Kmart Return Policy + Refund & Exchange Guidelines

Kmart Return Policy + Refund & Exchange Guidelines

If you change your mind about something and want to return it, what should you do? Have you received an incorrect item? Is the final product not what you had hoped for? If you read the Kmart return policy, you’ll find the answers to all of your questions. We’ll show you what to do and how to do it in the sections below.

Kmart is a big-box department store chain based in the United States. Kmart owned 2,486 stores worldwide at its peak in 1994, including 2,323 discount stores and Super Kmart Center sites in the United States. This business is a home appliance department shop. It’s sells clothing, home renovation, and a variety of other items.

What Is Kmart Return Policy?

You must return your product within 28 days after the purchase date, according to Kmart return policy. Only return the item to Kmart in its original state. The following are some relevant points.

Only return items to Kmart in their original packaging. Only return the item in its original condition. You will not be able to return any things that have been used.

Return Policy* Shop Your Way Member Non-Member Notes
Purchases without

delivery or installation

45 days 30 days Shipped returns will deduct applicable shipping charges from your refund unless the return is a result of our error
Purchases in Mattresses:

Including foundations, bed frames, headboards & footboards

7 days Returns must be in the original unopened sealed bag with a tag.

It must be undamaged, unsoiled & free of stains.

Adjustable base foundations/beds are not returnable. Please refer to your manufacturer’s warranty.

Upholstered furniture for indoors:

Including recliners & sofas

7 days

Kmart Return Process

The following are the several ways to return items according to the Kmart Return Policy:

In-store Return

You must follow the steps to return your Kmart item to the store.

  • You have 28 days from the date of purchase to return your item.
  • According to the Kmart Return Policy, you must return your item in excellent condition.
  • Return your goods to a Kmart store nearby.
  • For the return, you must have your original purchase receipt with you.
  • Only if you have the original receipt are refunds permitted.

All of the terms and conditions of Kmart’s Return Policy apply.

After that, we will look at online returns.

Online Return

  • Return your item within 28 days of the purchase date.
  • Please only return your goods in original condition.
  • Visit the website and log in.
  • Check the progress of your order and other pertinent information.

All of the terms and conditions of Kmart’s Return Policy apply for online return and exchange.

Kmart Non-Returnable Items

While all items are eligible for return and exchange but some exceptions.

  • Worn Apparel or footwear and without tag
  • If any item damaged after delivery, however, the manufacturer’s warranty may apply
  • A standby generator, Custom-built order or personalized items, including jewelry
  • Electronics items, music, software and video games that have been opened. However, if the item is faulty, it may be exchanged for a similar item.
  • Sexual Wellness products
  • Holiday products, including but not restricted to Valentine Day, Easter, Halloween and Christmas which products were bought after the holiday.
  • Hazardous materials.

How Can I Cancel My Kmart Order?

You just need to follow the simple steps to cancel your Kmart order.

  • log in to your Kmart account.
  • Take a look at the status of your order.
  • You can cancel your order if it is still being processed.
  • If your order has already been dispatched, you will not be able to return it.

Kmart Covid – 19 Policy

Kmart has taken every effort to keep the store open, as there are many people who require items on a daily basis, so the government has permitted Kmart to remain open due to the nature of the business. They have got everything under control.

Keeping sick staff at home. Masks are being given to them. Extra cleaning and sanitising of the store. Customers are being monitored and reminded to keep a safe distance while shopping.

What is Kmart Exchange Policy?

You must exchange his Kmart item with your original receipt within 28 days of the purchase date. Your replacement item should be in good working order. You will not be able to return your used clothes.

The exchange policy for items will vary depending on the product.

About Kmart Refund Policy

The refund process should start after your returns have been processed. The refund will be processed in the same way that you paid for the Kmart item. The refund usually takes 5 business days to process after the return has been completed. On your bank’s end, refund generation is equally important.

If your item is defective or broken, you will be fully refunded. Delivery charges are non-refundable. The Kmart Company makes the final decision on the refund.


1. How to contact Kmart Customer Service?

The Kmart Company’s customer service helpline is 1-888-331-4568.

2. Can you return your online purchase at Kmart Store?

Yes, you can return your online purchase to the store, according to the Kmart Return Policy.


Company Name Kmart
Return Time Limit 28 Days
Receipt Required Yes
Return Label Yes
Restocking Fee Yes 15%
Refund / Exchange Customer’s preference
Online Purchase You can return and exchange at online and Kmart stores.
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨ Original receipt and packaging.

➨ Return your item in original condition only.

➨ Shipping charges are non-refundable.

➨ The refund amount will be issued in an original form of payment or store credit.

Start Your Return

To Sum Up!

We’ve gone through every part of the Kmart Return, Refund, and Exchange Policy in great depth. We hope that after reading this information, your understanding of the Kmart Return Policy has improved.

If you have any questions about the Kmart Return and Exchange Policy, please leave them in the comments sections. Your feedback and opinions are extremely valuable to us.

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