Mattress Firm Return Policy + Easy Exchange & Refund Policy

You can easily shop for various products at Mattress Firm. If you are not comfortable with a product and want to return it? Here you can get the relevant return and refund information. The Mattress Firm return policy is a piece of cake to understand.

Mattress Firm is an American mattress store chain, which has over 3600 store locations in 48 US states. Mattress Firm carries mattresses, beds, pillows at the best price. The company has most of America’s top-rated brands including Sealy, Tempur-Pedic, Purple, and Serta, and robust.

Mattress Firm Return Policy [All You Need To Know]

Mattress Firm return policy allows you 120 nights trial. You can take it home and sleep on it for 120 nights, and if you do not feel comfortable or it’s not a perfect fit you can return it between 21 to 120 days with your original purchase receipt.

Items that you wish to return must be undamaged, and all the original tags are required. If you removed the tags from the products, it will void the 120 nights trial.

Can You Return The Online Purchase To A Store?

No, you can not return any item which you purchase from the website to the retail store. You have to contact the Mattress Firm customer service through phone, email, or chat.

You can contact customer service by calling at (877)346-8775. If you like to contact customer service via email or chat, you have to visit the Mattress Firm official website for this.

Mattress Firm Non-Returnable Items

Mattress Firm refused to exchange or return on items which are damaged, unsanitary, or stained under the 120 nights trial. And there are some other products that are not eligible for return or exchange.

  1. Warranty exchanges
  2. Clearance merchandise
  3. Pillows
  4. All special order sizes (California King, Split Cal King, tri-fold, etc.)
  5. Floor models
  6. MAttress protector

Does Mattress Firm Provide Exchanges On Its Products?

You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.

The special order sizes including (California king, Split Cal King, tri-fold, etc) for mattresses and foundations are not eligible for exchange or return.

You can not exchange twice at Mattress Firm.

How Long Does A Refund Take?

Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.

If you financed your purchase, it will take up to 2 billing cycles for your refund to appear on your account.


Company NameMattress Firm
Return Time Limit120 Days
Receipt RequiredYes
Return LabelNone
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online PurchaseYou can return or exchange your online order at online only.
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ Original packaging, original receipt, and original tags

➨ Damaged, unsanitary items are not eligible for return or exchange

➨ One return per purchase

➨ All special order sizes are not eligible for return

➨ Shipping charges are non-refundable

➨ The refund will be issued in an original form of payment or store credit.

ExceptionsGift cards, Warranty exchanges, pillows, floor models
Start Your Return


Q. Is Mattress Firm refunding your entire purchase price?

No, you have to pay the 20% restocking fee and $99.99 return delivery fee. Your refund is further reduced by any state use taxes that Mattress Firm is required to apply

Q. Can you return an adjustable base to Mattress Firm?

An adjustable base is not eligible for return or exchange.

Q. Can I return or exchange a box spring to the mattress firm?

Yes, you can return and exchange your mattress box spring.

Q. Can I return or exchange online purchases to a store?

According to Mattress Firm’s return policy, you can not exchange or return any items to the store that you purchase from the Mattress Firm website.

Q. Can you cancel the mattress Firm before delivery?

If you bought your product online, you can cancel your order during delivery by calling a delivery person. (The mobile number is printed in your invoice)


Mattress Firm focuses on customer satisfaction, which offers 120 nights of trial to their customers. If you are not satisfied you can return most of the items within 21 to 120 days. You can also read about the Mattress Firm exchange policy and refund policy.

If we missed any relevant information, please let us know. If you have any further questions about Mattress Firm, feel free to ask in the comment section.

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