Macy’s Return and Exchange Policy [Easy Return Process]

Macy’s sells clothes, jewellery, shoes, and also some accessories including watches, handbags, furniture & mattress and many more for kids, men and women at lower retail prices than other companies. Customers can choose to return orders either by mail or to the nearest Macy’s store.

If you not satisfied with your product and want to return it? The product is not what you expected? Bought the wrong product? All these questions can be solved, Just read Macy’s Return Policy. Here we explain what to do.

About Macy’s Return Policy

Macys offer free returns in store or by mail.

Macy’s gladly accepted most returns by mail and in stores within 90 days of purchase.

Macy's Store

Kindly note: Returned items must be in the original pack, sale-able condition with original tags. Shipping and delivery fees are non-refundable.

Macy’s Easy Returns

If your purchase is made online at Macy’s it can be returned using the Easy Returns system.

Purchase Receipt: simply print your confirmation page and shipping label, pack the goods securely or in an original box and attach the shipping label, you will get a full refund. You will be provided with the refund in the same form as you used for payment during the purchase.

With Gift Receipt: If you have a gift receipt, Then, you will get a complete refund in the form of store credit.

If you have Don’t Receipt: You may still be eligible for store credit for the item’s, However, a refund will be the lowest selling price within the last 180 days.

Macy’s will credit your account within 10 business days of receiving your return.

It may take few days to post activity to your account. For purchases made with multiple forms of payment, your credit accounts will be refunded the amount originally charged and the remaining amount may be issued in the form of a Macy’s Happy Returns card or a Merchandise Only Certificate mailed to your billing address in approximately 2-4 weeks.

Product-wise Macy’s Return

Some of the category product Exceptions have not 180 days time frame, Check here the department wise list.

Apple Products – iPhone’s must be returned within 14 days, all other Apple products get 30 return days.

Backstage Items – Within 30 days.

Beauty Box – Not eligible for a return or exchange.

Designer Brands – Burberry, Gucci, Longchamp, Louis Vuitton, and Tous only come with a 14-day return window.

Dresses (Juniors and Socials) – These come with a 60-day return window.

Gourmet Food & Wine – Not returnable.

Jewellery – Within 30 days.

Optical – Within 30 days.

Personal Care – Within 60 days.

Small Electrics – Within 60 days.

Furniture & Mattress Return Policies

Note: Due to Corona Virus All Beauty products from Macy’s are non-returnable. Furthermore, any product which is perishable or if it is mentioned as “non-returnable” in the description, can not be returned once purchased.

Return Process

Macy’s return provides an easy return in-store or by mail process for your purchased product. However,  free returns are not for Gift Cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture and mattresses.

The Macys Return Policy states that you can mainly return a product in two ways.

Items purchased from the store

Find the nearest Macy’s store, take your merchandise along with the receipt to the nearest Macy’s store.

In case you don’t have the shopping receipt, the payment method can be used to regenerate the receipt. The receipt can also be generated from the packing slip or return label.

Furthermore, if Macy’s is not able to generate the receipt, still it will provide you with the refund in form of store credit at the current selling price of the product.

Online Purchased from

  • Return by Mail
  • Return in Store

Now, here we will tell you how you can make the returns by mail and In store.

Return by Mail / Online

If you bought an item online through, you can return it via mail. You need to go through the following steps.

  • Go to website > My Account > Enter Order Number > Click on Return Item > Enter Genuine Return Reason > Select the Method of Refund > Submit with conformation > Your return request will be placed.
  • Once a return request is done, print the mailing label and stick it on the package box.
  • Take the package to the nearest UPS drop-off location and once Macy’s store receives your return, they will initiate refund credit to your account within 10 business days, if applicable as per Macy’s return policy.

Return in Store

If you have purchased an item in a store must be returned to a store. Find Location Items purchased online can be returned by mail or to a store. Bring your original receipt.

If you have not receipt. Macy’s can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you. At this time, we are unable to process returns at the curbside.

There are a total of 584 Macy’s stores summed up for locations United States, Puerto Rico & Guam. There are 121 Macy’s stores in California, 42 Macy’s stores in Texas, 39 Macy’s stores in New York, 53 Macy’s stores in Florida and 32 Macy’s stores in Washington.


Company Name Macy’s
Return Time Limit 90 Day’s
Receipt Required Yes
Different Mode of Return Yes
Return Label Yes
Restocking Fee Yes
Refund / Exchange Customer’s option
Original Packaging Required No, but (Jewellery Requires )
Probability of Success Return High
  • Jewelry must be return within 30 days.
  • Pack the item in the original packaging.
  • Bridesmaid dresses purchased online may be returned to a Macy’s store or by mail
  • Required print of return label.
  • You can Return Mattress after 60 days, contact Macy’s within the next seven days to receive a one-time credit toward a new mattress. New mattress selection must be made within 14 days.
  • Mattress Delivery charge will not be refunded.
Exceptions Food and gourmet gifts may not be returned

This was all about the Macy’s Return Policy. We hope that this was helpful to you in getting about the returns. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know in the comments below. Apart from Macy’s Return Policy, we have also written about the exchange policy and refund policy. Thank you for reading. Your feedback will help us improve our content in the future.

You can visit our website for more return policies. We have made return policies on stores like DSW, T.J.Maxx, and Lord and Taylor.

6 thoughts on “Macy’s Return and Exchange Policy [Easy Return Process]”

  1. today my wife went to return a shirt that she bought on Saturday she took of the labels and when she put it on she noticed a small ripped on the armpit. today she went to return it and the lady that was there she told her that if the labels where off she couldn’t returned it.

  2. I think this is one of the most significant info for me.

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