Free People Return and Exchange Policy + Refund Guide

Free People Return and Exchange Policy + Refund Guide

Free People is a store that offers clothes and accessories for both men and women. They also have a return policy that allows you to request an exchange/refund or return a product for free. In this article, find out about the process of requesting a return, refund, or exchange from Free People.

What Is The Free People Returns Policy?

With Free People, you get a ton of clothes in your budget. But that doesn’t mean that all of them are perfect in every way – if you find something wrong or just don’t like it, then you have the option of returning it for a full refund.

Follow these simple steps to make the process smoother than ever!

If you’ve only tried on a piece of clothing and you don’t want it, you can return or exchange it within 30 days for a full refund, minus the cost of shipping. If you’ve worn the clothing and now want to return or exchange it, your refund will be for the purchase price of the item only, not the cost of shipping.

If you’ve don’t worn the clothing and decided that you don’t like it, you can still return or exchange it within 30 days for a full refund. However, the cost of shipping will not be refunded. Attach your original tag to the item so that the store can accept it back.

Free People does not currently offer in-person returns for their items. Items may be returned to their warehouse locations or online through their return system.

Rules You Have To Follow According To Policy:

The Free People return policy gives you in-store and online options to return items you purchased online. But if the item is a Store purchase then accept returns in-store only, but you can send them back via mail after purchase online.

Beware of the company’s slow customer service and long return processing. Depending on the option you choose, Free People may take up to three days to process its payment. process your return within 3-5 business days and send you a refund for the items you returned. Note that special orders and personalized items are not eligible for returns or exchanges.

Once their process is completed, they will send you a Return Notification email. While some customers may not experience this delay, many others will. It can last between one and three weeks for them to process your return request.

Beauty and Wellness

Products of beauty and wellness must be unused or unopened to be returned on the website. It starts the return process for you so that you can either mail it back or go in person.

Gift Returns

In the case of orders from third-party sellers, you must contact them directly to return your items. In the unlikely event that Free People Additions are faulty or unsuitable for your needs, you will receive a refund rather than receiving an exchange for another item.

Posted Vintage Loves and Vintage Revival

Items cannot be returned or exchanged when they come in vintage items. Swimwear and innerwear that were not returned without the label or sanitary strip are not eligible for a refund.

What is Exchange’s Policy on Free People?

Free People is one of the best online retailers for quality fashion. if you want to exchange an item follow the below process:

People are given store credit/discounts after a certain amount of time. If you order within 30 days and do not spend the money, you will be given the credit automatically. If they mail the item back within seven days of you initiating the exchange, then they will give you a fully refunded product. Customers can receive a refund if the item they attempt to purchase is not in stock.

How Does Free People Return Work?

If you’re unhappy with your purchase, you can always request a return or exchange from Free People. Here’s how There are two ways to return the items according to The Free People return policy:

  • In-store
  • Online

When items are purchased by In-store follow these steps:

Dealing with returns in person. You can return about 75% of items for free by visiting Free People’s return centers. You can find your nearest location on their website or by inputting an address in the Store Locator on the homepage of their website.

When items are purchased by online follow these steps;

Open the Free People Return page by visiting the official Website Customers that purchased from Free People online can start the return process by contacting them through email or by requesting the below process

  • Click Start A Return to create a new return and fill out the return request form. Alternatively, you can access your order history by clicking on My Account at Find the Order Details page.
  • Go to our returns page and print out the return form. You will need to include your order number, the item you want to return, your name, and a daytime phone number where you can be reached. If returning an item bought online, make sure to include your email address as well.
  • Find a product you want to return.
  • Their software will generate the label, print that, and pack it in original packaging.
  • On your mail address note down the return tracking number.
  • Get your package shipped in a matter of minutes with any USPS facility or shipping company.
  • Get a Return Notification email after your free return is processed. This is an online return policy.

What Is The Refund Policy?

Get to know the process of refunding an item from Free People by reading the below info:

If you want your product back, send it to the company that sold it to you within 30 days of purchase with whatever delivery method you used.

To request a return or exchange from Free People, complete the following steps:

1) Contact Customer Service by emailing or calling (866) 982-3673. They’ll help you process your return or exchange and provide instructions.

2) Ship the item back to them using the prepaid return shipping label we give you. Make sure to pack the item carefully and include any documentation you think might be helpful (such as the original sales receipt).

3) Once we’ve received the item, our team will process your return and send you a refund following our policy.

Shop with confidence and save with a return policy! If your item is not on the website 30 days after you purchase it, you will get store credit.

Company NameFree People
Return Days30 days
Receipt RequiredYes
Return LabelYes
Restocking FeeNo
Refund / ExchangeCustomer choice
Online PurchaseFor online purchases items, you can do in-store or online return requests both are eligible for returns.
Original Packaging RequiredYes
Probability of Success ReturnHigh if all conditions follow properly.
Conditions➨You need to bring all the returnable items with the tag. 

➨You are responsible for any shipping costs associated with returning an item.

➨The refund will be issued in an original form of payment.
ExceptionsVintage and swimmer are not allowed.

Final Words

If you have a question about returning or exchanging a product from Free People, we’ve compiled some Frequently Asked Questions below. We hope that these answers will help you get the most out of our return policy!

Frequently Asked Questions

What is the return policy for items purchased at Free People?

The return policy for items purchased at Free People is as follows: All returns must be made within 30 days of the original purchase date. Items must be in the same condition as when they were received, with all tags attached and no signs of wear. Additionally, the buyer is responsible for the shipping costs involved in returning an item.

Can free people provide a replacement for a returned item?

If you have a return or exchange request for a product that you have purchased from Free People, their team can help! They will need your original receipt and the product you are requesting to be exchanged for. If the product is damaged or not what you expected, they also require a photo of the damage. Once we have all of this information.

In Addition, You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different stores in one place.

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