Singer Return Policy [Exchange and Refund]

The Singer Corporation is a consumer sewing machine company based in the United States. Singer’s design was the first practical sewing machine for everyday use in the home. The Singer is now a subsidiary of SVP, a company that manufactures machines in Vietnam and China. Sewing machines, overlockers, embroidery machines, and Ex-display machines are all manufactured by the company.

If you are dissatisfied with any Singer product and wish to return it, please contact us. Don’t worry, you’ll be able to return the item easily. Return Policy from Singer can help you return your items. Please read the information provided below if you require further information regarding the return or exchange policy.

Singer Return Policy

Any products that are no longer wanted must be returned for a refund or exchange within 30 days of delivery. When returning a purchased item, you must include the original purchase receipt. The following terms and conditions apply.

The item must be in its original packing and condition, which means it must be brand new, undamaged, unused, and resalable. Any free gifts or promotional materials must be returned as well.

Singer 30 days Trial Policy

Are you new to sewing? Singer offers a 30-day home trial, allowing you to set up and test your machine in your own house. Within 30 days of delivery, you can exchange it for a different model.

30 day home trial terms and conditions:

  • Machines up to the worth of £700 can be trialed for up to 30 days after delivery if purchased at a Singer Outlet.
  • If you decide to exchange it for a different model within 30 days of receiving it, please contact Singer.
  • The machine must be returned in new condition, with all original packaging and accessories.
  • This is a one-way exchange method. Our regular returns policy applies, and you must arrange for a return within 14 days after delivery to receive a refund.
  • The item you’re swapping for must be of equal or greater worth than the one you’re exchanging for. There will be no partial refunds. If you upgrade to a different model, you must pay the price difference (if any) before the replacement item is dispatched.
  • Please note that unless otherwise agreed upon with your sales agent at the time of order, this policy only applies to new equipment.
  • If a machine is returned without the original packaging and accessories, it will be refused, and the client will be responsible for the whole cost of the machine, as well as the full cost of the exchanged unit, as well as any repair work and replacement parts that are required.

Singer Return Process

You can return any item within 30 days of the purchase. Items must have been purchased from Singer.com and they must be returned in the original packaging.

  • First of all complete your return request
  • The customer service staff will send you an email verifying your return permission. You will also get an email with a UPS shipping label attached. Because this is an automatic email from a UPS account, please check your spam and garbage folders. This return label is only good for 7 days.
  • Print the label, stick it on the package, then deliver it to a UPS drop-off station. Return permission is only valid for 30 days from the date of purchase. To be returned within the 30-day return period, the item must be post-dated.
  • It may take a few weeks for them to process your return from the moment they receive it. Your refund will be sent in the same manner of payment as the original transaction, except for any shipping fees.

About Singer Exchange Policy

Within 30 days after delivery, any things that are no longer wanted must be returned for an exchange. If you have discarded the box or polystyrene, you might be able to get replacement original packing (at a cost).

There are certain situations where only partial refunds are granted or returns are refused.

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Singer Refund Policy

They will send you an email once your return has been received and inspected to advise you that they have received your returned item. They will also let you know whether your refund has been approved or denied.

If you are approved, your refund will be handled within 10 working days, and a credit will automatically be credited to your credit card or original mode of payment. If any free gifts are received and a machine order is cancelled later, the value of the gift goods will be deducted from any refunds until the products are returned.

Singer Cancellation Policy

If you want to cancel an item prior to delivery, they will try their best to honour your request; nevertheless, it may not be possible to stop delivery once an item has been ordered, particularly during peak periods such as sales or periods of high demand.

If the item is delivered, it must be returned in accordance with this policy in order for your order to be cancelled. If any free gifts are received and a machine order is cancelled later, the value of the gift goods will be deducted from any refunds until the products are returned.

Singer Holiday Return Policy

Christmas Orders from September 20, 2021, to December 22, 2021 – If your machine was purchased as a Christmas present and will not be utilized before December 25, 2021.

It is possible to exchange the machine until January 25, 2022. When checking out, please specify that the machine is a Christmas present so that it can be reflected on your purchase.

NameSINGER Sewing Company
Return Time Limit30 days
Receipt RequiredYes
Return LabelYes
Restocking FeeYes 10%
Refund / ExchangeCustomer’s preference
Online PurchaseYou can return and exchange at any Singer store and online.
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨ Original receipt and packaging

➨ Singer offers 30 days trial policy

➨ They charge a 10% restocking fee after 30 days

➨ Shipping charges are non-refundable.

➨ The refund will be credited back to your initial payment method.

ExceptionsGift cards, Software products, Used items

To sum up

According to our investigation, this article covers all relevant information about Singer’s return policy. We also go over Singer’s return and exchange procedures in detail. We hope it makes the return process as simple as possible for you.

You are welcome to use the comment box to ask any questions you may have about Singer or to provide feedback

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