Party City Return Policy [Easy Refund & Exchange]

Party City Return Policy  [Easy Refund & Exchange]

Party City is an American retail chain of party stores. Which sells birthday party supplies, party decorations, balloons, party supplies, Halloween costumes, and much more online or in their 900+ Party City store locations.

If you are not satisfied with the purchase and want to return it? The product does not perform as you expected or bought the wrong product? All these queries can be solved, you just need to read Party City’s return policy. Here we explain in detail.

Party City Easy Return Process

Party City’s return policy offers a 30 days return window to their customers. If you are not happy with the purchased product, you can return it within 30 days of the purchase. You will require the original purchase receipt or the order confirmation email to return an item to Party City.

You have to make sure that the product that you wish to return must be in its original box, unworn, unopened, or must not be damaged.

To exchange a product, simply bring it to any Party City store in Canada within 90 days after the date of purchase with your original receipt and issued …

Can You Return An Item Bought Online To The Store?

Why not, you can return your purchased product to a Party City store, whether you purchase online or from a store. You just need to do in bring your purchased item to any nearest Party City retail store, with the original receipt or the order confirmation email.

You can approach any employee at the store and they will assist you to process your return.

How To Return An Party City Item Via Mail?

If you want to return a product by mail, you must include your order confirmation email in your return package. The order confirmation email includes your order number and barcode.

If you are not able to find an order confirmation email, then you can write your order number on paper and include it in your return package.

The shipping and handling charges and taxes that you pay to mail are non-refundable.

Can You Get A Refund Without A Receipt?

Yes, Party City accepts a return without a receipt. But when you return your purchased item without a receipt, you will get the lowest selling price from the past 90 days.

Kindly Note: Party City does not refund shipping and handling charges.

Party City Halloween Return Policy

The Party City has a different policy for Halloween products. You can return or exchange only unopened products with the original receipt within 30 days of the purchase.

You can not return Halloween costumes, Halloween decorations, and Halloween accessories after October 24. Only exchanges will be accepted after October 24 with the original receipt.

What Is An Exchange Policy of Party City?

Does Party City do exchanges? Yes, you can exchange your product within 30 days of the purchase with the initial receipt. You can contact customer care or take it to any Party City store and approach their store employee for the exchange process.

The item that you wish to exchange should be in its original packaging, must be in resalable condition, and unworn.

Party City Refund Policy

After receiving your return package and reviewing your returned product, they will process your refund immediately. The refund will be credited via the original form of the payment and it will take 2-5 business days.

Shipping and handling charges and the taxes you pay while returning your purchased product are non-refundable.


Company NameParty City
Return Time Limit30 Days
Receipt RequiredYes
Return LabelNone
Restocking FeeYes
Refund / ExchangeCustomer’s choice
Online Return / ExchangeYou can return or exchange your purchased product online or at any store location
Original Packaging RequiredYes
Probability of Success ReturnMedium
Conditions➨Original packaging, and receipt

➨Item must not be damaged, worn, or opened.

➨If you don’t have a receipt, then you will get the lowest selling price of the 90 days as a refund.

➨Only exchanges will be accepted after October 24 for Halloween products.

➨The refund will be issued in an original form of payment.

➨Shipping and handling charges and taxes are non-refundable.
Exceptions➨ Gift cards.

➨ Partial Party Kits – Party Kit components may not be returned individually.

➨ Helium tanks.Custom & personalized items (the US only).Blade & Timber Birthday Kits.
Start Your Return

Party City Return FAQs

Can I return a Halloween costume to party city?

No, because Party City does not accept returns on custom and personalized items. All custom and personalized items are final sale and cannot be returned.

Can I return the cake & bakery items to party city?

No refunds or returns are accepted on perishable food items such as cakes and bakery products. All purchases of these items are final.


According to our research, this article provides you with all the relevant information about Party City’s return policy. We also give information about Party City’s exchange and refund policy. We hope it will help you to make your return process easy.

You may feel free to ask any question about Party City, and you can also give your feedback in the comment section.

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