This guide sets out the returns policy for purchased products through the online store operated by American Eagle Ltd.
Here you will find the answers to your questions about shopping from American Eagle Outfitters, your order, Refund and Return Policy, Payment options and Exchange Policy. To contact American Eagle Customer Service Department by phone, please call 1-888-232-4535.
The American Eagle Return Policy
Within 60 days from the date of purchase
If you purchased a product from American Eagle Outfitters and did not fit or satisfied your mind then you can go for the return policy of it. The return policy accepts to return the product within 60 days from the date of purchase.
If the purchased product is in the actual original good condition without any damage then you are entitled to a full refund procedure. Suppose you missed out on the time period of the return policy then you are eligible to return the product within 60 to 90 days from the due date of the purchase.
However, it doesn’t matter if you bought the product online, by phone, or in the store. Their return policy states that you can always return or exchange them at any AE Store, Aerie, AEO Factory or Tailgate store that is in the United States of America.
American Eagle Outfitters Response During Covid-19
We’re back! AE and Aerie stores are now open and offering free In-Store and Curbside Pickup, plus returns and exchanges. Find a store to see if a location is near you. We also want you to know that things will be a little different from what you’re used to at the stores, as we’re taking extra care to keep you and our associates safe.
AE will continue to provide refunds on digital orders for mailed returns. We cannot accept exchanges by mail at this time. Therefore, You can place a new order for an updated item, and separately mail the return back to us. Start a Return
American Eagle Refund and Exchange Policy in US
Now let’s take look at American Eagle US Exchange Process. If you are not satisfied with the AE product that you buy from there, we are going to show you step-by-step how it is done refund policy.
Two Ways to Return a Product
- Online or Mail Return
- Return In-Store
Return by Mail
If you received your order by mail, then it is really easy to send them back. Just follow the few steps:
- Put the product into its original packing box and seal the product properly as you received it.
- Remember, Keep all attachments with the product along with the sale receipts. Cover the labels except for the shipping label.
- Never make any kind of changes on the label for better verification.
- Make sure with the American Eagle Outfitters customer care department before shipping the products.
- The US mailing address for AEO Return Department is at:
Retail Distribution West LLC, 1301 N. Davis Avenue, Ottawa, KS 66067.
- Canada mailing address of AEO Return Department is at:
American Eagle Outfitters, 450 Courtneypark Drive West, Mississauga, ON L5W 1Y6.
Exchange / Return in Store
For Return the product to AEO store just follows the simple steps.
- Find the nearest store near you. (AE Store Finder)
- Go to their (CSD) Customer Support Desk or contact them at 1-888-232-4535.
- You can then return or exchange your product there along with its original packing (if possible) and the receipt.
- The credit to your account you will get a refund within 1-2 working days.
- The shipping charges of the returned product are non-refundable.
- COD returns are not acceptable.
- Return via mail it will take generally 5 weeks for the refund process. Once you get an email that your refund is being processed. Once the refund is triggered, it will take 5-7 business days to be completed.
- You will only get the merchandise amount after returning the product.
- The amount of the merchandise will only be refunded to you. Remember tax, duty and shipping costs will not be refunded to you.
- If you pay in a currency other than the US Dollar, AE will issue you an AE Gift Card in USD ($) for the refund amount.
We hope that you are satisfied with AEO product if not, or else the product is damaged then you can easily return that product within 60 days as per policy.
Still confused? Don’t worry, write down your problem in the comment section and we will get back to you!