Big Lots Return Refund and Exchange Policy

Big Lots Return Refund and Exchange Policy

If you’re not satisfied with a purchase from Big Lots, you can return it within 30 days for a refund or exchange. Here’s what you need to know about the Big Lots return policy.

The return policy of Big Lots is very straightforward. If you have a problem with your Big Lots purchase, you can return and exchange it to the store where you bought it.

Big Lots is a retailer based in the United States. In 47 states, the corporation has approximately 1450 store locations. Food and beverage, toys, furniture, apparel, housewares, and small electronics are all sold in large quantities at Big Lots.

If you changed your mind after making a purchase, or if you bought the wrong item and need to return it, Here’s a step-by-step guide to Big Lots return policy. All of your questions will be answered.

Big Lots Return Policy Detail

The company is known for its excellent customer service. Big Lots return policy is simple to comprehend and returns are accepted both online and in-store.

If you are unhappy with something you bought from Big Lots, you can return it within 30 days from the purchase date. The item must be in its original packing and in its original condition, as well as the original receipt is required when you return the product.

Big Lots reserves the right to validate and approve all returns. To verify your identification, they may ask for a driving licence or government ID.

Big Lots Store

Big Lots Return Policy In-store

Is it possible to return an item purchased online to a store? Yes, it is possible. Simply bring the product, along with the original receipt, paperwork, and accessories, to the nearest Big Lots store. The item must also be in its original packing. The store associate will help you with your return.

The order confirmation email is required if you desire to return your online purchase to a store location.

Returning by Mail

The online return process at Big Lots is very simple. Firstly you need to access your Big Lots account and view your order history. After that select the item you want to return by clicking on the order number.

When you click the order return link, a code and return documentation are generated. A processing fee of 20% of the purchase price is applied.

Keep in mind that exchanges are only possible in-store. And the shipping and handling charges are non-refundable.

Big Lots Return Policy Term & Conditions

While returning product, there are a few conditions and conditions to keep in mind.

  • Big Lots uses a third-party provider to monitor return activity for misuse and reserves the right to limit returns or exchanges at Big Lots in all cases.
  • Big Lots reserves the right to validate and approve all returns.
  • To verify your identification, we may ask for a driver’s licence or government ID.
  • After 30 days, the refund will be delivered as a merchandise credit (gift card) that can only be used in-store.
  • Returns without a receipt will be returned less than 20% of the current selling price and issued as a merchandise credit (gift card) redeemable only in-store.
  • The coupon’s value is non-refundable.
  • Except as specified in the Damaged, Defective, or Incorrect Items section below, shipping, delivery, and handling costs, gift wrap costs, and other similar charges are non-refundable.
  • Items purchased at a Big Lots store cannot be returned through mail or online at

Big Lots does not accept the return of Clothing or footwear that is damaged due to cleaning or wear

Return Policy for Big Lots Mattress

Big Lots also sells mattresses, and if you wish to return one, You can return your Big Lots mattress in store or by mail. You need to follow the return procedure.

You can buy it online and use the standard return policy or arrange to return it in person. In both cases, it is necessary to return the mattress in its original packaging

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Do Big Lots offer Exchange Policy?

Yes, You have 30 days from the date of purchase to request an exchange for the same merchandise. Also, Provide them with all of the information they will need to process your return and get your products replaced.

Your item can only be exchanged in-store. It doesn’t matter if you bought it on or in a store.

About Big Lots Refund Policy

If you return your product within 30 days from the purchase, the refund will be issued in the original form of the payment. It will take 5 business days to reflect in your bank account.

If you return an item after 30 days, you still get a refund. But you will get a Big Lots gift card as a refund.

Company NameBig Lots
Return Time Limit30 days
Receipt RequiredYes
Return LabelYes
Restocking FeeYes 20%
Refund / ExchangeCustomer choice
Online PurchaseYou can return and exchange products to any Big Lots store and online.
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨Original packaging and purchase receipt required.

➨Exchanges are possible in-store only.

➨Big Lots charge 20% restocking fee on return.

➨Shipping charges are non-refundable

➨The refund will be credited back to your initial payment method.
ExceptionsGift cards


Big Lots accepts returns within 30 days from the purchase date. Returns are allowed only if the item has its original packing and its original receipt to get a full refund. Furthermore, if you have any inquiries about the Big Lots Return Policy should be posted in the comments area. Your suggestions and ideas are extremely valuable to us.

You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different companies in one place.

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