T-Mobile Return Policy [Easy Return – Refund & Exchange]

T-mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company. T Mobile has such a big collection of cellular phones, tablets, PCs, wireless PDAs, and other mobile accessories.

You can return or exchange your T-mobile’s purchased product effortlessly. You just need to read the T-mobile return policy, here we explain how to do it. We will gladly assist you with your returns.

T Mobile Return Policy

t mobile

If you are not happy with your T-mobile purchase or it does not perform as you expect, you can return your purchased device or accessory within 14 days of the purchase or lease date of the original device. You must include the original receipt in its package with all contents.

Make sure that your return items must be undamaged and in good working conditions, with no material alterations to the phone, device’s hardware and software.

T-Mobile Return Regarding Online Purchases

You can return your device or accessory within 14 calendar days from the shipping day. But make sure that your return must with all original contents, in its original package and the device must be undamaged and in good working condition.

You can also cancel your new service activation, contact T-mobile at 1-844-943-4447 to cancel your new service activation.

Can I Return a Phone Case To T-Mobile?

Yes, you can try their phone cases or other accessories for 14 days. You can return your purchased phone case within 14 days of the purchase with the original receipt. T-mobile will be refunded your amount with applicable taxes and surcharges.

You may be required to pay a restocking fee.

T-Mobile Restocking Fees

When returning or exchanging a purchased item, you may be required to pay a restocking fee based on the full retail price (FRP) of the product.

  • $70 for a device with an FRP of $600 or more
  • $40 for a device with an FRP between $300-$599
  • $20 for a device with an FRP of less than $300

Can I Exchange My Phone at T-Mobile?

T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. You have to pay a restocking fee for your exchange based on the full retail price of the product.

Bring proof of the purchase such as a confirmation emailed or printed receipt, if you exchange a product in any T-mobile store.

Does T-Mobile Provide Refund?

The requirement for a refund and the time frame you can expect will vary based on the refund method.

Checking or Saving accounts:

  • A refund will be deposited within 3 business days from the approval date
  • Only account holders can request a refund
  • Accounts used for the first time will have the payment held for 14 business days before approval

Credit or Debit card:

  • The refund can only be credited to the original card
  • The refund will be credited within 3 business days from the approval date

Prepaid card:

  • A refund can only be mailed to the account holder
  • Your refund will be arriving by USPS ground mail within 10 business days from the approval date

QUICK VIEW

Company Name T-Mobile
Return Time Limit 14 Days
Receipt Required Yes
Return Label Yes
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return or exchange your online order at any T-Mobile store location or online
Original Packaging Required Yes
Probability of Success Return Medium
Conditions
  • Required Original package, receipt, and all contents
  • Return product must be undamaged and in good working condition
  • Applicable taxes and surcharges are refundable
  • Shipping charges are non-refundable
  • The refund will be issued in the original form of the payment
Exceptions Gift cards
Start Your Return

Conclusion

We provide here some relevant information about the T-Mobile return policy, you can also read the T-Mobile exchange and refund policy. We hope with our information, you can reach T-mobile and get the refund that you deserve.

If you have any suggestions or further questions, feel free to ask in the comments. And don’t forget to share your experience with the T-mobile returns.

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