Thats So Fetch Return Policy – Easy Exchange and Refund

Thats So Fetch
Return Time Window 60 days
Who Pays For Shipping? Company
Fees No
Refund Options Full Refund
Store Credit
Receipt Required Yes
Original Package Required Yes
Thats So Fetch Return Policy – Easy Exchange and Refund

That’s So Fetch wants to make online shopping very easy as possible. So, they decided to expand their return policy period to 60 days from the initial purchase date for all their customers. For Aussie babes, they provide free return shipping.

Steps For Returning The Product

Have you changed your mind and want to exchange/return the product or received a damaged or faulty product? Here, are simple and easy steps to return or exchange the product.

Step 1: Go to the return portal

Step 2: Select the country 

Step 3: Select from two options given i.e.., General Return or Faulty Item

Step 4: Fill out the form provided by Them

Step 5: Complete your Return process

Note: While returning the product it should be in a new condition attached with tags.

Product Will Not be Accepted by Thats So Fetch

Some items are not accepted as returned by them. The Products like 

  • Underwear
  • Lingerie
  • Swimwear bottoms including one-pieces and sets
  • Jewellery
  • Make-up
  • Product marked as final sale

Received Faulty/ Damaged Items

If you have received the product damaged/faulty then you can contact at Thats So Fetch customer support team directly on contact page or by completing the e-form, or using the live chat option. They will help you in returning the damaged product.

Store Credit Process

For US and New Zealand customers store credit will be issued after the tracking status update to “ in transit’’. After that 48 hours are required to do the process.

For other countries and Australia, when the product will arrive at their warehouse it takes 48 hours to complete the process of return by them.

Note: If you are tracking your order and it has not been processed within 48 hours then contact the support team.

How to Use Discount Code/Store Credit

At checkout, there will be a discount code or gift card bar provided that this code can be applied. Make sure that your code has been applied prior to proceeding with your order as once it has been placed that cannot be changed.

Exchange Policy

You can easily exchange your product. While returning inform Thats so Fetch team via email with all the details of your order number. Also, tell them what you would like to exchange and they will help out with the process.

Refund Policy

You can request a refund within 60 days of purchase if the product is in new condition with all tags attached. Visit the Thatssofetch website, select your country, and fill out the form to start the refund process. They will either issue a refund to your payment method or provide store credit.

Please note that certain items, such as underwear and jewelry, cannot be refunded. If you need help, contact our customer support team.


1. Can multiple items return in one parcel?

Yes, just include all information (including order numbers). So, the return team can easily process the products.

2. What are the expiry dates of store credits or Gift cards?

That’s so Fetch doesn’t have any expiry date. You can use them any time when you would like to use them

3. How to pack the return parcel?

You can use the packaging that the parcel was delivered. If you don’t have that then you can buy a postal bag/satchel from your nearest post office (at your own expense) or you can use any other bag or box.

4. Can I return something which I bought from the buy now pay later service?

Yes, That’s so Fetch accepts Afterpay/Laybuy/Zippay/Klarna returns. They will issue a credit as an exchange or replacement. That doesn’t cancel your payments back to your selected by now pay later service provider.

5. My country is not listed in the return process list then how to return an item?

If you are from another country except Australia then you have to arrange your own return process. The return should be shipped to the address mentioned below.
Thats So Fetch Returns
33 Niton Drive
Truganina, VIC 3029 

In conclusion, That’s So Feth Return Policy allows 60 days to return the product. Besides this, you can find return and exchange policies for similar shopping sites and stores including

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