TJ Maxx Return and Refund Policy [All You Need to Know]

Your satisfaction is very important to TJ Maxx. If you’re not happy with TJ Maxx product, let us help you with a return or replacement. Therefore, TJ Maxx easy returns allow you to conveniently return items for free by mail, a scheduled pickup from your home, or in-store.

TJ Maxx Return Policy

T.J Maxx store offers an exchange or refund item within 40 days of purchase with a receipt on products purchased.

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Returns Are Absolutely Free In Store And So Easy By Mail.

If you’re not satisfied with your Tj Maxx online purchase, don’t hesitate to return it within 40 days of your order date, unless otherwise noted on the packing slip. TJ Maxx accepts returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.

Before placing your return,

First of all, check if your item or product is eligible for a return, as some items may be final sale or subject to additional return restrictions. You can find this detailed information in the returns column of your receipt. and also (This information also appears on the product description page, so you may review it before buying your purchase.) Also, be sure to review the specific terms for your preferred method of return (either by mail or in store).

Please Note That Items Purchased At Tjmaxx.Com Can Only Be Returned To a T.J. Maxx Store or To The T.J. Maxx Online Warehouse, In Accordance With This Return Policy. Items Purchased At Tjmaxx.Com May Not Be Returned To Marshalls Or Any Of T.J.Maxx Other Sister Brands.

Returning By Mail

Tj Maxx Returns by mail are accepted if they arrive at the T.J. Maxx warehouse within 40 days of your order date. For an easy return by mail, use the return shipping label they have included on your receipt (a return shipping fee $9.99 will be deducted from your refund or store credit) and drop it off at the shipping carrier indicated on your return label. Be sure to include yours in your package. Returns that arrive at the warehouse more than 40 days after the original order date will receive merchandise credit. To avoid return shipping and handling costs, you can bring your online purchase to a T.J.Maxx store near you.

Returning In Store

In store returns, which are also subject to the above restrictions, are accepted within 30 days of your order date. If your purchase is eligible for an in store return, bring your item(s) and either your receipt or shipping confirmation email to your nearest Store Location

Your(customer) signature is required for any in T.J Maxx store return. For returns without a receipt, you’ll need to provide a valid government issued photo ID proof, name, address, and signature. Therefore, to learn about how they use and handle your information, please find TJMaxx help.

Issuance of Refunds

All refunds will be credited to your original form of payment or merchandise credit as follows:

With a receipt/packing slip or shipping confirmation email within 40 days of your order date will receive a cash refund or charge credit.

Receipt/packing slip or shipping confirmation email more than 40 days after your order date will receive merchandise credit.

With a TJ Maxx gift receipt will receive merchandise credit.

Without a receipt/packing slip or shipping confirmation, an email will receive merchandise credit.

Items purchased partly or entirely with a T.J. Maxx Gift Card will receive merchandise credit when they are returned. This credit is redeemable at any T.J.Maxx location.

Return shipping and handling fees are non-refundable unless the merchandise is defective.

In Store Issued Merchandise Credit Terms

Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers. A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used.

T.J.Maxx Refund Processing Time

For returns by mail, your account will be credited within 10 to 14 business days after we’ve received your qualifying tjmaxx.com return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.

Returns in store will be refunded to the original form of payment or merchandise credit on the spot. Please note, it may take a few days until your bank posts the refund to your account.

PayPal Returns

In Store: Purchases made with PayPal and that are returned to a T.J.Maxx store will receive any refund in the form of a merchandise credit.

By Mail: Purchases made with PayPal that are returned by mail will receive charge credit, minus the $9.99 return shipping and handling fee.

To learn more about Tj Maxx PayPal return policy, please visit the PayPal FAQs.

Need a quick response? Contact the PayPal® Help Center and type your question into the search box to receive a complete answer. If more information is needed, PayPal® Customer service representatives are available via Email or phone. U.S. telephone number: 1-402-935-2050 (4:00 AM, PDT, to 10:00 PM, PDT, Monday-Friday & 6:00 AM, PDT, to 8:00 PM, PDT, Saturday-Sunday).

Apple Pay Returns

Customers will need to show their receipt or email confirmation at the register showing Apple as a tender type.

If the customer is not able to provide either, follow the current process for refunds.

Store associates will ask customers if they have the physical credit card they used for the Apple Pay purchase.

If the customer has the credit card used for the Apple Pay purchase, the associate can refund that card.

If the customer does not have the credit card used for the Apple Pay purchase, the associate will follow the current store operations process and submit the refund to any card.

Exceptions & Special Instructions of Tj Maxx

Merchandise bought in store cannot be returned online

Merchandise that is used, worn, or in unsellable condition will not be accepted for refund or merchandise credit.

Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.

Items over $1000 are not eligible for in store return.

Handbags over $499.99 are not eligible for in store return.

Long occasion gowns are not eligible for in store returns.

Beauty items opened or tampered with cannot be returned.

Other restrictions may apply.

Gift Cards Policy

Gift cards are not eligible for returns.

TJ Maxx Exchanges Policy

Due to our ever-changing inventory, exchanges are not available for online orders.

We hope you got all information about the T.J.Maxx Returns and Refunds Policies. If you need any other online store policies please visit our website EndOfDiscussionBook.

23 thoughts on “TJ Maxx Return and Refund Policy [All You Need to Know]”

  1. Just bought an item recently wanted to switch the size it does not fit how to exchange? Tj Maxx said they wasn’t taking exchange during covid so basically a customer is stuck with a product they couldn’t try on no matter what or is there an extension?

    Reply
  2. This is a unique place for fashionable women’s clothing and accessories.
    We offer our clients women’s clothing, jewelry, cosmetics and health products, shoes, bags and much more.

    Reply
  3. T.J.Maxx clearance return policy for online purchase. A minimum 10 day period is required for a cash refund on check purchases.

    Reply
    • Sorry, you can not make returns between two store brands. Each store has it’s own SKU system making cross returns physically impossible. (Marshalls scanners will not scan TJ-Maxx product tags and vice versa).

      Reply
  4. T.j.Maxx Easy return and no hassle. I shop at lot at TJ Maxx and Marshall’s in Springfield MA area. I always keep my receipts so I match the receipt when I return an item. I was returning 2 items that I thought were on the same receipt. I was wrong. So I returned one and said I’d come back with the right receipt. They said that if I showed my id, they would give me a gift card. Since I shop there so often I said “sure”. Thank you TJ Maxx

    Reply

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