B&H is one of the leading retailers for photography, video, audio, and more. It is also renowned for its commitment to customer satisfaction, and its generous return policy is a key part of this commitment.
In this blog, we’ll take a look at how BHphotovideo ensures that its customers get the most out of their purchases of photo cameras, laptops, computers, and cell phones, and how it handles returns.
We’ll also look at the different types of returns and how they are handled, so you can be sure that your purchase is in safe hands.
Let’s dive in and explore B&H’s 30 days return and exchange policy!
B & H Return Policy
If you are not satisfied with your purchase, even if you have used it, you can return it within 30 days of receiving it for a full refund minus the cost of return shipping.
All returns must be in new condition and include all original packaging and materials.
Upon receiving the return, If the item will be different from the original condition, B&H has the right to refuse the return or to charge you a 15% restocking fee.
Used Returns and Warranty
A wide selection of pre-owned photo, video, and audio equipment is available at B&H.
In B&H NYC SuperStore, used items may be purchased online, over the phone, or in person.
Almost all of the used items B&H stock come with a 90-day warranty on parts and labor.
What Products Are Not Eligible For Returns?
One of our best practices is not accepting returns on digital items, and some other items.
Specialized and unique items like TVs, combos, computers, monitors 37″ and larger, and computer software.
All electronics were created under special request. Accessories such as headphones and security cameras. Educational tapes or books.
How To Return Items to B&H?
If you’re not happy with an item you’ve purchased from B&H, the company offers a 30-day return policy.
Here’s how it works:
- Make sure the item must be in “as new condition”. This means that the product must be in its original packaging.
- Pack the product carefully and send it to B&H using the provided return label.
- Once your return is received, B&H will process it and issue a refund to your credit card or the original payment method.
How To Return Online?
To get started, please follow these instructions:
- Log into your account.
- Filter items by “Eligible for Return”
- To find order details, check your My Account tab.
- Click “Start a return”
How To Return By Live Chat?
To start a return by live chat:
- Please click the live chat icon at the bottom right.
- on the homepage, you’ll see “Order I’ve Placed”, which you can click to make your order.
- Once you’re on the website, give all the requested information.
What Is The Reason for Returning B&H Products?
If you are not happy with your purchase, B&H offers a no-questions-asked return policy.
All you need to do is bring the item back in its original condition and packaging within 30 days of receiving it.
If the product is defective, you will be required to provide proof of purchase.
B&H also offers a 100% satisfaction guarantee on all products, so you can feel confident in your purchase.
Process for Returning and Exchange an Item
If an item you’ve purchased from B & H is not what you expected, you may be able to return it.
Contact Customer Service. If the product has a manufacturer’s warranty or if it’s been opened, contact Customer Service for instructions on how to start the return process.
Pack the Item Up Properly. Make sure the product is packaged in its original packaging and includes all accessories, manuals, and documentation that came with it. Include any original receipts, too.
Mail It to B & H. Include your name, address, phone number, and email address on the package; if possible, include a copy of the packing slip as well.
On the below address:
50 West 17th Street
New York, NY 10011
Or Return Department
B&H Photo Video Inc.
400 Cedar Lane Unit 78
Florence, NJ 08518-2899
Wait for a Response. Once B & H receives your package, they’ll process it and send you an email confirming that your return has been received and processed. You’ll also receive a refund within a few weeks of receipt of the package.
When you receive your items, it’s up to you to decide whether or not they are what you expect and how they affect your life. If you feel they aren’t, they’ll work with you to make sure the return process is as quick and easy as possible.
What Is B&H’s Refund Policy?
B&H will provide a full refund of your order if it is returned within 30 days.
If for any reason, you’re not satisfied with your purchase, contact B&H customer service and start a return. Once your return is processed, you’ll receive a full refund.
Few steps to follow before they’ll refund your purchase:
- If you would like to return an item at B&H, the first step is to contact customer service. You will need your order number handy when you call. When your return is processed, you’ll receive a full refund.
- Calling B&H returns is the fastest way to start a return, and it only takes a few seconds. Once your return is processed, they’ll send you an email notification of the refund.
If you’re unhappy with the product, you can return the item within 30 days of the date of delivery for an exchange or refund. Just contact us and we’ll take good care of it for you.
Also, Read These Similar Store Return and Exchange Policies: