Shoe Carnival Online Return Policy [Easy Return – Refund & Exchange]

Shoe Carnival Online Return Policy [Easy Return – Refund & Exchange]

If you’re looking for a shoe store that offers great deals and a wide selection, then I definitely recommend checking out Shoe Carnival.

They offer free shipping on all orders and even have an online return policy that lets you return unworn items within 60 days.

Plus, if you spend $40 or more, you’ll get a free $9.99 shipping credit that you can use on future orders.

So if you’re in the market for a new pair of shoes, be sure to check out Shoe Carnival – you won’t be disappointed!

Shoe Carnival Return Policy

What is the Shoe Carnival return policy? You can return your product within 60 days of the purchase date, according to Shoe Carnival’s return policy.

The item you expect to return must be in brand new, unused condition, and include all original tags and packaging.

Online and in-store returns are both possible. Purchases made online can be returned for free to most Shoe Carnival store locations. Items purchased in one of their stores can only be returned in one of their stores.

Methods To Return Online Purchases

Return by Mail

Go to the Returns page, where you will be guided through the procedure step-by-step.

  • First of all, enter your order number
  • Then enter your billing zip code
  • Click on next and follow the instructions

After you have finished the return process, repack your item and include the form with it. Attach your prepaid return shipping label and deliver the package to a UPS location.

PayPal Returns

PayPal online purchases may only be completed through the Returns Center, and refunds will be paid to your PayPal account immediately.

In Shoe Carnival stores, they are unable to accept PayPal returns.

Klarna Returns

Klarna purchases can be returned to a store or processed through the Klarna Returns Center.

In-store returns of Klarna orders will be refunded to the customer for the full product value. Any unpaid Klarna balance will be invoiced in accordance with Klarna’s terms.

Shoe Carnival In-store Returns

You can also return your online purchase within 60 days to any Shoe Carnival location.

Simply take your item to the nearest Shoe Carnival store, approach the store manager, and describe the problem with the product, and they will process your return.

The item you want to return must be brand new and unused, with all tags and packing still attached.

Shoe Carnival Exchange Policy

You have 60 days to return your order, according to the exchange policy. Exchanges could be made to get a different size or color in the same style or to get a unique look if the exchange product is the same cost.

Call Shoe Carnival customer care at 800-430-SHOE (7463) to start the exchange procedure.

Shoe Carnival Refund Policy

The refunds are processed in the same way that they were received. Refunds for in-store purchases made with cash or checks will be applied to a gift card.

You can redeem your Shoe Carnival gift card for cash in any of the Shoe Carnival store locations.

It may take 7-10 business days for your refund to appear in your account.

Refunds for PayPal returns will be issued to your PayPal account instantly.

Company NameShoe Carnival
Return Time Limit60 days
Receipt RequiredYes
Return LabelYes
Restocking FeeYes
Refund / ExchangeCustomer choice
Online PurchaseYou can return and exchange at any Shoe Carnival store and online
Original Packaging RequiredYes
Chance of Success ReturnMedium
Conditions➨ Shoe Carnival charges a $6 restocking fee on every return.

➨ PayPal purchases can only be returned via PayPal.

➨ Item must be in a resellable condition and unused.

➨ Shipping charges are non-refundable

➨ The refund will be credited back to your initial payment method.
ExceptionsGift cards


Shoe Carnival guarantees the quality of their products, and its policies back this up. So even if your pair of shoes doesn’t fit or are the wrong color, you can return them. When it comes to buying shoes online, it can be pretty risky.

The last thing you want is to spend a lot of money on shoes that end up not fitting right. Shoe Carnival solves this problem by being very open-minded when it comes to returns and exchanges.

You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different companies in one place.