Abercrombie and Fitch Return Policy (Online Return & Exchange)

Shopping online can be a lot easier when you have some good return policies to fall back on! Abercrombie & Fitch has been under fire for their questionable return policy. In this article, we take an in-depth look at how Abercrombie & Fitch’s return policy works, and then go into detail on what you need to know to make a return at an Abercrombie store!

What Is The Abercrombie Return Policy?

If you are not satisfied with your purchase of an Abercrombie and Fitch product, you can return it within 60 days of the purchase date for a full refund. You can only return items if they are defective, wrong, or incorrect and you can change your order within 60 days of purchase of the product to request a refund or item exchange.

If you’re considering shopping at Abercrombie and Fitch, it’s important to know their return policy. Here are the basics:

  • You have 60 days to return any clothing items you’ve bought.
  • You must have the original receipt to return the item.
  • Items that have been worn, altered, or washed are not eligible for returns.
  • Items that are dirty or have stains are not eligible for returns.
  • Items that are missing tags are not eligible for returns.
  • Customers are responsible for all shipping costs.
  • If you return an item that was a gift, the credit will be for merchandise only.

Specific Requirements for Abercrombie & Fitch Return and Exchange

  • Original receipt
  • Tag
  • shipping costs
  • Proper packing of the product
  • Product same condition
  • mailing address or store finder
  • order number
  • Time frame
Abercrombie and Fitch In Store Return

How To Return Abercrombie & Fitch Products?

If you’re unhappy with an item you’ve purchased from Abercrombie & Fitch, there are a few options available to you. You can either mail the item back to the store or bring it in-store and exchange it. Here’s a breakdown of each option:

Mailing the Item Back to the Store:

To make an online return with Abercrombie, first login to your account and click on “My Account homepage” in the top right corner of the screen.

Then, click on “Online Returns” in the dropdown menu next to your account name.

On the next page, click on “Return an Item.” Next, select the item you want to return and fill out the required information.

Click on “Submit Return.” You’ll receive a confirmation email with further instructions.

Ship the item back to the following address :

200 Abercrombie Way
New Albany, OH 43054

To mail an item back to the store, simply package the item securely and send it back to Abercrombie & Fitch. Make sure to include your original receipt, as well as any instructions you may have about how to receive a refund.

Once your return is processed, you’ll receive a refund in the same form of payment used to purchase the item.

In-Store Returns

When it comes to in-store returns, find the nearest Abercrombie & Fitch store and visit it, bringing the goods and the proof of purchase with you to the sales associate.

Use the Find a Store option to locate the retailer’s shops in your area if you don’t already know where they may be.

This method is also much simpler than mailing the products as you won’t need to wait for the goods to arrive at the warehouse to receive a refund or an exchange.

If you have any questions about the Abercrombie and Fitch return policy or would like to speak to customer service representatives, please call at 888-270-2947.

Abercrombie Exchange Policy

Abercrombie and Fitch are known for its exchange Policy and receives item exchange within a certain period with no questions asked. However, there are some important details to keep in mind before making a return.

First, the item must be in its original condition, including all tags and packaging.

Second, you must provide your original receipt or a copy of the credit card used for the purchase.

Finally, any shipping fees that were incurred will also be your responsibility.

Plus if you could not meet the deadline of 60 days of return or exchange then after that Abercrombie will provide you with an e-gift card or merchandise credit in the real amount.

What Is The Abercrombie Refund Policy?

In short, if you are within the 60-day window and the item is unused (and in the same condition as when you received it), Abercrombie will take it back and give you a full refund. There are a few exceptions to this rule, but they are fairly limited.

If you have used the item or if there has been significant damage done to the item, Abercrombie may not be able to process a return for you. However, they will offer to sell you an equivalent item at a discounted rate or give you a store credit that can be used at a later time. So whether you’re unsatisfied with your purchase or not, know that Abercrombie offers some leniency in terms of returns.

How Can You Get a Refund, Return or Exchange If You Don’t Have a Receipt?

There are three ways you can get a return or item exchange I.e Store, Mail, and phone


If you don’t have a receipt, you can still return an item for a full refund. All you need is your original receipt or a copy of the packing slip to the store then they will also ask you for your government identity plus If you have an email receipt, you can use it as your benefit.

By Phone:

If you don’t have a receipt, you may be able to get a return by phone:

  1. Call 888-270-2947 and ask to speak with an Abercrombie Returns associate.
  2. Explain that you don’t have a receipt and ask for your identity to verify.
  3. Sometimes, the associate can process a return without a receipt if the item is in the original condition and the customer is eligible for a refund.

By Mail:

If you don’t have a receipt, you can also get a refund by mail.

First, you can email Abercrombie@abercrombie.com and request an authorization number for your order.

Once you have the number, you can then return the clothing to any of the stores that carry Abercrombie. You will need to provide your name, address, phone number, and the item(s) you would like to return.

You will also be required to fill out a return form, which can be found online or at the store where you are returning the items.

How Long Does It Take To Process a Return?

Returning an item online (mail) might take one to two weeks before you can see the money show up in your account. Your refund will be processed within two weeks after they receive the returned item. If the return is in-store, a store manager will give you either an exchange or a refund right away.

Company NameAbercrombie & Fitch
Return Time Limit60 days
Receipt RequiredYes
Return LabelNo
Restocking FeeNo
Exchange/ReturnAll are possible within the certain timeframe
Online PurchaseYou can request for refund/ item exchange or return
Original Packaging RequiredYes
Chance of Success ReturnHigh if all conditions follow properly
Conditions➨ You have 60 days to return any clothing items you’ve bought.

➨ You must have the original receipt to return the item.

➨ Worn, altered, or washed products are not eligible for returns.

➨ Items that are dirty or have stains are not eligible for returns.

➨ items that are missing tags are not eligible for returns.

➨Customers are responsible for all shipping costs.
Things Required– Original receipt
– Tag
– Shipping costs
– Proper packing of the product
– Product same condition
– Mailing address or store finder
– Order number
– Time frame
ExceptionsIf you return an item that was a gift, the credit will be for merchandise only

Abercrombie and Fitch Pre-order Policy

Customers who pre-order clothing from Abercrombie and Fitch will be able to return the items up to 60 days after purchase. The policy does not apply to customized or gift items.


Shopping at Abercrombie & Fitch but always worrying about the return policy. If you’re unhappy with your Abercrombie purchase, it might be worth considering returning it. Above are some tips on how to make sure your returns go as smoothly as possible. So read on for all of the info you need to know about Abercrombie’s return policy!