Kohl’s Return + Refund and Exchange Policy [Complete Guide] – Kohls.com

Kohl’s Return + Refund and Exchange Policy [Complete Guide] – Kohls.com

Kohls offers free shipping and easy return, refund and exchange. As we know that great savings are on fashion clothing, shoes, toys, home décor, appliances and electronics at Kohls.

If you want to return or exchange an item at Kohls, then you should aware of Kohls return policy to ensure you obtain a full refund from the retailer.

Kohls store

What Is Kohls Return Policy?

Return any item to Kohls, for any valid reason. Have your receipt? You’ll get a full refund or even an exchange.

No receipt? No problem. Kohl’s gives you a refund, an exchange or Merchandise Credit.

How Long Can You Return The Merchandise At Kohls?

Within 180 days.

Kohl’s allow you “Hassle-Free” to return product in-store and on Kohls.com for up to 180 days of purchase, even if the clothes have been worn or without tags.

How to Return Kohls Items?

You can return your items to Kohls by two methods.

Returning Items You Purchased Online:

Have you purchased on Kohls.com? If yes then it can be returned at any Kohl’s store. Find Kohls Locations

Returning Items via Mail or Online

Follow the simple steps to return your item via mail.

  • Login to your Kohls.com shopping account
  • Print your purchased order invoice/receipt
  • After that, Pack your item in a box along with the provided return form
  • Original packaging does not require
  • The item should be in original condition(do not remove the item tag)
  • Send the return package to the address provided on your return form

Kohl’s does not pay for any return shipping costs. It may take up to 30 days for your return to be processed. Ship your package back to the address provided on the return form.

Kindly note: Kohl’s does not pay for any return shipping costs. And a refund will be processed an average of  7-10 days after the items have been received

Still, confused? don’t worry call Kohl’s customer supper number at (855) 564-5707 or 866-887-8884

Is it Possible to Return Without a Receipt?

Yes! you can return your item even if you don’t have an original receipt.

Rules for Returning Items With a Gift Receipt?

When returning items to Kohl’s with a gift receipt in hand, you can expect to get store credit or an exchange.

they are unable to process refunds for the purchase of gift cards in kohls store.

Unfortunately; they won’t give you cash.

Kohls Holiday Return Policy

Yes, Kohl’s provides a special holiday return policy, but it only applies to premium electronics.

All Premium electronics purchased between November 1st – December 25th it may be returned through January 31st in original packaging with a valid receipt/invoice or account lookup.

What About Kohl’s Exchange Policy?

Remember one thing Kohl’s can’t process exchanges by mail or online. If you want to easily exchange an item you have to visit your local Kohl’s store along with an order invoice or receipt.

Some items are online exclusive and are not offered in any of Kohl’s stores. So they encourage you to check the availability of items you wish to exchange on Kohls.com before visiting.


Company NameKohl’s
Return Time Limit180 Days
Receipt RequiredNot Compulsory
Return LabelNo
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online Return / ExchangeYou can return or exchange your online order at any Kohl’s store location or online
Original Packaging RequiredNo
Probability of Success ReturnMedium
Conditions➜ “Premium Electronics products” come with 30 days return policy.

➜ Beauty Purchases Must be returned within 60 days

➜ Your rewards points balance will be adjusted for any returned merchandise

➜ The refund will be issued in the original form of the payment
Start Your Return

Ask the customer: What has been your experience with Kohl’s return policy? Any tips you want me to add to this guide? If yes then please let us know in a comment.

And, also you can find Return and Exchange policies for similar stores like Sears, J.C. PenneyMacy’s, and Target.

Thank you!

One thought on “Kohl’s Return + Refund and Exchange Policy [Complete Guide] – Kohls.com”

  1. If they are going to start charging a restocking fee, I’m cutting up my card and will close my account.
    I just placed an order, and when I was placing it, I noticed several pairs of slippers added to my order, so I canceled that order and redid it, with a proper amount of slippers. guess what, to my surprise, my order was doubled. They ignored the canceled order, and I have several slippers to return. That’s not the first time it happened. I’ve been a customer of kohls when it first started out as Main Street. that’s a long time. Bye, Bye

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