Petco Return Policy – No Receipt Exchange and Refund

Petco Return Policy – No Receipt Exchange and Refund

If you change your mind about an item and want to return it? Have you received the wrong item? Is the product not what you expected? All of your questions can be answered if you read the Petco return policy. Below, we’ll explain what to do and how to do it.

Formerly Petco Animal Supplies, Inc., is a pet retailer based in San Diego and San Antonio, California. sells pet food, accessories, and services, as well as live small animals in some cases. Petco operates almost 1,500 locations in the United States, Mexico, and Puerto Rico.

Petco Return Policy on [no receipt, open food, dog toy, animal]

Petco’s return policy is straight and straightforward. if you are dissatisfied with your purchase, you have 60 days to return the items. However live aquatics must be returned within 30 days of the initial shipping.

You can return products with or without a purchase receipt.

What Is Petco’s Food Return Policy?

You can return any food product to Petco within 30 days of the purchase but, returning food items to a Petco store or an Unleashed Petco store is not possible.

If you wish to return a food item, you must send it to the distribution center of (address below) and include the original packaging slip. Returns
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

Petco will refund your purchase even if the product is open. Please bring your receipt with you. They can look it up for you using your PALS account if you can’t find it.

Can You Return Medicine Products To Petco?

The medicine or pharmacy items will not be accepted in the Petco shop or via mail.

You can contact Customer Service at 1-877-738-6742 if you have any questions about your order.

Petco Return Policy Rules

There are some guidelines for returning the merchandise you purchased.

  1. You have 60 days from the date of purchase to return the product.
  2. Before returning products to the company, take a picture of the wrapped item and send it to them.
  3. The original cartoons must be in good condition in order to be resold, or they must not be opened at all.
  4. With the packing slip, a printed copy of Cali Bamboo’s Return Authorization form must be included.
  5. Please package the product with care.
  6. The customer will be charged a 25% restocking fee.

Non-Refundable Petco Products

You will not be able to return any live marine animal even if you want to.

Grooming supplies and dog training equipment, on the other hand, are non-refundable.

Furthermore, once acquired, saltwater fish, live fish, and invertebrates are not suitable in the aquatic section.

The store will not take personalized items, prescription food, or pharmacy supplies.

Petco Return Process

There are two simple methods to return a Petco purchase.

In-Store Return

You have 60 days from the date of shipment to return the purchased item to a Petco store or Unleash by Petco. The Petco store is open to the public.

Carry the following items with you to return the order in-store:

  • Store Return Receipt: You can have a paper receipt or have it on your smartphone when you’re requested to fill out the information at the register.

What is the location of the return receipt?

In your account’s Order History, there is a link to print or view your Store Return Receipt.

  • To retrieve your receipt, select “View Details” next to the related order details once you’ve seen your order.
  • The My Orders area of the Petco App will provide you with information.
  • Purchase Confirmation Email– print the receipt at home or have it ready on your smartphone when you get to the register.

By Mail/Online

The Petco Return Policy makes it simple to return merchandise via shipping.

  • Shipping costs are non-refundable if you return the items by mail.
  • You can also return a product purchased from to a Petco warehouse/fulfillment center within 60 days. When Petco receives the merchandise, it will begin the refund procedure.
  • After 60 days, the account owner will receive an email with a gift card (merchandise credit) for returns made to warehouse/fulfillment facilities.
  • Please note the following address if you wish to return the products by mail:
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

Petco Sea Animal Return Policy

If by chance, you lose an animal that you ordered, Petco’s return policy is as follows:

  • If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at within 7 days of delivery you have to contact Customer Service at 1-877-738-6742.
  • And make sure if you did not make contact within 7 days, then you are not able to get your refund.
  • As proof, you must email the photo to the Service team.
  • If you mail a specimen to a Petco shop, they will not accept it.
  • Customer Service, not the Petco shop, will deliver live water fish, saltwater fish, and invertebrates.
  • When calling Customer Service, please have your order number handy.

Petco Covid-19 response

Taking care of animals is also important. Petco has taken all essential precautions to ensure the safety of the community and the animals.

As a result, they have temporarily shuttered their stores and are working on significant cleaning in the meantime.

They will reopen when things are less challenging and the affects of the Corona virus have faded.

About Petco Exchange Policy

Returns made after 60 days or if you lose your receipt will only receive in-store credit for the indicated store price; You will not be repaid, but you will be able to exchange the product instead.

You will receive credit for the amount paid as mentioned on your Store Return Receipt if you exchange for a different product.

Petco Refund Process

Once the returned item is received, the refund process will begin. If you ordered and shipped the item online, the refund will be processed the same way.

If you buy something online using PayPal and then return it to any Petco store to get a refund on your credit card. Items can be exchanged or returned with a receipt. You can return it within 30 days of purchase for a full refund with proof of purchase.


1. Can you return something to Petco without a receipt?

Yes, you can return it within 30 days.

2. Does Petco accept opened food?

No, once a food product is opened, it cannot be returned.


Company Name Petco
Return Time Limit 60 Days
Receipt Required Not always
Return Label None
Restocking Fee Yes
Refund / Exchange Customer’s preference
Online Purchase You can return and exchange online and at any Petco store
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨ Original packaging and receipt

➨ If you misplaced your receipt you need to bring your valid photo ID

➨ A 25% re-stocking fee is applied

➨ Shipping charges are non-refundable

➨ Your refund will be processed in the same way

Exceptions Tools for grooming, dog collars, and leashes, filter or pumps; electronics, pet medication or vitamins
Start Your Return


This page explains the Petco Return and Exchange Policy, and by doing so, you may get a notion of how simple it is to return a purchase to Petco. Most things can be returned within 60 days of purchase, while live pets can be returned within 30 days.

We hope this has answered all of your questions about Petco’s return policy. Please share your thoughts in the comment box below.

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