Lowe’s Return Policy

Low’s is an American second largest hardware chain company not only in Unites States but also in the world. If you have any query regarding Lowe’s return policy and want to return goods, you are at right place because you will get to know about each and every terms of the company.

Lowe’ s Return Policy

I am going to tell you about all the stuff, for instance, how may day’s Lowe’s will take to get refund, ways to return products, ways to get refund money and many more.

In general, you can return your Most of products within 90 days after you bought but items should be in original condition or not damaged.

How many ways to return products?

there are mainly two ways to return products

  1. Return at any of the Lowe’s store
  2. Online Return using Return slip

Return at the Store:

All in all if you want to return or exchange product due to any valid reasons, then you can directly visit the store along with valid original receipt where you bought it from. Somehow you lost it, don’t be panic; take one of the original picture ID where you are belong to, for instance driving license, military ID or state ID card etc. Authorised person of the store might enter your phone number for verification purpose. If system gives green signal then store owner will take your item for return.

What should I do if I Lost My Receipt?

As I mentioned above, if you lost your original receipt then you must have to bring one of the other original picture ID such as, driving license, military ID or state ID card etc.

Return Online using Return Slip:

Another option apart from return at store is to return online product by creating merchandise return slip. Please follow below simple step to complete it.

i) Take an item that you purchased from Lowes.com and want to return, put the item into the box that box, you got while you purchased.

ii) Prepaid merchandise return slip would be given during purchasing items. Pack all the items that you got earlier for example, user guide, manual and any other accessories.

iii) You have to stick enclosed shipping label outside of the package.

iv) Get the package to your nearest local parcel carrier, or at any carrier location (store, terminal or drop box).

Note: During the buying an item, if you have pays some shipping charge then it won’t be considered as refundable.

Please keep in mind that APO/FPO ship-to addresses aren’t eligible for no-charge pickup.

What if I got defective/incorrect Item?

If you ever found damaged peace or in case you receives wrong item, you can contact toll free customer care number 1-800-445-6937. For smooth processing you have to have call within 3(three) days of receiving goods.

Ways to get refund money and time to receive it:

Money can be released in the form of cash, in bank account, exchanged for another product or refunded via in-store credit. The customer will get refund in the original payment method. In addition, sometimes user will get refund in sort of gift card as a store credit.

Time of getting money back is depend on your original payment method, ranging from 5(five) to 7(seven) working days. In worst case, it may take upto maximum 15(fifteen) days to get back your cash.

Policy Exceptions:

Some items should be returned within 30 days instead of 90 days. Additionally, items must have in new condition with original receipt.

These below products have 30 days validity

Electronics items such as TV, refrigerators, dryers, washers, hoods, ranges, dishwashers, some microwaves, etc.

Outdoor Power Equipment: Mowers, chainsaws, generators, pressure washers, trimmers, blowers, etc. and also should be in original, unopened, undamaged, factory-sealed packaging.

Liquid Paint

Highway Trailers

Non-Returnable Items

Masks: Due to Covid 19 Any kind of safety masks or facial coverings are no longer accepted for return or exchange.

Lithium Batteries: Any flammable liquids, gases or other hazardous materials can’t be returned through the mail for safety reason. You must have to return such items to your local Lowe’s store.

Special Orders

Special Order-configured products may be subject to a 20% restocking fee if returned.

Winter Holiday Items

If you want to return some sort of winter goods, returns must be initiated on or before December 26 of the same holiday season.


Users must have receipt in order to replace or refund of any tree, shrub or perennial purchased at Lowe’s within a one year of purchase date. All other policy remain same as under 90 days return policy.

Gift Cards

If you have Lowe’s Gift Card and accidentally lost it? Don’t be upset. Just show original receipt and your remaining balance will be replaced by another one. Any third-party gift cards such as, Master Card or Visa card can’t be refunded or returned.

Way to check status of Lowe’s Refund Request:

If you want to know the status of your refund’s status, call on Lowe’s toll free number 1-800-445-6937 any time. If purchase was done by online or using Lowe’s card then you may be able to see refund info on user’s Lowe’s account.

In the case of local store purchase, you have to give your mobile number or account ID to be able to get details. Nevertheless, mobile application user can get refund status there.

We hope you got your answer and if you don’t understand any instructions written in the Lowe’s return policy then you can follow this guide.

Furthermore if you have any queries regarding Lowe’s Purchased Return or Exchange? You can write in your view in comment section to us and we will make it easy for you.


No comments yet. Why don’t you start the discussion?

Leave a Reply

Your email address will not be published. Required fields are marked *