered, and undamaged.
- The item(s) should be in its original packaging.
- You should have the receipt of the item(s) purchased.
Within 14 days of purchase, Gucci will accept exchanges and returns for eligible merchandise.
How Long Does The Refund Process Take?
If you ship your item(s) to Gucci’s warehouse, your refund should be processed in 7–10 days from the receipt of your return. You will get a notification via email confirming that your account is been credited with the refund.
Online purchases returned to a Gucci store will be forwarded to the warehouse for processing. The date of receipt will be the day your item gets to the warehouse, not the day you brought it into the store. Upon arrival at the warehouse, your refund should be processed to your original payment method in 7–10 days.
|Refund / Exchange||Only Return is accepted and refund is given. No exchanges are given|
|Online Return Availability||Gucci offers an online return facility, You can return your products purchased from Gucci by in-store visit, online, or via mail.|
|Original Packaging Required||Yes|
|Probability of Success Return||Medium|
|Conditions||➨ The item(s) should be in its original condition. It should be unused, unaltered, and undamaged.|
➨ The item(s) should be in its original packaging.
➨ You should have the receipt of the item(s) purchased.
|Exceptions||➨ Corporate gifts can only be returned via mail|
➨ Made-to-order and customized items cannot be returned.
This was all about the Gucci Return and Exchange Policy. We hope that it was helpful in knowing about the returns and refunds. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know in the comments below.
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