Lulus Return Policy – Online Refund & Exchange

Lulus Return Policy – Online Refund & Exchange

Here is everything you need to know about Lulu’s return policy. If you want to return or exchange an item that you purchased, please read the guide in which explains how to do so.

Lulus is an American fashion retail company. In 1996 Lulus opens its first store in a small northern California town as Lulu’s Fashion. Lulus goes online in 2005. You can purchase clothing, denim, shoes, wedding collection, dresses, and much more.

What Is The Lulus Return Policy And Time Frame?

If you are not satisfied with the product, Lulus offers a 30 days return window. Free return shipping is available for orders returned within 10 days of delivery. Are you unconcerned about receiving a free return shipping label? Only a $7 return fee will be deducted from your refund if you return within 30 days of the delivery date.

Your Return product must be in its original condition, which means it must be unworn and unwashed. If this is not the case, your return may be refused.

How To Return Items To Lulus?

If you already have a Lulus account, go to My Account after logging in. Then go to ‘Track My Order’ and look for the order that has the item you want to return.

Just simply follow the simple steps to return the items, and you’ll be able to print a UPS or USPS postage label to attach to your return and mail it back to Lulus. Always preserve a copy of the tracking number and proof of postage.

You can also choose the courier service of your choice. Also, you can compare prices from multiple shipping companies by using Lulu’s shipping calculator.

Lulus Holiday Return Policy

When shopping at Lulus, you can rest assured that your purchases are protected by our holiday return policy.

This policy allows customers to return any item purchased from Lulus for store credit within 30 days of the purchase date. This includes orders placed between November 1st and December 31st.

Items must be in their original, unworn condition and accompanied by the original sales receipt and all original tags and packaging.

Any items purchased from the Lulus Sale section can only be returned for store credit or exchanged for another item of equal or lesser valu

To acquire this extension, you must contact Customer Service with your order information.

Does Lulus Provide Exchanges on its Products?

You can exchange your purchased item online within 30 days from the item delivery date. In case if you return it within 10 days you can save your return shipping charge. After 10 days Lulus will charge a $7 fee for the return shipping.

Exchanges for the same item in different sizes are limited to an online exchanges.

Items That Can Be Denied For The Return or Exchange

There are some products that you cannot return to the lulus store.

  • A shoe without a box or with a damaged box
  • Beauty and wellness products with a broken seal
  • Handbags and purses without their dust bag
  • Final sale item returned for a refund rather than exchange
  • Some used items are makeup, dander, perfume, deodorant, and much more

Lulus Refund Policy

Once your return reaches the Lulus warehouse, they will process your refund. It may take up to 3-5 business days to issue. And make sure that your refund will be issued in the original form of payment.

You will get a confirmation email, once your refund has been issued.


Store NameLulus
Return Time Limit30 Days
Receipt RequiredNot Always
Shipping LabelYes (UPS or USPS Label)
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ Original packaging, receipt, and tags

➨ Lulus does not accept item returns after 30 days of purchase

➨ You can not return or exchange items without a box or with a damaged box or (worn, and washed item)

➨ Lulus offer an extended holiday return policy

➨ Shipping and handling charges are non-refundable

➨ The refund will be issued in an original form of payment
ExceptionsGift cards, Used items, items without original packaging, final sale items
Start Your Return


What is the Lulus customer service number?

You can contact Lulu’s customer service by calling (530)343-3545

What is the Lulus return address? returns
2336 Park Ave
Chico, CA 95928

How to find Lulu’s store address?

Simply you can search on google like “lulus store locations USA” or “lulus store locations Canada”


In short, The return policy and exchange of Lulus is fairly straightforward. You can return it to any store or online. However, they even take things that have been opened. We hope that the information provided will assist you in making your return procedure as simple as possible.

On any returns or exchanges, the terms and conditions will apply. You are welcome to contact us if you have any additional queries. Remember to give us your important feedback.

One thought on “Lulus Return Policy – Online Refund & Exchange”

  1. I have 1 dress to return but is after 30 days the ID GE3910252458US Can I exchage it for another item or return it as normal? The item is too big for me.

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