Oh Polly is a UK-based internet retailer which sells trendy clothes online. It is one of few UK brands that develops and makes its clothes. They combine quality with trend-driven fashion.
Mike Branney and Claire Henderson established Oh Polly in Glasgow in 2015.
People believe The only down point of Oh Polly is few possibilities for returns. Millions of customers worldwide use the brand. However, Oh Polly needs better return and refund procedures.
Most Oh Polly purchases are returnable. However, your location and the item may determine how long you must return it or whether you can return it.
Here we are with all the details you need to know about Oh Polly’s return and refund policy and to make any return.
Things to Check Before Making Any Return
- Your item must be in its original state, meaning it must be unworn, undamaged, free of pet hairs, perfume, and deodorant, and without makeup stains. Original tags or a pink Oh Polly ribbon must be attached to returns.
- After receiving your order in the UK, you have 14 days to begin the returns process.
- Ensure you complete and include the returns paper on the back of your receipt in your return package.
- Remember to remove the original postage label before returning any items, but try to do so in their original packaging.
- Use their packaging guide if you still need the original packaging to ensure your package is safe.
|Return Policy for Oh Polly
|Returns accepted within 30 days(UK) and 60 days(US)
|Items must be unworn, unwashed, and with all original tags attached
|Swimwear, bodysuits, and pierced jewelry are non-returnable
|Returns are processed within 14 days of receipt
|Original shipping fees are non-refundable
|Customers are responsible for return shipping fees
|Returns from international customers may be subject to customs charges
How Make any Return to Oh Polly 📦
To give something back to Oh Polly:
- Begin the returns procedure from Oh Polly’s returns page,
- To find your order, enter its details, including its order number and either its postcode, email, or phone number.
- Choose the things you want to return and the justification for your return.
- Choose the return method you choose. In some places, you might have the choice of taking your return to a drop-off location or choosing from various shipping choices.
- Pay the re-export fee. Returns from the UK cost £1.99, although returns from other countries could cost more.
- Please post your return or bring it to the drop-off location with your printed return label or QR code.
- Use Oh Polly’s return tracking page to follow your return.
Oh Polly’s Returns Policy
You have 30 days to return your purchase, 30 days from the date of delivery (for UK customers), or 40-60 days (for international customers).
Ensure you read the entire product description before purchasing because certain item descriptions specify that the item is not returnable.
Face masks, thongs, socks, and lingerie are not returnable.
Swimwear and lingerie can only be returned if the hygiene seal is intact.
|30 days from order delivery date
|Condition of Items
|Items must be unworn, unwashed, and in original packaging with tags attached
|Online returns portal or by post
|Original payment method
|Customers are responsible for return shipping costs
|Faulty or Incorrect Items
|Oh Polly will refund shipping costs for faulty or incorrect items
|Final sale items, earrings, and swimwear cannot be returned
Does Oh Polly Have an Exchange Policy? 🔄
Only a refund is available for returned items.
Oh Polly does not allow exchanges for alternative items or sizes of the same thing; instead, you must return your purchase and place a new order.
Oh Polly Refunds Policy 💸
Oh Polly doesn’t offer a free refund. UK returns cost £1.99, while foreign returns may cost much more.
International orders may be eligible for subsidized returns, although certain countries may require you to pay for the return freight.
Oh Polly will email you to confirm your return after refunding you. PayPal normally reimburses the original payment method.
If you return the product in whole, you will receive a refund and pay standard postage unless delivery is free.
If products are late or damaged, Oh Polly will refund the delivery price, but they may refuse a refund or impose a restocking fee for a damaged return.
Oh Polly only accepts returns after 14 days. If your exchange item is out of stock, they’ll refund you. Oh Polly does not reimburse you for shipping.
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