Do you feel unhappy with the product? Bought the wrong item or any reason and you want to return your product? We share some relevant information.
You need to read Shein’s return policy here and you will get your answers.
Shein is a Chinese online fashion retailer. The company is popular for its cheap-priced women’s clothing, shoes, bags, men’s apparel, children’s clothes, and much more which is made in china.
Shein Return Policy 🛍️
Shein’s return policy offers 35 days to return to their customers. If your purchase item does not perform as you expected you can return it within 35 days from the delivery day.
You required the original receipt for return.
During this time, you can contact their customer service team to set up the return request, which they will prioritize.
You have to follow some simple steps to return your order.
- Log into your Shein Account
- Go to My Order and find your order, click on the Return Item button.
- Select the item you would like to return, indicate the reason, and click submit button.
- 📦 Pack your return item carefully and wait for the delivery man to pick up the parcel from your location.
Can You Return Swimwear? 🩱
No, you can not return or exchange the swimwear which you purchase from Shein.
The mentioned items can not be returned or exchanged at Shein: swimwear, underwear, bodysuit, party supplies, pet supplies, DIY supplies, beauty products, and jewelry.
Can You Return a Product Without a Receipt? 🧾
If can not find your receipt, don’t worry. You can return your goods without a receipt. Shein is an online-only store, there is no need to provide the receipt.
You just need to log in to your Shein account and start your return. No receipt is required.
Shein Exchange Policy 🔄
You can exchange one item for another one within 35 days of the delivery date.
Your item must be in the original packaging with the original receipt and all tags.
Shein does not accept returns on any item that is worn, used, damaged, or washed.
How Long Does it Take for Shein to Give a Refund? 💸 📅
The refund can be processed within 7 days after they receive your return package.
It will take an additional 3-5 days to process due to the current covid situation.
The refund will be initiated in the original payment method or will be issued to your Shein wallet.
A refund will be issued within 48 hours if you choose Shein wallet.
FAQs ❓
If you wash an item and then decide you don’t like it for any reason, you may still be able to get a refund from SHEIN. Just contact their customer service team and explain why you don’t like the item. If the reason is due to damage from the wash, you may be eligible for a refund.
When you place an order, the return of the first item(s) is free. For any additional items you need to return from that order, you’ll have to pay a fee of $7.99. Alternatively, if you would prefer to use your shipping method, you can do so at your own cost. SHEIN is here to make returns easier for you!
No, you cannot wear items and still return them. While you can try them on, any items worn outside of your home cannot be returned. This includes wearing them to dinner, work, or any other public outing.
QUICK VIEW
| Company Name | Shein.com |
| Return Time Limit | 35 days |
| Receipt Required | No |
| Return Label | No |
| Restocking Fee | No |
| Refund / Exchange | Customer choice |
| Online Purchase | Shein Only online stores, so you can only online return and exchange. |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Original packaging and tags. ➨ You have to return an item within 35 days of purchase. ➨ Only online return and exchange. ➨ Shipping charges are non-refundable ➨ The refund will be credited back in an original form of payment or in Shein’s wallet. |
| Exceptions | Gift cards, Personalized, Custom-Made and Special-Order Items |
Conclusion
We highlight important information about the Shein return policy. According to our research, we try to clear all the relevant topics. We hope it will be helpful when you return to Shein.
We welcome your feedback. If you have any suggestions please tell us in the comment section. You also ask questions and we will solve your query as soon as possible.
How do I exchange my shoes to a bigger number. Please if any one can help. Much appreciate
Unfortunately, it is not possible to exchange shoes to a bigger size through Shein. You can return your shoes and purchase a pair of the bigger size.
You can contact Shein’s customer service for assistance. They should be able to provide you with step-by-step instructions on how to exchange your shoes or help you with any other issues you may be experiencing. I hope this information helps, and good luck with your exchange!
I ordered dresses, a bag and a selection of hats and was told ALL were non-returnable due to their returns policy
It was within their 45 day returns and doesn’t come under any of the above categories. Yet still SHEIN refused to allow me to return the items
I won’t be ordering or recommending SHEIN
Awful customer service.
What about distance selling regulations and consumer rights?
I have 2 pairs of bell bottoms to long also shirt to small
How do i apply for a refund, my stepson never received his package in february it was due to arrive i think in march. The payment for his order was taken out of my account on february seventeen. Debit Card Purchase of 66 dollars and nineteen cents. We never got the package i believe it was stolen.last four numbers of my credit card is xxxxxxxxxxx9343. Thank You marva soumare
I’m really sorry to hear that. Please contact us as soon as possible at https://us.shein.com/contact-us.html
I don’t want a refund I want to exchange the size of the shoes to a bigger size.. What should I do?
I go to the return policy to return but it does not go thru. i cannot get into my account for days that i am trying to return. i am not good in computers. all i am asking is the label to return and i will do it manually but still this is hard for you to give. is there any other option to fallow? why is it so hard to give me the label/ address to return as simple as that.I like your products but if i cannot return things i have to stop buying from your company.
I couldn’t use the free return as I didn’t have a printer I went to the post office and paid the postage and posted it to you as it didn’t look like the picture on the model but I haven’t heard and can not contact you either I was very happy to shop when I started until we came to refund no email or customer service to contact