Wayfair Return Policy: Easy Returns and Refunds for Damaged Items

Wayfair Return Policy: Easy Returns and Refunds for Damaged Items

It is difficult to return things that are purchased online, so returning the purchased goods back many questions arise how to do? where to go? What time period?

Wayfair’s Return Policy has given time periods of 30 days, where they say if you are not satisfied with the purchased home goods and furniture you can return them within 30 days but the item should be original as they sent.

 If there is another issue regarding the items and questions related to the Wayfair return policy continue reading the blog.

How to Return – A Complete Guide for Return Items

Step 1: Open Wayfair Account

Step 2: Visit my order section

Step 3: The list is shown which product you have to return and select the product (within 30 days from purchase).

Step 4: Fill the online return form

Step 5: Select the refund payment method (original payment or other ways).

Step 6: See the confirmation message in the email along with the shipping label.

Step 7: Print out the shipping label.

Step 8: Pack the parcel in the given box along with the shipping label provided through email (if you do not have the same box you can take another one but the size of the box is not more than 108 inches).

Step 9: Delivering the item – via UPS or FedEx (option selected by customer).

Return Exception

  • Open Box (Items Cannot be Returned or Replaced)
  • Clearance Items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates
  • Items marked “Non-Returnable” on the sale page
  • Live Plants
  • Swatches

Wayfair Exchange Policy

Wayfair exchange process is simple and similar to return process, which is mentioned in Wayfair Return Policy. You have two options for exchanging an item, based on your preference.

Option 1: Place a new order before returning the old item to receive the new item sooner. We’ll credit your account or original payment method once we receive the return.

Please note that your store credit cannot be used until your account has been credited.

Option 2: Follow regular return process and receive your refund. Once you receive your refund, use your store credit or credit card to place a new order.

Please note that return shipping costs still apply for all exchanges and will be automatically deducted from the refund amount.

Wayfair Refund Policy

Wayfair provides the option for refund payment for the purchased item

  1. Store credit refund: Store credit refund is a card where your fund is there and you can buy any item from Wayfair. The amount will be credited the next day after receiving the order from Wayfair.
  2. Original payment method: Credit card, Debit card, and other banking options. Generally it 3-5 days for the refund amount.

What are Wayfair Return Charges?

Wayfair takes charge of shipping for the return of the goods purchased by them. They deduct the amount from the refund amount.

If the item is damaged or missing, Wayfair returns the amount to their customers(after doing proper queries).

The shipping charges depend upon the size, weight, location, and the process of delivery(via UPS or FedEx).

Can I Get a Refund for My Delivery Fees or Services?

No, Please note that any delivery ship fees or service charges collected on the order will not be refunded. This applies to the $4.99 shipping charge for orders under $35, as well as any upgraded shipping charges (such as expedited or express delivery) or assembly services included with the delivery

Wayfair Damaged Item / Furniture

If the item is purchased from Wayfair and it is damaged you can return it to them within 30 days. But before that, you have to click the picture of the damaged item and contact Wayfair customer service and tell them about the damaged/faulty item and send them the taken picture. Wayfair gives you a solution regarding it.

Wayfair Rug Return Policy

To Return a Rug it has the same time period of 30 days after the shipment. Return the rug within the given time period and it must be in the original condition (new). You have to send it back as how it came in the original packing.

Other Products Return Policy

Wayfair also provides items that have more than 30 days return policy. Which can be returned in their given time period. Following are products 

  • Mattress Return Policy 

Wayfair provides a 100-night free trial of a mattress if you do not like the mattress for any of the reasons you can return it back to Wayfair without any extra charge. It’s a free return.

The following mattresses are included in this return policy 

  • Mattress Toppers
  • Crib Mattresses
  • Air Mattresses
  • Open Box Mattresses
  • Extended Holiday Return Policy 

This policy includes all the items which are purchased from November 1 to December 31 that can return the goods till 31st January.

  • Large Appliance Return Story 

You can return large appliances within 30 days only if it is not installed. 

Wayfair also checks the product at the time of delivery if the product is damaged or the product you have ordered is not the same don’t accept the order before checking all the things.

If you are returning the product just inform to Wayfair on their helpline numbers.

In our comprehensive Wayfair Return Policy blog, we not only provide insights into their return process but also address popular queries such as “Does Amazon Own Wayfair?“.

Wayfair Return FAQs

1. Does Wayfair has free returns?

If the item is damaged then Wayfair doesn’t charge any shipping cost but if there are other reasons for returning and exchanging then shipping cost is chargeable.

2. What are the shipping charges while returning the item?

The shipping charges depend upon the size, weight, location and the process of delivery(via UPS or FedEx).

3. Is it hard to return goods to Wayfair?

No, it is a simple process. The simple steps to follow are provided above for returning items.

4. How much time is required for refund amount?

By store credit refund within 1-day amount will be credited after receiving the order to Wayfair.
For the original payment method within 3 – 5 days, the amount is credited by Wayfair.

We hope that this information has been helpful to you. Besides here you can find return and refund policies for similar stores including

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