Walgreens Return + Refund and Exchange Policy [Complete Guide]

Walgreen Company is an American’s second largest pharmacy store in the United States. It provides you health and wellness products, health information, groceries, food and nutrition, skincare, toys and many more. If you have any query regarding return and refund policy of Walgreen, you are at the right place to know about all the stuffs of walgreens.

Walgreens Return Policy

If you bought something from Walgreens and not satisfied with it, you may be able to return most of the items within 30 days from purchased date. Furthermore, you don’t

have to pay even a single penny for shipping charge.

Method to Return Items

There are two methods to return your purchased item.

1) In-store return

2) Online Return / Return by Mail to Return Center

In Store Return Policy

In order to return stuffs or get exchange, you can visit any of nearest Walgreen store within 30 days. If you want to get full return or exchange rate you must have original receipt or else items will be returned at the lowest advertised price and refunds will be issued as store credit to a W card.

Online Return or Return by Mail

It could be done easily using original packaging and original receipt. You have to follow some simple steps return all the sort of purchased items.

  1. Log in to the walgreens.com official website.
  2. Go to the order section and select the one you want to return.

Some questions will be asked, give answer according to your product.

  1. After that process, you will receive one shipping labels; print it and stick on the package of product that you want to return.
  2. You can either mail it to a nearby store or where you purchased it from. You may also be assigned with a collecting person who will take the parcel from your doorstep. It will depend upon your area.

Keep in mind that submissions without an order number will not be accepted.

Walgreens Refund Policy

If your case fulfill Walgreen Return Policy conditions then store will accept your product and you will be given options for refund on your card or in cash. In case you walked to the store on your own and want to return the product you may get in cash. Additionally, in another scenario you could get in the bank or credit card. Time duration of getting funds back is varies according to your bank, it may take up-to 7 days to maximum 30 days.

Walgreen Exchange Policy

You can exchange items under certain circumstances such as, defective piece, not productive etc. Rules remain same as return policy and you will get another one without paying any extra charge.

Is it possible to returns without receipt?

yes, you can. if you don’t have original receipt then you must have to show photo ID to Walgreens. After that you only be able to return the products. But major drawback of missing original receipt is that you would get refund in the form of gift card.

If you have any query regarding Walgreens return policy, you can contact Walgreens on their toll-free number at 1–800–925–4733.

Products Are Non-Returnable

There are some products that are not returnable once you bought it from walgreens. For instance,

Birch-box BYOB (Build Your Own Box),

Prescription medicines,

Sexual wellness, and

Seasonal Products. 


According to law, you can not return prescription products for reuse or resale. If you feel they have made a mistake into prescription, you can call them on toll free number at 1-877-250-5823.

Contact Lenses :

You can return contact lenses only if,

  1. You got wrong lenses
  2. Lenses are damaged or defective
  3. You ordered an incorrect prescription.

package should be unopened, unexpired and undamaged in original package.

For other items that are sold at contact lens center, you can carry them along with original receipt and package to any branch of Walgreens within a one month.Taxes will be refunded at the local rate.

Walgreens Photo Return & Refund Policy

If you are not quite happy with any of Walgreens’ digital print or photo then you can return it with a full replacement or a full refund.

In case of local store, visit the store on your own and will get full refund immediately without any hustle. And in mail order you can contact via mail [email protected] or call at toll-free number 1-866-264-2910.

We hope that you are satisfied with Walgreens product if not, or else the product is damaged or wrong then you can easily return that product within 30 days as per policy.

Still confused? Don’t worry, write down your problem or query  in the comment section and we will get back to you!