James Allen Return and Exchange Policy (Refund + Warranty)

James Allen Return and Exchange Policy (Refund + Warranty)

Sometimes, the most important thing to consider when making a purchase is how easy it will be to return the item if it’s not what you need. The James Allen return policy provides a hassle-free way of returning items. This article explains the details.

What is the James Allen Return Policy?

If for any reason you are not satisfied with your purchase, no problem! James Allen’s returns policy offers hassle-free refunds and exchanges.

Simply email the team at returns@jamesallen.com and within 30 days you will receive a refund for the full purchase price of your item. James Allen offers a 30-day money-back guarantee on all diamond purchases.

No questions asked! Additionally, all items in store have a 100% satisfaction guarantee.

If for any reason you are not satisfied with your purchase, they will do everything in power to make it right.

They hope that this policy provides you with the peace of mind you need to shop with confidence at James Allen.

How Do You Return an Item?

If you have a problem with an item you received, please reach out to them. They want you to be satisfied with your purchase and happy with how they handled the return.

To initiate a return, simply email us at returns@jamesallen.com with the following information:

  • 1) Your order number
  • 2) The item you would like to return
  • 3) Your reason for returning them (e.g. product not suitable, incorrect size, etc.)
  • 4) Your original shipping address
  • 5) The new shipping address where the items will be sent.

How Does James Allen Return and Refund Work?

Within one business day, they’ll email you a prepaid, fully insured FedEx 2-Day label so that you can securely wrap up your items and send them back to us.

The return process is simple. place your order on its own sheet of labels, and then you can take it to the nearest FedEx location, print a label from there, and mail it back directly to us.

If your order arrives in their office within two business days (excluding weekends and holidays) it will be a complete no-brainer.

Every refund will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

What Is The Time Limit for a Return?

If you are not completely satisfied with your purchase follow the below requirements:


  • Within 30 days of delivery, most new, unopened items can be returned for a full refund.
  • They will also provide a free shipping label for the return.
  • All products must be in new condition and have original tags attached.
  • Returns that do not comply with these requirements will be processed as a return without a refund or exchange.

If you have any questions about our return policy, please contact them at returns@jamesallen.com

What If You Need to Make a Return In Person?

If you have any questions about our return policy, please don’t hesitate to reach out to stores. Here’s how it works:

  1. Contact via email at returns@jamesallen.com or by phone.
  2. Explain your situation and what you want to do.
  3. They will help you figure out the best way to make the return and get your item back to you as quickly as possible!

James Allen’s Refund and Exchange Policy

you can return the item for a full refund or exchange it within 30 days of purchase.

All returns must be in unworn, undamaged condition, with all original packaging, and tags. Customers are responsible for return shipping charges.

Refunds will be issued in the original form of payment. Refunds will be processed within 10-14 business days of receipt

What are the Shipping Charges on James Allen Product Returns?

International returns are not eligible for free return and all special orders are not subject to return. They offer worldwide shipping at a cost of $50.

  • If you are returning a product because it is not what you expected, then make sure it’s in “new and unused condition” and does not show obvious signs of wear or alteration by other than James Allen.
  • Ink cartridges are tightly controlled by strict rules and require an original certificate of authenticity to make sure you’re buying the real thing; otherwise, a $150 replacement fee will apply.

Frequently Asked Questions

What is the James Allen ring return policy?

Eternity bands, tension rings, and tennis bracelets look great when they’re the right size. Unfortunately, sizing these pieces can be difficult. They can’t help with selecting your diamond ring size. For help getting your size, use their ring sizer widget or contact their customer service team for assistance.

What is after 30 days refund policy?

If an item is sent to the James Allen office without a RAN number, packages shipped past the 30-day or after 30 days refund policy, or packages that are improperly packaged or uninsured, they will not be accepted.

what does James Allen’s warranty cover?

James Allen’s warranty covers repairs, replacements, and/or adjustments for any defects in craftsmanship or materials for rings and other jewelry. It also covers any ring sizing that is needed within the first year of purchase. You may also be eligible for a refund or exchange if the ring does not meet your expectations.

How long does James Allen take to refund?

James Allen typically takes about 7 to 14 business days to process and refund a return. However, this may vary depending on the method of payment used for the original purchase.


In summary, James Allen makes returning purchases easy and stress-free by offering a generous 30-day return policy, covering the cost of return shipping, and providing a full refund or exchange on the purchase. Therefore, customers can feel confident when making a purchase from James Allen, knowing that their satisfaction is guaranteed.

Also Check:

Does Walmart Resize Ring for Free

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