Floor and Decor Return Policy [Easy Refund & Exchange]

Floor and Decor Return Policy [Easy Refund & Exchange]

Floor and decor is an American speciality retailer of hard surface flooring and related accessories. The Floor and Decore’s stores offer tile, wood, laminate, natural stone flooring products, and decorative accessories.

Purchase a product at Floor and decor and you are not satisfied, or you order a wrong product and want to return it? Don’t worry you just need to read Floor and decore’s return policy. Here we will explain in an easy way.

About Floor and Decor Return Policy

If you are not happy with your store or online purchase, Floor and decor’s return policy gives you 90 days to return the purchased item. You can return most items within 90 days of the purchase to any Floor and decor store or online with a valid receipt.

You have to ensure that your return item must be undamaged and in a resalable condition.

Merchandise purchased from any Floor & Decor Design Studio store location can be returned to any Floor & Decor store location.

During Covid-19

Customers can buy on flooranddecor.com, Pro Premier professional app or call the local store with the help of same-day pick-up or delivery options during the covid situation.

They will revisit on an ongoing basis and update the local store page if any additional changes to hours are required.

To ensure further supporting Floor and decor customers during a covid pandemic, they have extended the return policy to accept returns for an additional 30 days

Can You Return Without a Receipt To Floor and Decor?

Yes, you can return your purchase product without a receipt. When you make a return without a receipt, you require a valid photo ID.

Your ID’s information will be recorded at the time of the return in a Floor and decor database of customer return activity, that they use to authorize returns and prevent fraud.

Can You Return Product After 90 days?

You can return most of the items within 90 days of the purchase. But if you return your purchase item after 90 days, then you will get store credit instead of a refund.

Your returned merchandise must be in resalable condition and undamaged.

Customer Support for Return & Exchange

Damaged or defective products can be exchanged. Call Customer Care at 770-421-3705 / 877-675-0002 for assistance.

Exchange Policy

Floor and decor offer the same 90 days window for the exchange of products. You can exchange your product online or store pickup within 90 days of the purchase. Some products such as sale items are non-exchangeable.

Custom products can only be exchanged if damaged through shipping or store pickup.

Floor and Decor Refund Process

Your refund will be processed in the original form of the payment from your original purchase. It may take 36 hours to process the refund after they received the product. Returns over $500 where the original payment was cash or check, will be processed as a mail refund check.

If you return an item after 90 days of the purchase, then you are not able to receive a refund. You will get store credit.


Company NameFloor and Decor
Return Time Limit90 Days
Receipt RequiredNo
Return LabelNo
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online Return / ExchangeYou can return or exchange your online order at any Floor and decor’s retail store or even online
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ You required a valid photo ID, if you don’t have a valid receipt.

➨ Sale items are non-exchangeable.

➨ Custom products can only be exchanged if damaged through shipping or store pickup.

➨ Shipping charges are non-refundable.

➨ You can get the refund in an original form of payment.
ExceptionsGift cards
Start Your Return

Related: Lowe’s Return Policy


Floor and decor’s return policy is very simple for their customers who have undamaged and unused products. We hope that the given information will make your return, refund, and exchange easy.

Furthermore, If you have any questions please feel free to ask in the comment section, and share what’s your view on the Floor and decor return procedure.

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