Saks Fifth Return Policy (Online + Store)

Saks Fifth Return Policy (Online + Store)

Shopping at Saks Fifth Avenue can be a luxurious experience, but what happens when something goes wrong?

That’s why At Saks OFF 5TH, we want to make sure you’re satisfied with your purchase, so we’ve put together this guide for Saks return and exchange policy.

Let’s break down the details of how you can get a refund from Saks Fifth Avenue, so you know what to do if you need to return an item.

How To Return a Purchased Item From Saks Fifth Avenue?

If you need to return a purchase from Saks Fifth Avenue, there are a few things you should keep in mind.

First of all, returns must be made within 30 days of the date of purchase.

You will need to have your original sales receipt or packing slip in order to process the return.

Saks Fifth Avenue does not accept returns on final sale items, so be sure to check the item’s status before attempting to return it.

Saks In-store Return Policy

To initiate a return, simply bring the item(s) you wish to return, along with your original sales receipt or packing slip, to any Saks Fifth Avenue store location.

Once there, a sales associate will assist you in completing the return process.

Saks OFF 5TH Online Return Policy

If you do not have a local store location nearby, or if you prefer to mail in your return, you can do so by following the instructions on your packing slip.

Once your return is processed, you will receive a refund for the cost of the returned item, minus any applicable shipping and handling charges.

What If I Receive Defective Items?

If you receive defective items from Saks, you should contact customer service immediately.

They will work with you to handle the issue, including a possible refund or exchange.

You can reach customer service at 877-551-7257 or reach out to them online through their contact page.

It is important to keep your receipts and other proof of purchase in case you need to show them to customer service.

Can You Return Worn Shoes To Saks?

The Saks return policy for worn shoes states that any shoes that have been worn are not eligible for return or exchange.

If the shoes have been worn and not damaged, they may be exchanged for a like item in the same price range. If the shoes have been damaged, they are not eligible for return or exchange

Can You Return Items After 30 Days?

No, you cannot return items to Saks after 30 days. According to their return policy, all returns must be made within 30 days of purchase.

If you wish to return an item after 30 days, you may be able to contact Saks customer service and see if they can offer you a store credit or exchange.

Saks OFF Fifth Holiday Return Policy

Saks holiday return policy allows customers to return items purchased between November 1 and December 25 may be returned through January 31 with a receipt. All items must be in their original condition and packaging with tags.

Saks Refund Policy

Refunds will be issued in the same form of payment as was originally used for the purchase.

If a purchase was made with a credit card, the refund will be processed to the same card used for the original purchase.

If the purchase was made with cash or check, the refund will be given in the form of a merchandise credit. Shipping and handling costs are non-refundable.

Refund Methods

Saks Fifth Avenue offers several types of refunds for returned merchandise. Depending on the item, you may be able to receive a refund to your original form of payment, a merchandise credit, or a gift card.

Refunds to Your Original Form of Payment

If you return an item within 30 days of the date of purchase, Saks will issue a refund to your original form of payment.

For example, if you paid for your item with a credit card, the refund will go back to that same credit card.

Merchandise Credit

A merchandise credit can be used like cash at any Saks Fifth Avenue store. A physical gift card will be mailed to you. Merchandise credits do not expire.

How To Return Item That Was Purchased Through Gift Card?

If you return an item that was purchased using a gift card, you will receive a new gift card in the amount of a refund. The new gift card can be used immediately both online and in-store.

How Long Do Refunds Take?

Once your return request is received and inspected by our Returns Department (usually within 5 business days), they will process your refund or merchandise credit within 10 business days. You will be notified via email when your return is processed.


To summarise, the Saks Fifth Avenue return policy is very straightforward and customer-friendly. As long as you follow their guidelines, you should have no problem getting a full refund for any product that isn’t satisfactory.

All in all, we hope this guide has helped explain how to get a refund and return from Saks Fifth Avenue so that you can enjoy your purchases with confidence.

In Addition, You don’t need to go through each company’s return policies. We have prepared simple guides to help you understand all the return policies of different stores in one place.

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