There are a lot of things to consider when you’re shopping for clothes. What’s the quality like? How is the sizing? What is the cost?
But maybe one of the most important concerns that you’ll need to make is figuring out how Nasty Gal return policy will work if you buy something and decide it’s not for you.
Nasty Gal offers a 100% satisfaction guarantee on all products. If you are not satisfied with your purchase, simply return the product within 28 days of receiving it for a full refund. Additionally, Nasty Gal will also cover the cost of return shipping.
What is Nasty Gal’s Return Policy?
All you need is a delivery date to return an item you bought from Nasty Gal.
Check the email receipt you received for your transaction to see the date and make sure it is within 28 days of the day you finally received the item.
Any hygiene seal, if present, must be unbroken (applicable for underwear and swimwear), Every original tag needs to be present.
Intimates, The product seal must remain intact. The packaging seal needs to be in its original location. Clothing items need to be undamaged and unworn.
The original label has to be affixed. Footwear Only the shoes you try on inside are returnable.
Nasty Gal has distinct US and international sections with brand rules for each country, and their return policy is difficult to understand.
Customers must decide clearly before purchasing from Nasty Gal because it sells things for both its fashion line and its beauty businesses on either side. Read below to understand…
Nasty Gal Customer Support Information:
| Customer Support | Information |
|---|---|
| Nasty Gal Customer Service | 1-855-627-8942 |
| Email Support | customerservices@nastygal.com |
| Live Chat Support | Nasty Gal Contact |
| Social Media Support | Instagram: @nastygal |
| Twitter: @NastyGal | |
| Facebook: @nastygal | |
| Return Policy | Nasty Gal offers free returns within 28 days of purchase |
| Items must be unworn, unwashed, and with all original tags attached | |
| Refund Policy | Refunds are issued to the original form of payment within 14 days of receipt of the returned item |
| Shipping and handling fees are non-refundable |
Nasty Gal Return Policy for Sale Items
Nasty Gal’s return policy for sale items varies depending on the item and the reason for the return.
Generally, all sale items are final sales and cannot be returned or exchanged.
However, if there is a defect or issue with the item, Nasty Gal may offer a refund or exchange.
How to Return Products on Nasty Gal?
Since Nasty Gal no longer sends physical customer return instructions, you need to visit their website to initiate the process.
If your purchase of a product or service meets the conditions for an official return, use these steps:
- Make sure the item you want to return is eligible for a return. All eligible items are covered by Nasty Gal’s no-questions-asked returns policy.
- Please note that items that have been trendy face masks.
- Jewelry with prongs Cosmetics and accessories Due to hygiene issues, returns are not accepted,
- underwear or swimwear without a hygiene seal items that have been customized or made to your specific measurements is not eligible for a return or refund.
- Follow these simple steps to start your return process:
- To begin, simply visit the Nasty Gal customer website. They will provide you with a return authorization number or return label, which you need to include with your returns.
- Once you have received the you can begin the returns process by packing your item carefully and mailing them back to Nasty Gal.
- Place the returned item in packing that is opaque and watertight.
- Send the item and obtain a postage-paid receipt.
- Send each returned item separately if there are many items.
- Track the item until Nasty Gal sends you an email confirming that it has been received. You will be refunded immediately once Nasty Gal receives the returned item.
Nasty Gal Refund Policy
Refunds are frequently processed if an item is returned in excellent condition and following the retailer’s return policy.
If you paid with cash or a debit card, you have seven days to return the item.
If you use a credit card, you have to wait up to 14 days. All you need to do is contact customer service within 14 days of receiving your order and they will help you process your refund.
Contact Nasty Gal customer service if, after waiting 14 days after sending your return, you haven’t received your refund.
On the website, select the Contact Us tab to get in touch with them.
Your Nasty Gal user account will be credited if you made your initial purchase using gift cards or store credit.
Can I Exchange My Products at Nasty Gal?
At this time, Nasty Gal only allows for returns and refunds for eligible items.
If you have received an item that is physically broken or doesn’t function properly, don’t use the returns portal and follow these instructions instead:
- Contact customer service and provide your order number and proof of purchase (i.e. receipt).
- Include the product you would like to return in its original packaging and include any accessories or documentation that came with it. If you do not have the original packaging, you can enclose the product in something protective, like packaging from the store it was purchased from.
- Ship the product back to them with genuine reason. Please note that Nasty Gal is not responsible for lost packages returned to the wrong address.
In Addition, You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different stores in one place.
I had a question regarding Nasty Gal’s return policy, so I reached out to their customer support. They were incredibly helpful and provided all the information I needed.