Victoria’s Secret Return Policy (Online, No Receipt + Refund)

Victoria’s Secret Return Policy (Online, No Receipt + Refund)

Victoria’s Secret is one of the most popular brands in the world, and they offer a generous return policy for their customers. If you’re not 100% satisfied with your purchase, you can easily return any of their products including gifts, sales, or clearances purchased within 30 days for a full refund. In this article, we’ll give you all the details on how to use their return, exchange, and refund policy that works to your advantage.

What Is Victoria’s Secret Return Policy?

Victoria’s Secret is one of the foremost retailers when it comes to clothing and accessories. They have a wide variety of clothing options, as well as numerous returning policies.

In general, Victoria’s Secret has a standard return policy that can be found on victoriassecret.com. The policy states that customers must return items including lingerie, swimwear, and UGGs within 30 days of receiving them to receive a full refund.

Victoria’s Secret policy also states that returning an item with original price tags will make returning or exchanging items easier and the returning items are only acceptable for the items purchased from respective locations.

Requirements for Victoria’s Secret Returns

  • Return tag(Merchandise customers)
  • Sewn-in garment tag removed
  • Shipping costs
  • Shipping/packing slip or shipping email copy
  • Product same condition
  • USPS returns label or mailing address
  • Order number/receipt

Who Is Eligible for Victoria’s Secret Return Policy?

You need to bring all the returnable items with the tag on them to a customer service desk when returning merchandise. The Victoria’s Secret store will not return items that have no tags. The seven-item limit that applies to Victoria’s Secret returns within 90 days.

Once a customer has used Victoria’s Secret trial period, the only way that they can get a refund is if the item is defective or has been damaged or repairing items. The customer also needs to return the item in the same condition that it was sent.

Items that have their sewn-in garment tags removed will not be accepted by Victoria’s Secret stores for returns.

When you return an item to Victoria’s Secret store or online, you are responsible for any shipping costs associated with getting the item back to the store. Customers are also responsible for shipping costs associated with returning an item.

How To Return Victoria’s Secret’s Products

Not satisfied with Victoria’s Secret products, there is two easy way to return them:

  • You can do Online returns by mail
  • By visiting the nearest Victoria’s Secret stores for In-store returns.

How To Return by Mail

To return Victoria’s Secret products by mail, follow these simple steps:

  1. Get your shipping/packing slip and complete packing included on the shipping label. Include your order number, the item you want to return, and a note explaining why you are returning the product. You don’t have to use the original packaging
  2. Pack the product, wrap it with a shipping slip, and print a free return shipping label from Victoriassecret.com.
  3. Find the nearest Victoria’s Secret USPS and take off your items this way.
    or
    For the customer’s benefit, and if you don’t want to deal with the USPS, send your return to Victoria’s Secret items at this address:

VSD, ATTN: Returns Processing 8695 E. Broad Street, Reynoldsburg OH 43069, U.S.A.

Have any other questions of doubt about this policy or how to initiate an exchange, please don’t hesitate to call customer service at 1-800-411-5116

Note: in case you don’t have Victoria’s Secret slip, provide the shipping email copy.

How To Do In-store Return

Online buy

The store locator or USPS is a great tool. You can find the nearest Victoria’s Secret, contact a store representative for return and get easy returns. If you need to return an online buy you only need the original receipt within the time frame.

In-store buy

You are only required to bring your order invoice and a copy of the shipping confirmation when you return an online bought item to Victoria’s Secret store.

Victoria’s Secret Exchange Policy

Want to exchange an item for Victoria’s Secret, you can do so without a receipt for up to 90 days. You will receive store credit or item replacements worth $200-250 without the receipt.

To exchange for items that are wrapped as gifts, you only have store credit.
Victoria’s Secret exchange policies are worth checking out because it is more beneficial for customers.

Plus If you want to exchange is wrong, or faulty, or the size is different than what you ordered, you need to call Victoria’s Secret customer support at 1-800-411-5116 because They’ll place the order for you and ship it for free for a refund or item replacement.

Conditions For Exchanging Victoria’s Secret Products?

  • You can exchange your purchases under the 90-day returns policy without a receipt worth $200-$250.
  • If items are received at your door within an agreed time frame, and they turn out to be defective, you will receive store credit or get another item.

Victoria’s Secret Refund Policy

In Victoria’s Secret, the return policies differ in some ways. Here’s how to return an item:

Victoria’s Secret will issue an original credit paid/refunds within 90 days of the purchase date with the original receipt. After that, you will only get refunds issued as store credit. Shipping and handling fees cannot be refunded by the store it is all up to you.

In case you find a lower price within 14 days of purchase, you should be able to receive refunds or price adjustments.

Company NameVictoria Secret
Return Time Limit30 days
Receipt RequiredYes
Return LabelYes
Restocking FeeNo
Exchange/ReturnAll are possible within the timeframe
Online PurchaseYou can request for refund/ item exchange or return
Original Packaging RequiredNo, but good if do
Chance of Success ReturnHigh if all conditions follow properly
Conditions➨ You need to bring all the returnable items with the tag.

➨ The seven-item limit that applies to Victoria’s Secret returns within 90 days.

➨ Items that have their sewn-in garment tags removed will not be accepted.

➨ You are responsible for any shipping costs associated with returning an item.

➨ For refund of product request within 90 days of the purchase date with the original receipt.
Things Required– Return tag(Merchandise customers)
– Sewn-in garment tag removed 
– Shipping costs
– Shipping/packing slip or shipping email copy
– Product same condition
– USPS returns label or mailing address 
– Order receipt
ExceptionsTo exchange for items that are gifts, you only have store credit.

FAQs

What if I don’t have my receipt?

If you don’t have your receipt, they can still help you return your purchase. First, you will need to know the item you purchased and the size. Then they can then give you a return authorization number. Once you have this, you can start the return process by going to our online store and creating a return request.

Can I exchange Victoria’s Secret products for another item?

Customers are allowed to return up to seven items limit without any restocking fees.

What happens if you don’t have the original product?

If you have used the product and it is not in its original condition, you will need to contact customer service for a return authorization. Once your authorization is processed, the product will be sent back to Victoria’s Secret and you will receive a refund for the amount you paid.

Conclusion

Victoria’s Secret has a 30-day return policy for online and in-store purchases If your purchase was a gift or didn’t come with an original receipt, then the store probably won’t be able to process a return for you. However, if there was some kind of problem with your purchase (perhaps you received something that wasn’t what you ordered), then they might be able to help you out. Either way, it is always best to contact customer service before making any decisions about whether or not to make a return.


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