Ashley Furniture Return Policy – Easy Refund & Exchange

Ashley Furniture
Return Time Window 30 days
Who Pays For Shipping? Customer
Fees Yes
Refund Options Full Refund
Receipt Required Yes
Original Package Required Yes
Ashley Furniture Return Policy – Easy Refund & Exchange

Want to return or exchange your item to Ashley Furniture?

Want to get your refund for the product?

You didn’t satisfy your needs?

Having any problems related to Ashley Furniture?

In this article, we will cover all the queries related to the return and exchange policy of Ashley Furniture return policy like, what is the return exchange policy of Ashley Furniture? And so on.

As we know that Ashley Furniture is a very famous furniture brand in America with 2000 stores all over the world.

Ashley Furniture manufactures and retails several furniture items for home accents, spotlight products, mattresses, dining, kitchens, bathrooms, kids, living rooms, bedrooms, home offices, and so on like other products.

Ashley Furniture’s headquarter is located in Arcadia, Wisconsin.

What Is The Return Policy of Ashley Furniture?

The return policy of Ashley Furniture says that you can return your product within 30 days of delivery from the time when it was purchased at the Ashley Furniture store.

The product must be in unused condition otherwise it would not be able to return or exchange.

Some products are excluded beyond the return policy. That means they can not be returned.

These products are the exception to this policy. Some Special orders of items or any furniture where custom fabrics or colors selected are non-refundable. Bedded and linen items are also non-refundable and can not be exchanged.

For a return or exchange or to get a refund you can contact them via email or phone for an RMA (Return Merchandise Authorization).

All returned or exchanged items are subject to shipping cost charges. You need to pay some amount of payment for returning or exchanging your item or product. Ashley ships items from multiple warehouses across the state.

That’s why, it is very crucial to contact them so they can provide the correct return warehouse address. 

Ashley Furniture Exchange Policy

The exchange policy of Ashley Furniture is the same as its return policy.

You can return your product for replacement with another product within 30 days from delivery of the product.

  • You can exchange your product at the store by shipping or can be returned via Email
  • This process can be done within 30 days
  • If you got a damaged product from Ashley then the shipping cost will not be required to be paid.
  • But in case of your wish to exchange or return shipping costs will required. 
  • The exchangeable items should be in new and unused condition
  • The product receipt would be required at the time of exchange.

Ashley Furniture Refund Policy

  • If you return your product to Ashley Furniture you will get your refund.
  • This process can be done in its original method of payment which is used at the time of purchase.
  • This process can take 7 to 8 days for refunding your payment.

How Can I Return or Exchange the Product?

Ashley provides you with two options to return its product – by mail(online) or by visiting any of the Ashley furniture stores.

Returns in Store

  • If you want to return your product to ashley furniture, then first contact them and state your original order number, returning product details, and your name.
  •  After this, they will provide you with an “RMA Number,” a return address, and other related information. products that have not been first authorized or informed to them, cannot be returned or exchanged.
  • pack the items in their original package box carefully. Otherwise, it can not be returned.
  •  All returned products should be in their original condition and packaging.
  • The product’s original receipt would be required.
  • Return the product by using your preferred shipping address which is provided by the Ashley Furniture Center. Returns sent to Ashley Furniture administrative offices cannot be accepted.
  • They must know when your return is expected. Please note and save your return tracking number, and email provided by Ashley Furniture. they need this information in case of any issues during the return or exchange.

Returns by Email

You can also return your product to Ashley Furniture by following a few steps.

Received any item with any fracture or defect and want to return it you should follow the given steps.

If you are not happy with the item or the item is not satisfying your need you can contact them within 30 days.

If you received any damaged item in shipping by UPS, FedEx, DHL, or USPS and the merchandise wants to return the item first you should call customer care within 72 hours.

  • Visit the official site of Ashley Furniture and log in to your account.
  • Find the return product bar.
  • Fulfill your information as per the demand of the website.
  • After this, on the return label, you will get some instructions regarding the return address and product receipt.
  • Consider those instructions and package your product as per the given instruction.
  • Now you can set a pickup or drop-off at the carrier of your choice or UPS drop-off location or address.

These are some steps, you can follow and can return your product easily

Item Return Time Limit30 days
Item Exchange Time Limits30 days
Contact 866-436-3393
Medium of ExchangeIn store or by Email
Medium of ReturnIn store or by Email
Shipping costRequired 
Payment Refund MediumAs Its Original Method 
Payment Refund Period8 days

Ashley Furniture Homestore Return Policy

Ashley’s return policy at Homestore is the same as its return policy of return at a physical store.

You can return your product within 30 days of delivery from the time when it was purchased to the Ashley Furniture store or anywhere you purchased this product.

To return any item you would be required the item receipt or a valid proof of purchase order.

Can I Return the Faulty or Damaged Product?

Yes, if you received any product in a damaged condition you should be informed within 72 hours of the delivery of the product. They will return this product within 30 days from the date of delivery.

To return the damaged product the process is the same as another process of return for another product.

Do I Require a Receipt of Product?

Yes, you should be having receipt of a purchased product. if you don’t have receipts of that product then it can not return or exchange to the store or by the online process.

You should have any proof regarding the purchased item, then you can have the probability of returning the item.

The payment receipt or any other proof of purchased product can be considered as a receipt for return.

Ashley Furniture Restocking Fee

If you want to return your product for preference reasons within 3 days, the original delivery amount will not be refunded, and 15% of restocking fees will be charged to you.


1. How can I contact Ashley’s customer service?

866.436.3393, by this contact number you can contact Ashley’s customer service.

2. Can I get my full refund including the shipping cost?

Yes, you can get your full refund but excluding the shipping cost.

3. Do I need to inform first about the damaged product return to Ashley?

Yes, first you are required to inform them within 72 hours. They can return your product within 30 days.

4. Can I return damaged or faulty items?

Sure, you can return damaged products if you received this damaged product from Ashley.

5. Can I cancel my order?

Yes, you can cancel your order before its shipping and delivery. If the product is shipped then you cannot cancel your order. It will be subject to return.

We hope that this Ashley Furniture Return guide has been helpful to you. Besides this, you can find return and refund policies for similar shopping sites including IKEAUrban Outfitters, Target, Overstock, and many more.

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