Kohl’s Return + Refund and Exchange Policy [Complete Guide] – Kohls.com

Kohls offer free shipping and easy return, refund and exchange. As we know that great savings are on fashion clothing, shoes, toys, home décor, appliances and electronics at Kohls.

If you want to return or exchange an item to Kohls, then you should check the Kohls return policy to ensure you obtain a full refund from the retailer.

What Is Kohls Return Policy?

kohls store return

Return any item to Kohls, for any valid reason. Have your receipt? You’ll get a full refund or even an exchange. No receipt? No problem. Kohl’s give you a refund, an exchange or Merchandise Credit.

How Long Can You Return The Merchandise At Kohls?

Within 180 days.

Kohl’s allow you “Hassle-Free” to return product in-store and Kohls.com for up to 180 days of purchase, even if the clothes have been worn or without tags.

How to Return Kohls Items?

You can return your items to Kohls by two methods.

Returning Items You Purchased Online:

Have you purchased on Kohls.com? If yes then it can be returned at any Kohl’s store. Find Khols Locations

Returning Items via Mail or Online

Follow the simple steps to return your item via mail.

  • Login into your Khols.com shopping account
  • Print your purchased order invoice/receipt
  • After that, Pack your item in a box along with the provided return form
  • Original packaging does not require
  • The item should be in original condition(do not remove the item tag)
  • Send the return package to the address provided on your return form

Kohl’s does not pay for any return shipping costs. It may take up to 30 days for your return to be processed. Ship your package back to the address provided on the return form.

Kindly note: Kohl’s does not pay for any return shipping costs. And a refund will be processed an average of  7-10 days after the items have been received

Still, confused? don’t worry call Kohl’s customer supper number at (855) 564-5707 or 866-887-8884

Is it possible to returns without a receipt?

Yes! you can return your item even if you don’t have an original receipt.

Rules for Returning Items With a Gift Receipt?

When returning items to Kohl’s with a gift receipt in hand, you can expect to get store credit or an exchange.

they are unable to process refunds for the purchase of gift cards in kohls store.

Unfortunately; they won’t give you cash.

Kohls Holiday Return Policy

Yes, Khol’s provide a special holiday return policy, but it only applies to premium electronics.

All Premium electronics purchased between November 1st – December 25th it may be returned through January 31st in original packaging with a valid receipt/invoice or account lookup.

What About Kohl’s Exchange Policy?

Remember one thing the Kohl’s can’t process exchanges by mail or online. If you want to easy exchange an item you have to visit your local Kohl’s store along with an order invoice or receipt.

Some items are online exclusive and are not offered in any of Kohl’s stores. So they encourage you to check the availability of items you wish to exchange on Kohls.com prior to visiting.


Company Name Kohl’s
Return Time Limit 180 Days
Receipt Required Not Compulsory
Return Label No
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return or exchange your online order at any Kohl’s store location or online
Original Packaging Required No
Probability of Success Return Medium
  • “Premium Electronics products” come with a 30-day return policy
  • Your rewards points balance will be adjusted for any returned merchandise
  • The refund will be issued in the original form of the payment
Start Your Return

Ask the customer: What has been your experience with Kohl’s return policy? Any tips you want me to add to this guide? If yes then please let us know in a comment.

And, also you can found Return and Exchange policies for similar stores like Sears, J.C. PenneyMacy’s and Target.

Thank you!

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