Vans Return Policy [Online Refund and Exchange]

Vans Return Policy [Online Refund and Exchange]

Vans is an American manufacturer of shoes and related apparel. The company sells footwear, clothing, fashion accessories, skateboarding shoes, classic low-top shoes, and much more in its 150 outlets and online. Vans also sponsor surf, snowboarding, BMX, and motocross teams.

If you purchase a product at Vans’s store or online and you aren’t happy with the product for any reason and want to return it? Or did you purchase the wrong item that isn’t for you? No need to worry, you just need to read Vans’s return policy. Here we explain how to do it.

What Is Vans Return Policy?

If you are unsatisfied with the product, you can return it within 60 days of the purchase. You must require the original receipt for a refund. If you do not find your receipt you can reprint it from your order status page.

The item you wish to return should be in its original packing, unwashed, and unworn.

Can You Return The Online Order?

Yes, you can return your online purchase in both ways online or in-store.

Vans Online Return

  1. Wrap your item in its original box, if you don’t have then you can use any cardboard shipping box instead.
  2. Collect your prepaid return label from the contact page and fill up the form with the required information.
  3. Choose “Order Inquiry” in the category field.
  4. Choose “return” in the subject field
  5. Now fill up the rest of the fields like customer name, order number, Email address, phone, etc, and click on Submit
  6. Attach your return label to the return package, make sure that the old shipping labels are intact.
  7. Drop off the package at the post office or FedEx store. Now you have done.

Vans Store Return Policy

If you choose the store return option, you must have to return the purchased product at a Vans retail store. You can not return through other retail stores such as Journeys or JCPenney.

You just need to bring your purchased product to the nearest Vans retail store with your original purchase receipt or order number. And approach any salesperson and submit your return form, and they will assist you.

The product to be returned must be in its original box and in new and unwashed condition.

Does Vans Accept Returns Without A Receipt?

You can return most of the unused and unwashed products within 60 days of the purchase for a refund. Whether you have the original receipt or not.

If you return without a receipt, you must have to reference the order number. You can reprint from the order status page on the official website.

Does Vans Provide Exchanges on its Products?

At this stage, Vans does not offer any exchange policy due to covid and due to the high volume of sales and uncertain product availability at the warehouse.

If you are not satisfied with your purchased item, you can only return it within 60 days of the purchase with the original receipt for a refund, and replace a new order.

Vans Refund Policy

Currently, Vans take up to 13 business days to complete a refund process. The amount of refund less the 15% restocking fee will be credited to the original form of the payment within 13 business days.

Shipping and handling charges are non-refundable.


Company NameVans
Return Time Limit60 Days
Receipt RequiredYes
Return LabelYes
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online Return / ExchangeYou can return your online order at any nearest Vans retail store location. Vans do not offer exchanges
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨Original packaging, original receipt, or order number

➨If you return without a receipt, you need to provide your order number

➨Vans do not offer any exchange policy

➨Shipping charges are non-refundable

➨The refund will be issued in the original form of the payment
ExceptionsGift cards
Start Your Return


How Can I Contact Vans Customer Service?

You can contact Vans customer service by calling at (855)909-8267 or you can text at (714)598-1819. A live chat option is also available on the top right side of all pages of the website.

Can I Return Vans Products at any store?

If you received a product with a manufacturing defect, or you received something different from your original order. They will be happy to cover the cost of the return.


This is all about the Vans return policy USA. It is an easy process for a return, you can return any Vans product within 60 days for a full refund. You can also read about the Vans refund policy, and choose your product carefully because the Vans store does not offer any exchanges.

Furthermore, if you have any questions please write down in the comment section. We will try to solve it as soon as possible. And don’t forget to share feedback, thank you.

2 thoughts on “Vans Return Policy [Online Refund and Exchange]”

  1. My daughter bought white vans vanguard for work. And being they are for work they got dirty. Do we washed them and yellow came from the seems. We washed with dawn soap cold water no bleach. And the dirt came out and yellow emerged. And won’t come out at all.

  2. If I made an online purchase but do a return for that item, will i get my refund that same day or any quicker?

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