Dillard’s Return Policy (Easy Return, Refund & Exchange)

Dillard’s Return Policy (Easy Return, Refund & Exchange)

Dillard’s is an American department store chain. That has been around since 1938 with nearly 282 stores.

Buying products at Dillard’s store, and you aren’t 100% satisfied or you order the wrong size or item! No need to worry about it, Dillards clearance center offers a clear return and exchange policy.

Dillard’s Return Policy [Quick Information]

30 days Return Policy

Dillard's store

If you do not get satisfaction from the purchased merchandise, you can return it within 30 days from the purchase date for a full refund. You required the store receipt, all tags and the original box.

When you purchased an item with Dillard’s card. Then you have 90 days to return.

Shoes must be returned in it’s original box to Dillard’s.

Can You Return an Item Without a Receipt?

Yes, you can return merchandise without a receipt or an item that you received as a gift. But according to Dillard’s return policy without receipt, you will get store credit. You are not able to get a refund.

If you want a refund, then you required a receipt.

What is Dillard’s Exchange Policy?

Dillards has a 30 days exchange policy. If you order the wrong item or size, and you want to exchange your product.

In such cases, you can exchange your purchased product within 30 days of the purchase date. You have to make sure that your item is in its original box including all tags and the original receipt.

If you purchased an item with a Dillard’s card, then you have a 90 days exchange window.

How Does Dillard’s 3-day Return Policy Work?

Dillard’s return time window is shorter than other department stores. Dillard’s will not issue a refund for online purchases of clearance items that have been listed below 65% or more.

They give customers only 3 days to return in-store purchases of items that have been marked below 65% and more.

What Is The Dillard’s Refund Policy?

You received an item and it does not match your expectations, and you want a full refund. Then you have to return that purchased item with the original box and store receipt within 30 days of purchase.

Dillard’s will issue a refund in the original form of the payment or will issue a gift card at the customer’s choice.

Your refund can be issued within 7-10 working days after shipment. Shipping and handling charges are non-refundable.

Gift Card Exchange

Dillard’s gift card exchange process is very easy to implement. You have two options, bring your card to the nearest Dillard’s store’s customer service and they will replace your card while you are there.

Another option is you can mail your card to Dillard’s P.O. Box 486 2nd floor Little Rock, AR 72203 Attn: Card Exchange. And Dillard’s will send you a new card within 3 working days.


Company NameDillard’s
Return Time Limit30 Days
Receipt RequiredYes
Return LabelNo
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ Original packaging and receipt.

➨ You have to return an item within 30 days of purchase.

➨ You will get a 90 days return window if you purchase with Dillard’s card.

➨ Shipping charges are non-refundable.

➨ The refund will be issued in an original form of payment.
Exceptions Gift cards
Start Your Return


According to our research, we try to cover all important topics and source useful information about Dillard’s return policy. We hope this information will be very helpful to you to understand Dillard’s policies.

If we missed any important points or you find any mistakes, please let us know in the comment section. Your feedback is very important to us. Furthermore, if you have any questions please write below.

Moreover, Here you can found similar store return and refund policies such as Walmart, Macy’sKohl’s, Burlington, Sears Brands, JCPenny, Target and many others.

5 thoughts on “Dillard’s Return Policy (Easy Return, Refund & Exchange)”

    1. Dillard’s return policy on permanently reduced items states that all sales are final and are not eligible for return or exchange.

  1. I bought a pair of Hue leggings from Dillard’s in a size small. It turns out, they were too big & when I went to Dillard’s to return them, they did stock not XS so they wouldn’t give me refund but a Dillard’s gift card. I’m DONE with Dillard’s!! Just because you didn’t have my size, I had to get a gift card. Other stores happily return your money with a receipt of purchase. I will do my VERY best to tell as many people as I can about your policies. I now have to choose another product instead of going to another store that might have had the product I wanted in my size. Once they get your money, they claim to keep it even if you have to buy something you don’t want!! I will do my VERY best to put the word out about Dillards’s in Jonesboro, Arkansas. Have done business there for years but I am DONE!! – Joan Rose with Dillard’s

  2. I live in Colorado Springs bike shop at Dillards at The Citadel Mall and I tried to return a suit the sales associate told me I could not return the suit without a receipt even though I never wore the suit still had all the tags on the suit

  3. I sent the goods i purchased on the 29th September 2021 and I still have not received the refund. I did buy another pair. So I was asking when am going to get my redund

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