Hoka Return Policy (How to Return & Exchange Shoes + More)

Hoka Return Policy (How to Return & Exchange Shoes + More)

HOKA is a running pack minnow with a ten-year history. It’s possible that the trend forecaster was just ahead of his time. It has rocketed to the upper echelons of the sneaker brand.

HOKA recently topped Esquire’s 2020 style stars list and was officially named one of the top ten best-selling running brands in the world in 2019 alongside megabrands by Footwear News.

Thus, if you’re considering shopping or returning something from them, go ahead because Hoka’s return policy is reasonably simple and reasonable.

HOKA’s Return Policy

Customers may return goods to HOKA within 30 days of purchase. There are a few instances where the 30-day window for Holiday sales may not apply. 

The 30-day period for online purchases also starts when you get your order.

Two phases are included in HOKA’s return policy:

1. Standard Return 

You have 30 days to return any online or in-store purchases.

2. Extended Return

Before January 31st, orders purchased after October 15th may be returned.

Remember, these specifications might not cover warranty claims.

If a product is flawed, you have up to a year to return it.

But, after a year, the business will individually assess each warranty claim request.

HOKA has some restrictions on its return policy.

The company might not accept exchanges and refunds after the 30-day grace period.

Also, the shoes you return must be a full pair and authentic HOKA items.

Can I Return HOKA Shoes After Wearing Them?

Hoka stands behind the quality of its shoes and apparel with a 30-day satisfaction guarantee.

If for any reason you’re not completely satisfied with your purchase, you can return or exchange it within 30 days of the original purchase, no questions asked.

Please note that this guarantee does not cover defective products, which are subject to Hoka’s standard warranty policy.

HOKA Exchange Policy

The 30-day time limit applies to HOKA’s exchange policy, and like-for-like swaps are required. 

In other words, if they are the same style, you can exchange a size 8 shoe for a size 9.

If the shoes are the same style, you can swap them for a different color.

HOKA Refund Policy

Refunds from HOKA are given using the original payment method.

Refunds can take between 7 and 15 days to show up in your bank account or card.

After HOKA processes and accepts your return, a 7–15 day period begins.

If an exchange is not possible because of a shortage of stock, a refund will be given.

How To Return HOKA Shoes

How you return your Hoka shoes will depend on where you purchased them.

You must return your shoes to the store where you originally purchased the items.

You must return your shoes to the store where you originally purchased the items.

The network of retail stores cannot process returns from the online store.

On the other hand, you can get and complete the returns form from the website if you bought HOKA products online: 

You will receive a returns label to include on the package you use to return your sneakers.

Although HOKA recommends it, you must use something other than the shoes’ original packaging.

When you return the package, HOKA will notify you through email that your return is being handled.

HOKA has a 28-day maximum processing time for returns.

Remember, While Returning your Purchase 

Although Hoka makes every effort to ensure you are completely satisfied with your purchase, you can return any item you purchased from hoka.com for free in exchange for a different item.

  • HOKA’S free return solutions must be used for returns or exchanges within 30 days after delivery.
  • Return items must be unworn in their branded shoe box or packaging.
  • Your order number or email address, delivery postcode, and printer are needed to request a refund or exchange.
  • Save your postage receipt until your return is processed. HOKA is not responsible for materials returned by other couriers.
  • Your refund or exchange will be confirmed by email.
  • Allow 20 working days after return.

Hoka Customer Service Details

Customer SupportInformation
Hoka Contact Phone866-491-3125
Email Supportcustomerservicesuk@hoka.com
Live Chat Supporthoka.com/en/us/help-center-contact.html
Customer Service HoursMon-Fri 10am EST – 7pm EST, Saturday 10am EST – 6:30pm EST.
Social Media SupportInstagram: @hoka
Twitter: @hoka
Facebook: @hoka
Return PolicyHoka offers free returns and exchanges within 30 days of purchase
Items must be in their original condition and packaging
Refund PolicyRefunds are issued to the original form of payment within 10-14 business days of receipt of the returned item
Shipping and handling fees are non-refundable

We hope this Hoka return policy guide has been helpful to you. However, here you can find return and refund policies for similar shopping sites like New Balance, Zappos, Birkenstock, Shoe Carnival, Nike, Adidas, and many more.

We value your opinion and would love to hear about your experience with Hoka. Share your feedback in the comments section below, so that other consumers can benefit from it too.