SSENSE Return Policy [ Easy Refund & Exchange]

SSENSE Return Policy [ Easy Refund & Exchange]

SSENSE is a multi-brand retailer based in Canada. The company delivers to 114 countries around the world and also operates a website. It is known for designer fashion and high-end streetwear. You can purchase luxury brands, streetwear, and extravagant labels from Ssense. The company carries almost 200 brands.

SSENSE return policy is very simple to understand, here we share some important information about SSENSE return and exchange policy. You just need to read the full article to solve your queries.

About SSENSE Return Policy

SSENSE has a 30 days return policy. You can return most items within 30 days of the delivery date. All the original tags and the purchase receipt must be required. There are different return methods for various Ssense products, you need to read the return policy by-products to get a gist about Ssense’s return policy.

The items you wish to return must be unworn, unaltered, unwashed, and in their original condition.

How Can You Return a Product By Mail To SSENSE?

You need to follow some simple steps if you want to return by mail.

  1. Sign in to your SSENSE account (
  2. Go to “My Account” and open your “Order History”
  3. Click the return item tab next to the item you wish to return
  4. You will receive the return label by E-mail
  5. Print your return label
  6. Now attach the return label to the product you wish to return

Can SSENSE Sale Items Be Returned?

The SSENSE return policy allows for returns sale items within 14 days of the delivery date.

Items are refundable unless the product page states that it is a final sale.

SSENSE International Returns

If you are an international customer, you need to be sent your return through the local post to the company’s address. You just need to follow this process step by step.

  1. Sign in to your Ssense account (
  2. Access your “Order History”
  3. Request a return authorization by contacting customer support
  4. Ssense will send you the return instruction with the RA number to your registered email address
  5. This information will help you in proceeding with the return request and coordinating with the post-service to finally ship your return.

You are responsible for the return shipping charges.

What Do You Need To Do If You Receives A Damaged Item?

If you receive a defective item, you need to inform the company immediately about the defective item. You can contact them through the Ssense customer service number or email.

Once you return your damaged product, you will get your full refund.

What Is The SSENSE Exchange Policy?

In order to exchange a product at SSENSE, you can only return your purchased product for a refund and a new order with the replacement must be placed.

A return must be made within 30 days of the purchase or delivery date, and it should be unworn, or unwashed and must be accompanied by original tags and packaging.

SSENSE Refund Policy

Once your returned product has been checked and approved, after then Ssense will process your refund. The refund will be issued in the original form of the payment and you will get a confirmation email on your registered email address.

SSENSE will take up to 5 business days to process the refund.


Company Name SSENSE
Return Time Limit 30 Days
Receipt Required Yes
Return Label Yes
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return or exchange online purchases online or at any SSENSE Store
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨ Original packaging, original receipt and all tags

➨ You can’t exchange your item, you need to return it for a refund.

➨ Return must be unworn, unaltered, and unwashed

➨ Shipping charges are non-refundable

➨ The refund will be issued in the original form of the payment

Exceptions Gift cards
Start Your Return


How can I contact Ssense customer service?

You can contact Ssense’s customer service by calling at +1 877 637 6002.

Can you return without a receipt?

Yes, you can return your purchase item online or in-store without a receipt, as per the company’s return policy. For more information, you can contact customer service.

Will shipping and delivery charges be refunded?

Shipping and delivery charges will only be refunded if the return is an error by Ssense.


Did you know? that First, they start a brick-n-mortar store in 2004. After Ssense start its website in 2006. SSENSE has a 30-day standard return policy for most items, here we provide some information about the return policy and exchange policy of SSENSE. You need to read this article to make your return process easy.

If you have any suggestions or questions, you can ask us in the comment section. You can also share your experience with the Ssense. It will help all of us in the future.

One thought on “SSENSE Return Policy [ Easy Refund & Exchange]”

  1. I recently ordered something from SSENSE and needed to return it. I was very impressed by the return policy. The instructions were easy to follow and the process was very fast. I was very satisfied with the service and would highly recommend SSENSE for its return and exchange policy.

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