Adidas Return Policy for Easy Refund and Exchange

Return Time Window 30 days
Who Pays For Shipping? Customer
Fees No
Refund Options Refund same method
Receipt Required Yes
Original Package Required Yes
Adidas Return Policy for Easy Refund and Exchange

Do you want to return or exchange any Adidas products? Such as worn shoes, without a receipt and tag! No worries at all!

Here is the detailed guide to Adidas Return Policy which will make your Adidas Return and exchange easy and hassle-free.

Experience hassle-free returns with Adidas Confirmed Returns.

All About Adidas Return Policy

Adidas offers a 30 days time period from the day on the receipt to its customers to return the products they are not satisfied with.

While returning your Adidas Products, you have to keep the following things in mind to make it easy.

  • All the items to be returned must be unused.
  • The items must be in their original packaging with all their original tags attached. (e.g. shoes must be packed in the original shoe box as well and returned).
  • All the accessories of items should be attached to them.
  • Ensure that the order number is correctly written on the return label.

The Return Policy includes the following conditions.

  • Personalized products cannot be returned.
  • Face Covers are not eligible for returns.
  • During holidays, Adidas occasionally offers an extended 90 days return policy.

How Can I Return Adidas Products?

You can return Adidas Products in the following ways:

Ways to ReturnYes/No

Return Process On The Website

When shopping at, you either shop through your Adidas account or as a guest.

If you placed your order through your account, you have to:

  1. Log in to your Adidas Club Account
  2. Click on Order History
  3. Select Return product or Free Size Exchange for the product you want to return
  4. Explain the return reason
  5. Choose your preferred refund method

In case you purchased Adidas merchandise as a guest, then follow these simple steps to submit a return request:

  1. Go to the Order Tracker at the top of the page
  2. Enter your order number
  3. Provide your email address to find your order details
  4. Select Return Items or Free Size Exchange
  5. Choose the product you wish to return and select the return reason and the payment method for your refund.

Whether you followed the member or guest procedure, Adidas will provide a return label at the end of the process.

To successfully send your order back, you should print the return label or the return FedEx QR code or save them on your mobile phone and show them at the package drop-off.

Returning Your Adidas Shoes in Person

You can also return your online purchase in any Adidas retail store within the return window for that particular product. The employee may ask for the:

  • Original form of payment and confirmation email
  • Return sticker from the shipping box
  • Receipt

In case you don’t have a receipt, you’ll receive in-store return credit in the value of the current product price.

If you purchased Adidas products at an Adidas store, you can return them for a full refund at any location across the United States, but you must show your original receipt.

Does Adidas Offer Free Exchange?

Yes, Adidas offers Free Exchange on the return of your products only on the following conditions.s

  • Your item can only be exchanged if it is available in stock.
  • The exchange offer is valid for seven days, and you need to ship back the original condition within that particular timeframe.
  • In case you don’t ship the items you want to return within seven days, your exchange order will automatically be canceled.
  • You can’t exchange Adidas merchandise bought from other retail stores.
  • You are eligible for free exchange only if you send the package from within the United States.

How Much Time Will It Take To Get My Refund?

Once you drop off your parcel at the return location, it takes almost 10-14 days to get a full refund on your return.

The exact time of your refund depends on your original form of payment and bank processing time.

If you don’t get a refund within 14 days, you can reach out to Adidas Customer Support. Shipping and seasonal fees are non-refundable.


Company NameAdidas
Return Time LimitWithin 30 days
Receipt RequiredYes
Return Label RequiredYes
Restocking FeeNone
Refund / ExchangeCustomer preference
Online Return AvailabilityYou can return your online order free of cost within 30 days of receiving your order(excluding hype products such as the YEEZY collection which have a 14-day return period)
Original Packaging RequiredYes
Probability of Success ReturnHigh
Conditions➨ All the items to be returned should be unused.

➨ The items must be in their original packaging with all their original tags attached. (e.g. shoes must be packed in the original shoe box as well and returned).

➨ All the accessories of items should be attached to them.

➨ Ensure that the order number is correctly written on the return label.

➨ The refund will be credited back to your initial payment method within 21 working days.
ExceptionsGift cards, Resold Products, Software, Pen Drive, Memory card


This was all about the Adidas Return, Refund, and Exchange Policy. We hope that it was helpful in knowing about the return and exchange. According to our research, we have tried to include all the relevant information related to this topic.

If you want more topics related to return and refund policies, do let us know in the comments section.

Apart from the Adidas Return Policy, we have also written about return and refund policies on certain stores such as Oakley Store, Kohl’s store, and many more. Thank you for reading. Your feedback will help us improve our content in the future.

You can visit our website for more such topics on return, refund, and exchange policies.

In Addition, You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different stores in one place.

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GucciNikeUrban Outfitters

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