Shopko Return Policy [Easy Return – Refund & Exchange]

Shopko Return Policy [Easy Return – Refund & Exchange]

Shopko was a chain of department stores based in Green Bay. Shopko’s all locations closed on June 23, 2019, excluding Shopko optical locations. The company has a huge range of designer brand frames, sunglasses, eyeglasses, lenses, and contact lenses.

Shopko Return Policy [Full Information]

Shopko Optical offers a 100% satisfaction guarantee. You have a 90 days return window to return the product. If you want to return your purchased item, you must have to return it within 90 days of the purchase with the original receipt and accessories including the original packaging.

If you received the wrong item when you ordering online, you have to make a request for a replacement.

Electronics Returns:

The company will accept returns within 30 days from the purchase date on electronics items, including TVs, digital cameras, camcorders, and GPS units.

Computers Returns:

You can return your purchased computer within 15 days of the purchase.

Can You Return Without a Receipt?

No, Shopko does not accept any return without a receipt. If you do not have an original receipt for an online purchase, you can reprint your receipt from the “Order History” link online.

Besides if you don’t have a purchase receipt for which you purchased from the retail stores. their employees will assist you in one of their retail stores by finding your credit card, debit card or check purchase using their receipt look-up system.

Can you Return An Online Bought Item To Store?

Yes, you can return your online purchase through mail or to any nearest Shopko retail store. Just bring your online purchased item to the retail store with the original receipt and the original packaging, and approach any store employee. They will guide you.

Items that you purchased from the Shopko retail store, will only be returned to a Shopko retail store. Items purchased from the Shopko Express Rx can only be returned to a Shopko Express Rx.

Shopko Non-Refundable Items

There are some products that are non-refundable at Shopko.

  1. Gift cards and e-gift cards
  2. Prescription drugs
  3. Opened Digital E-readers
  4. Cellular phones and phone cards
  5. Opened iPods
  6. Opened computer software, video games, music, and movies
  7. Alcoholic beverages

Does Shopko Exchange The Items?

No, Shopko does not offer any exchange policy. But if you receive the wrong product when you ordering online, you can return it for a replacement.

If you received the wrong product due to a Shopko error, the amount of the product will be refunded to the original form of the payment including shipping charges.

If you want to exchange your purchase item, you can return it within 90 days of the purchase for a full refund. And then place a new order.

Shopko Refund Policy

If you return your purchase product within 90 days, you will receive your full purchase price in the original form of the payment within 3 weeks.

If you return an item that your purchase by gift card, you will receive credit on Shopko gift card.

How Can You Contact Shopko Optical Customer Service?

In case you have any queries about Shopko Return and exchange you can contact via;

Phone: 1-800-869-5819


Company Name Shopko
Return Time Limit 90 days, 30 days electronics, 15 days computers
Receipt Required Yes
Return Label None
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return an online purchase in retail stores or online
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨Original packaging, original receipt, accessories

➨In-store purchases will only be returned to the retail stores

➨Shipping charges are non-refundable

➨The refund will be issued in the original form of the payment

Exceptions Gift cards, e-gift cards, opened video games, iPods, digital e-readers, alcoholic beverages
Start Your Return


Shopko return policy is piece of cake to understand. You can return most items within 90 days with the original receipt and the original packaging. There is 30 days return window for electronics items and 14 days for computers.

If you lost your receipt you can reprint it through your online Shopko account. You can also read about the Shopko exchange and refund policy.

If you feel that we missed any important topic, feel free to know us. Furthermore, if you have any questions about the return policy, you can ask in the comment section. And don’t forget to give your valuable feedback.

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