JCPenney Return Policy [Return + Exchange]

JCPenney Return Policy [Return + Exchange]

If you’re not completely happy with a JCPenney purchase, just return it for a full refund. Returns with proof of purchase (receipt, invoice, order confirmation page, order emails). It will be refunded in the manner in which the original purchase was made. If you don’t have proof of purchase, we’ll let you exchange or give you store credit for the current price.

If you buy a shirt or jeans & remove the hygienic liner, we will no longer be able to accept the return.


About JCPenney Return Policy

JCPenney return your product within 45 days from the time you made your purchase.

The refund will be calculated at the item’s lowest selling price.

There are different time limits for products which make them different from each other. We will go through different categories of products and their return time frame for return and exchange policy.

Fine Jewelry Item has 60 days return policy.

The gift should be returned within 60 days. But a fancy watch can’t be returned.

Photo / Portrait item has 60 days return policy.

Salons or Electrical appliances return or exchanged within 60 days.

Products purchased from One Time Sales are returned within 14 days.

Health Equipment should be returned within 10 days.

Furniture and Mattress must have to return within 48 hours of delivery.

Returning Optical Lenses, Glasses & Frames after 24 hours and within 60 days, you can exchange it with a similar product.

Special Occasion Dresses should be returned within 90 days

Note for Furniture & Mattress, Electronic Appliances

  • Delivery fees would be charged on return.
  • Returns will be charged 15% restocking.
  • $85 is charged for the pick-up fee.
  • JCP isn’t liable for other delivery agents’ work.
  • PRODUCT would not be returned to freight forwarders.

For any other query, Contact JCPenney Customer Service at 1-800-322-1189.

Product Return Methods

You can return your product in two ways. Let’s take a look on

JCPenney Store Return

Bring your order to JCP stores and get an immediate refund on your purchased products. This is the simplest way and demands lesser paper-works. Therefore, the quickest way to return products directly to the JCPenney store.

Return by Mail

In JCPenney Mail or Online return policy, Complete the return and exchange form on the invoice and attached it with the item you seek to return.d

If you don’t have an invoice attached, then enclose your name, address, phone number, and the approximate date of purchase with the item

Once you have submitted requests by mail, you would be provided with a pickup date on which you can return your products.

The amount would be refunded to your account immediately or within 2-3 business days.

You can choose a return address from the following.

Reno facility
11111 Stead Blvd.
Reno, NV

Meadowbrook Mall
202 E Centennial Dr
Pittsburg, KS 66762

Kansas City facility
10500 Lackman Rd.
Lenexa, KS

Columbus facility
5555 Scarborough Blvd.
Columbus, OH

For more here, you can Find a JCPenney Store Location


JCPenney Exchange policy is simple and no longer process is included except one fact that you cannot buy a completely different product than your returned product.

Digital Images and CDs cannot be returned or exchanged.


JCPenney Return Policy is that you can return your products to JCPenney within 45 days of your purchase. It gives its lowest price tags to all products. Apart from this, the return could be arranged easily by calling them at their customer services at 1.800.442.7902,

If you don’t understand any instructions written in the JCPenney return policies then you can follow this blog.

Furthermore, if you have any queries regarding JCPenney Purchased Return or Exchange? You can write in your view in the comment section to us and we will make it easy for you.

7 thoughts on “JCPenney Return Policy [Return + Exchange]”

  1. Have a pair of slippers with no tag and no receipt. Was giving to son for gift but he wants something else. Can I return. They are in the original box.

  2. I don’t understand this response I received my merchandise and it is wrong size I need a size 10 and received a size 12
    this was ordered online and not available in-store please send me an email as to how I replace this item

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