Do you feel unhappy with the product? Bought wrong item or any reason and you want to return your product? We share some relevant information. You need to read Shein’s return policy here and you will get your answers.
Shein is a Chinese online fashion retailer. The company is popular for its cheap-priced women’s clothing, shoes, bags, men’s apparel, children’s clothes, and much more which is made in china.
Shein Return Policy
Shein’s return policy offers 45 days to return to their customers. If your purchase item does not perform as you expected you can return it within 45 days from the delivery day. You required the original receipt for return.
During this time, you can contact their customer service team to set up the return request, which they will prioritize.
You have to follow some simple steps to return your order.
- Log into your Shein Account
- Go to My Order and find your order, click on the Return Item button.
- Select the item you would like to return, indicate the reason, and click submit button.
- Pack your return item carefully and wait for the delivery man to pick up the parcel from your location.
Can You Return Swimwear?
No, you can not return or exchange the swimwear which you purchase from Shein.
The mentioned items can not be returned or exchanged at Shein: swimwear, underwear, bodysuit, party supplies, pet supplies, DIY supplies, beauty products, and jewelry.
Can You Return a Product Without a Receipt?
If can not find your receipt, don’t worry. You can return your goods without a receipt. Shein is an online-only store, there is no need to provide the receipt.
You just need to log in to your Shein account and start your return. No receipt is required.
Shein Exchange Policy
You can exchange one item for another one within 40 days of the delivery date. Your item must be in the original packaging with the original receipt and all tags.
Shein does not accept returns on any item that is worn, used, damaged, or washed.
How Long Does it Take for Shein to Give a Refund?
The refund can be processed within 7 days after they receive your return package. It will take an additional 3-5 days to process due to the current covid situation. The refund will be initiated in the original payment method or will be issued to your Shein wallet.
A refund will be issued within 48 hours if you choose Shein wallet.
|Return Time Limit||45 days|
|Refund / Exchange||Customer choice|
|Online Purchase||Shein Only online stores, so you can only online return and exchange.|
|Original Packaging Required||Yes|
|Probability of Success Return||Medium|
|Conditions||➨ Original packaging and tags.|
➨ You have to return an item within 45 days of purchase.
➨ Only online return and exchange.
➨ Shipping charges are non-refundable
➨ The refund will be credited back in an original form of payment or in Shein’s wallet.
|Exceptions||Gift cards, Personalized, Custom-Made and Special-Order Items|
We highlight important information about the Shein return policy. According to our research, we try to clear all the relevant topics. We hope it will be helpful when you return to Shein.
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