Pottery Barn Return and Exchange Policy

Pottery Barn
Return Time Window 30 days
Who Pays For Shipping? Customer
Fees Not for non-furniture items
Refund Options Cash & Check Refunds
Merchandise Credit
Receipt Required Yes
Original Package Required Yes
Pottery Barn Return and Exchange Policy

Pottery Barn is an American home furnishing store chain and e-commerce company with retail stores in the United States, Canada, Australia, and Mexico. Pottery Barn offers a huge collection of home decor, sofas, and sectional collections, living room furniture, bedding, and outdoor furniture.

Sometimes we are not comfortable with our purchase or we changed our mind after the purchase, and want to return it. So here we explain what to do.

We provide some relevant information about Pottery Barn’s returns, exchanges, and refunds. You just need to read Pottery Barn’s return policy and clear your all queries.

What is Pottery Barn Return Policy?

According to Pottery Barn’s return policy, you can return your purchased product within 30 days of the purchase with the original receipt or 7 days for quick ship upholstery items for a refund of the product value. The items without an original receipt or gift receipts are not eligible for returns.

Extended holiday gift returns: if you made your purchase between October 15 through December 26 it can be returned until January 31.

How Can I Return a Product?

You can return most of the products either to a Pottery Barn’s store or online.

In-Store Return:

You can return your most non-furniture product to any Pottery Barn store. You just need to bring the item to the nearest Pottery store with your original receipt or gift receipt and approach a salesperson, they will guide you for the further return process.

Online Return:

If you are not comfortable with the in-store return, you can choose an online return. You can make your online return through the Pottery Barn return page and fill in some pieces of information. Once you finish this process, you will receive a UPS shipping label. Attach that UPS label to the package and take it to the UPS drop-off location.

Pottery Barn Exchange Policy

The official website of Pottery Barn does not mention the exchange policy. If you want to exchange your purchased product you may take it to the nearest Pottery Barn store and enquire whether it can be exchanged or not.

You can also get information about the exchange by calling Pottery Barn customer service at 1.888.779.5176 or mail at customerservice@potterybarn.com

Pottery Barn Refund Policy

If you have an original receipt, then you are eligible for a refund. The refund will be issued in the original form of the payment. But if you return an item with a gift receipt, you will get an amount on the gift receipt in the form of store credit.

Pottery Barn issued a check to you for all cash and check refunds over $100. You will get this in your mail within 14 business days.

Items That Can Not Be Returned Or Exchanged

There are some items that are non-eligible for returns or exchange

  • Items without a receipt or gift receipt
  • Mattresses
  • Monogrammed items
  • Gift cards
  • Final sale items
  • Custom rugs and furniture
  • Items damaged through normal wear and tear


Company NamePottery Barn
Return Time Limit30 Days
Receipt RequiredYes
Return LabelUPS shipping label
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online Return / ExchangeYou can return or exchange your online order at any Pottery barn store location or online
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➜ Original packaging.

➜ Without a receipt or gift receipt, you are not eligible for a return.

➜ Final sale items are non-exchangeable or can’t be returned.

➜ They will issue a check in cash and a check refund over $100.

➜ Shipping charges are non-refundable.

➜ The refund will be issued in an original form of payment(Card, Paypal, Apple pay, etc.)
ExceptionsGift cards, mattresses, final sale items, custom rugs, and custom furniture


Here we explain Pottery Barn’s return policy in simple words. We have also provided information about Pottery Barn’s exchange and refund policy here. We hope that we solved your queries and it will help in your Pottery Barn return process.

If we missed any relevant points or you have any further questions, please let us know in the comments. And share your experience with the Pottery Barn.

You can also read similar store return guides such as Brooklinen, Amazon, IKEA, HomeGoods, Wayfair, and much more.

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