Old Navy Return Policy – (Easy Refund & Exchange)

Old Navy Return Policy – (Easy Refund & Exchange)

The Largest Old Navy is an American clothing and accessories retailing company owned by multinational corporation Gap Inc.

When you are comfortable with the complete information on exchanges and returns at the Old Navy, your online shopping experience will be better.

That’s, why here I am going to share with you a complete guide on Old Navy Return – Refund – Exchange Policy.

What is Return Policy at Old Navy?

If you buy from Old Navy and you want to return for any valid reason, then you can return your merchandise within 30 days from your purchase date by bringing it into the Old Navy store.

Point to Remember for Return

  • You must have a purchase receipt.
  • Refunds require proof of purchase.
  • Return or exchange any item that’s in its original condition (unwashed and unworn)
  • Swimwear must have hygienic liner intact along with the price tag
  • Swimwear has two returns allowed.
  • Masks has four returns allowed.

How to Return and Exchange an Online Purchase?

Here’s the explanation of the entire procedure of the Old Navy Return and Exchange:

GAP Old Navy Banana Republic Athleta
What items are eligible to be returned or exchanged? Items are in their original(new) condition: unwashed and unworn. Otherwise, will not be accepted. GIVE-IT-A-WORKOUT GUARANTEE. Work it out. If it doesn’t perform, return it within 60 days.
Items that are defective or damaged may be returned at any time
Final sale items cannot be returned or exchanged
How much is the return shipping fee for online purchases? Returns are free
Is the shipping fee charged for exchanges? Exchanges are free
How long do I have to return or exchange an item I bought online? 45 days 60 days.
How can I receive a refund for my order? Refunds require proof of purchase: the shipping confirmation email sent to you or the original credit card used for the purchase
I received an item as a gift. How can I receive a refund? Gifts returned with a gift receipt (invoice) will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt will receive a merchandise certificate by mail in the amount of the current selling price.
Can online items be returned to a local store? Yes, except for items marked “Mail Only” or Orders Purchased in the Instagram Shop or Facebook Shop.
Can store items be returned online? No
Any limitations on returning specific merchandise? Swimwear & Masks Swimwear, Sunglasses & Masks Masks
Final sale items cannot be returned or exchanged
Extended holiday returns policy Items purchased between November 1, and December 24, can be returned up until January 31st (or 45 days after purchase, whichever is later). Please allow 5-7 days for return mail. Proof of purchase is required. Items purchased online or in stores between Nov 1st and Dec 24th may be returned by Jan 15th, or 60 days after purchase, whichever is later. Proof of purchase is required.
  1. Items marked “mail only” on the product page, your shopping bag, and the invoice can be returned only by mail.
  2. Swimwear must have the original price tags and hygienic liner intact.
  3. New sunglasses may be returned within 30 days if accompanied by the original receipt and complimentary case, with tags attached. Defective sunglasses can be returned at any time.
  4. Masks are final sales and are not eligible for returns and exchanges

If you purchased an item online and you need to exchange it for a different colour, or size, you can exchange it for free by mail or in-store. Use Old Navy’s prepaid return shipping label to avoid shipping charges.

Full details can be found on Old Navy Online Return or Exchange page.

Note: Items you purchased in the store can be exchanged in the store only.

How to Return or Exchange Items in Store?

old navy store
Image credit: summerlin.com

For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store.

For instance, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of the Outlet stores.

NOTE: As we mention above the items marked “Mail only”, merchandise must be returned by mail. So, check your shipping confirmation email first.

Follow the steps,

  1. Find a store location near you.
  2. Bring the item in the original package and either your shipping confirmation email print OR the original credit card used for purchase to the store.
  3. Tell a sales assistant that you want to return the item.

If you want a gift return, be sure to tell the sales colleague. For more information, please refer to this guide “Returning or exchanging a gift.”

If you have any additional questions about store return policies please feel free to contact us, or get in touch with your local store directly.

Old Navy Exchange Policy

At Old Navy, customer satisfaction is a priority. To ensure that all customers are happy with their purchases, they offer a generous exchange policy. This exchange policy covers both in-store and online purchases.

The exchanged item must be returned within 30 days of purchase, and the customer must pay for the return shipping.

When exchanging an item purchased online or in-store, customers can choose to exchange it for a different size, color, or style.

If the item is exchanged for a different item of equal or greater value, customers can receive a full refund or store credit.

If the replacement item is of lesser value, then customers will only receive store credit.

In-Store Exchange Policy

When exchanging items purchased in-store, you must bring the item(s) back to the store with the original tags, and receipt of payment.

Old Navy will provide you with a new item in exchange for the original, provided that it is in stock.

If the item you want to exchange is not in stock at the store, a merchandise credit will be issued.

Online Exchange Policy

Exchanging items purchased online is just as easy! Customers can begin the exchange process on Old Navy’s website.

From there, you will need to fill out an exchange form and return the item(s) to the store.

Once the item is returned, Old Navy will process the exchange and issue a new item or merchandise credit, depending on availability.

Old Navy Return Customer Service Number:

Toll-Free Number – for Inside US (800) 653-6289

for outside us – (614) 744-3908.

Email: custserv@oldnavy.com

Can You Return Old Navy Items to Gap or Banana Republic?


You must return items back to the brand where you were originally purchased them.

Can You Return Gap to Old Navy Store?

The answer is NO, You cannot return an item purchased from Gap.com to an Old Navy store. If you’d like to return your item, please visit Gap.com and follow the instructions for returning your item.

Old Navy Return & Exchange Policy Without Receipt or Tags

If you are looking to exchange an item for a different size, color, or style at your local old navy store, but do not have the receipt, you may be able to do so without any problems. You will need to provide a valid photo ID for the store to process the exchange.

Most old navy stores accept returns and exchanges without a receipt, as long as the items are in the same condition as when they were bought.

Simply bring the item to the cashier and ask them to check to see if it can be exchanged. If it is eligible, the cashier will usually issue you a store credit instead of a receipt.

How Long Does It Take For Refund?

Refunds approximately take 3 to 5 business days for credit card refunds and 1 to 3 days for debit cards.

That’s all we provided the complete information on Hollister Co. return policies.

Still, confused? Don’t worry share your query on 1-800 653-6289 they try to solve your problem to make an easy return and refund process.

End of Discussion is made for understanding the return policy of many brands, and online websites in a very easy way and at only one stop. Therefore, you can find return – refund and exchange policies for similar stores like J. C. Penney, American eagle outfitters, H&M, Forever 21, Kohl’s, and many more.

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