Zappos Return Policy to Refund, Return & Exchange

Zappos Return Policy to Refund, Return & Exchange

You can make free return shipping from anywhere in the United States. Zappos gives you 365 days of time from your purchase to return your qualifying items for a full refund.

What’s Zappos Return and Refund Policy?

When you return and exchange your purchase you have ensured that your returns are must be unworn and with the original tags attached and with the original packaging. Your refund may not qualify for a refund if the returned merchandise does not satisfy these requirements.

Once Zappos receive a qualifying return and approve your refund, then your refund will be credited in 2 – 10 business days to your original method of payment.

Zappos has a 365-days return policy. Only if customers make a purchase on 2/29 of a leap year then they have 4 years means until the next leap year to return the product. If the customer has worn the item, then it needs to be returned within 30-days of the purchase date.

If you return it within 30 days, a refund will be issued in 2-10 business days in form of the original payment.

Return Policy on Worn Shoes

Zappos offers a 30-day unlimited guarantee that is limited to the purchase of specially selected running shoes. If you purchase shoes and worn during the program, you have to return them within 30 days of the purchase date. In accordance with the return guidance received by the buyer through email after the purchase date.

Return policy for unworn shoes is remaining subject to Zappos standard return policy.

Zappos Return Policy on Amazon

All know that Zappos is belong to the giant company Amazon. The Zappos return policy on Amazon is as similar as the Amazon return policy. If you are not satisfied with the product, then you can return the item within 10 days of delivery, and you will get a full refund. You have to ensure that the item is in its original condition with its original tags.

When you successfully return your purchased item the return is issued to the original payment method. Otherwise into the bank account or amazon pay wallet.

What is Return and Exchange Policy on Defective Product?

The customer can able to process an exchange themself for some eligible items in their Zappos account. If an item is defective they will see one option in their order under their Zappos account to an item to exchange. Customers have to make sure that the original tags are not removed from the item when they return.

Zappos will provide the instructions. The terms and conditions apply on exchange or return.


Company Name Zappos
Return Time Limit 365 Days
Receipt Required Yes
Different Mode of Return Yes
Return Label Yes
Restocking Fee No
Refund / Exchange Customer’s option
Original Packaging Required Yes
Probability of Success Return High
  • Original packaging
  • Item must be in sellable condition with tags
  • The shipping charges are non-refundable
  • Refund will be issued in the original form of payment
Exceptions Gift Cards

More Information on Return – Official Website

We hope this return guide has been helpful to you. However, you can be found return/refund and exchange policies for similar shopping sites like DSW, Target, Walmart, Amazon and many more. Please share this guide with anyone, who you think will acknowledge the information!

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