Loft Return Policy (Opened, Unused, No Receipt)

Loft Return Policy (Opened, Unused, No Receipt)

The company is currently a subsidiary of Ascena Retail Group. Loft outlet Selling Suits, separates, dresses, shoes, and accessories in a classic style.

However, there is a possibility that your recently purchased product is not meeting your expectations and would like to return it. Here is a detailed overview of Loft Return and Exchange Policy, read it to understand it completely.

About Loft Return Policy

If you purchased the wrong size product or you do not like it, you have the option to return or exchange it. The company’s general return policy is that goods must be returned within 30 days. Return your purchase in its original packaging and in the same condition as when you received it.

If you return the product after 30 days, you will receive a merchandise credit or an exchange for the current selling price

To receive a full refund you have to return unworn clothes and shoes, unwashed, or defective products.

Your refund will be issued in the form of store credit, or you can choose to exchange your item.

In-Store Loft Outlet Returns

If you want to return your products in-store, enter your area code to find a LOFT Store near you. To return the purchase items, follow the procedures below.

  • Go to the Loft store where you purchased the item
  • Bring the product with a receipt you wish to return or exchange
  • Ensure that the chain store belongs to the store where you purchased the item
  • Speak to a store authorized staff member they will help you in processing for replacement and return.

Loft Return Policy Online / Mail

If you would like to return your purchases by mail, you will need to include a return label with the things you’re returning. The return label is a company-provided return approval sheet that contains information about your products as well as the addresses for returning them. You must complete the following steps:

  1. To begin, go to the LOFT website and check under the returns option.
  2. Please enter your order number and email address.
  3. Fill in all of the required information for your order and proceed with the stages.
  4. The pre-paid return label will be mailed to you.
  5. Pack the product in its original condition, along with your original purchase receipt and all of its components.
  6. Attach the shipping label to the item you have packaged.
  7. On your packing list, write “FedEx or UPS Returns Prepaid.” The cost of shipping will be deducted from the refund.
  8. Send your package to the UPS drop location.

What Should You Do If You Don’t Have A Purchase Receipt?

If you don’t have a receipt, your returns will be accepted at the lowest sales price plus tax.

That type of product can be returned for a merchandise credit based on the lowest historical selling price of the item.

What is Loft Holiday Return Policy

Purchases made between November 1, 2021, and December 24, 2021, are eligible for a refund until January 31, 2022. When a return/exchange is accompanied by a valid receipt for a purchase completed within this time period, the sum paid in the original form of the tender will be credited.

Merchandise purchased in a store can only be returned there. Online-purchased items can be returned either online or in-store.

Loft Exchange Policy

Loft Quick Exchange Service will save your time. All you have to do is contact them at 1-888-LOFT-444 if an item you ordered isn’t quite right and you need a replacement in a different size or color (1-888-563-8444).

They will place an exchange order right away, charging your preferred credit card but not charging you for normal ground postage. they will also assist you in returning to our Online Store or the Store closest to you.

Loft Refunds

The majority of LOFT refunds are made to the original payment methods, and it may take some time for the company to process your return.

Please keep in mind that banks typically take longer to process and post transactions, so your credit may not appear until the next monthly billing cycle for your credit card.


Q. What is the contact information for the LOFT customer service department

Customer Service can be reached by phone at 1-888-563-8444 or by email at

Q. Is it possible to return products purchased in a store by mail?

If you need to return anything purchased at a store, you must do so in person; the company will not accept returns over the mail.

Q. Is Ann Taylor the same as Loft?

Loft, formerly known as Ann Taylor Loft, was founded in 1996 as an extension of the Ann Taylor brand.

NameLoft Outlet
Return Time Limit30 Days
Receipt RequiredNot always
Return LabelYes
Restocking FeeYes
Refund / ExchangeCustomer’s preference
Online PurchaseYou can return and exchange at any Loft store and online.
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ Required Original receipt and packaging.

➨ Purchases made at a store may be returned in a store only.

➨ Loft offers an extended holiday return policy.

➨ Shipping charges are non-refundable.

➨ The refund will be credited back to your initial payment method.
ExceptionsGift cards, used items, worn items, final sale items


The Loft has a rather clear return policy. Therefore, you don’t have to return your goods within a certain amount of time; you can do it at any store or online. Even items that have been opened are taken. We hope that the information will make the return process as straightforward as possible for you.

The terms and conditions will apply to any returns or exchanges. If you have any further questions, please do not hesitate to contact us. Remember to provide us with your valuable feedback.

6 thoughts on “Loft Return Policy (Opened, Unused, No Receipt)”

  1. I can reach your customer service. I can not pay to chat with your customer service. I just want to send a top back as it is to tight. sorry I order from your company. will not do any more ordering from you again.I will not pay to chat with your experts. should report your company to the Better Business …

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