Next Return and Exchange Policy + Refund Guide

Next Return and Exchange Policy + Refund Guide

Returning items to Next is a straightforward process that can save you time and hassle. With Next’s convenient return policy, it’s easy to return items that don’t meet your expectations or just don’t quite fit.

Whether you order online, in-store, or over the phone, Next has a quick, easy, and free returns process.

Next has a long and storied history of being a British multinational brand, starting as a small startup in the early 2000s and scaling quickly. With 700 stores in different countries, Next made several changes to its return policy over the years.

Initially, Next allow customers to return items within 28 days of receiving them for a full refund. If you return a lot of items over a particular period or if the items were faulty, you may incur a fee of £2.50.

What’s The Next Return Policy?

Next customer-friendly returns allow customers to find a return policy that suits their needs.

Next gives customers a 14+14 days return period for new or unopened items and offers a return policy for defective items in the original packaging.

You won’t be able to cancel orders that are in production once you receive an email confirmation.

At Next, offer a wide selection of jewelry items, grooming supplies, and cosmeceutical items. However, only defective items with security seals are eligible for returns.

Unfortunately, no refunds or exchanges can be provided for custom-made items. And no merchandise can be returned to Next through our Fabled or airport outlets.

You will be given a credit for the value of the returned items on refund cards. Where purchasing items is concerned, except for the following, you may return any item.

The reimbursement cards are only usable as whole or partial payments for the purchased item.

Refunds or exchanges will not be given if you break a seal on a product, except in accordance with your legal rights.

A non-refundable collection charge of £30 will be applied if delivery of large homeware, furniture and upholstery items is refused, or if a collection is requested, unless the product is faulty. Please note that this charge is non-refundable.

How Does The Next Refunds Policy Work?

According to the Next Refund Policy, you have the following options for returning products if you’re dissatisfied with them:

  • Return Product Via Courier
  • Return the Product Via Post
  • Return the Product In-store
  • Return a Product to Next Through Mail
DepartmentTelephone NumberOpening Times
Online Orders & General Enquiries0333 777 8000*Monday – Sunday 8 AM to 11 PM
Self-serve Number For Payments, Return Requests and Account Balance Confirmation0800​ 587​ 7758*7 days a week 24/7
Next Furniture & Upholstery Enquiries – UK0333 777 8999*Mon to Fri 7:30 AM to 11 PM, Sat & Sun 7:30 AM to 10 PM
Furniture & Upholstery Enquiries – Eire016 869 468*Mon to Fri 7:30 AM to 11 PM, Sat & Sun 7:30 AM to 10 PM
Next Store Enquiries – UK0333 777 8739*Monday – Sunday 8 AM to 11 PM
Next Store Enquiries – Eire016 968 211*Monday – Sunday 8 AM to 11 PM
Report an issue with the Next Website0333 777 4510*Monday – Sunday 8 AM to 11 PM
Financial Difficulties0333 777 8180*Mon to Fri 8 AM to 9 PM Sat & Sun 8 AM to 5 PM

Note: Large homeware, furniture, and upholstery items will be subject to a non-refundable collection charge of £2.50 if they are refused delivery or picked up.

Return Product Via Courier

You can send items to return, such as clothing and small home appliances in new, unused and undamaged condition.

You will need the ‘peel off’ returns label from the original despatch note.

By entering your return details, including the reference number, a specific type of return, and your email address you will be able to choose from designated options.

You must also print labels for each product that is returned so they can be picked up by a courier service.

The packaging should be returned in its original form, if tags have been removed we may be unable to process a refund.

At your local Next store, you would present yourself with the packaged item along with proof of your return.

Return The Product Via Post

If you need a return label, you can call 0333 777 4574 to request one. Then, as soon as you’ve arrived home and reconfigured the package for its return journey, take it to your nearest Post Office.

If a problem arises, be sure to contact the store first before arranging for an exchange or refund.

Return The Product In Person

Most products can be returned within 14 days if you are unhappy with your purchase. And wherever possible, your product must be in the condition it was delivered to you.

To return an item, start by finding the location of your nearest Next store. The store’s address will be on the packing slip that comes with each purchase.

To ensure you can return the item properly, ensure it is sealed and packaged correctly.

You do not need a return note to return an item, but typically stores will also accept other forms of proof of purchase.

Return a Product to Next Through Mail

After securely packaging all of the packages, deliver them to a staff member at the Royal Mail Customer Service Point.

You’ll receive information through email when you’re going to get paid back for your purchases.

If you want to return your items by mail, call 0333 777 8939 or submit an email to get a return label or any notification regarding your refunds.

  • Visit the Royal Mail return site to receive a return label.
  • Then, from the list of possible stores, pick “Next.” Enter your account number in the appropriate field, then click the “create your label” button.
  • Your returns label and printing instructions will be emailed to you.


I have bought online, can I return items to the Next store?

Yes, you can return items purchased online from to a Next store. To return an item, you will need to take the item and your order confirmation to the store. They will check your item and process the return for you. Please note that not all stores are able to accept returns, so you should check with the store in advance.

Does Next do exchange without a receipt?

No, Next Exchange does not accept returns without a receipt. All returns must be accompanied by valid proof of purchase, such as a receipt, invoice, credit card statement, or gift receipt.

What is Next store return policy for a sofa?

Customers can return a sofa within 30 days of purchase for a full refund, provided the sofa is in the same condition as when it was purchased. The customer is responsible for any return shipping charges and must provide proof of purchase. After 28 days, the return will be subject to store manager’s approval.

Company NameNext Store
Return Days28 days
Receipt RequiredYes
Return LabelYes
Restocking FeeYes £2.50
Refund / ExchangeCustomer choice
Online Shopping Return Yes, you have to request online first for
online purchase items.
Original Packaging RequiredYes
Probability of Success ReturnHigh if all conditions follow properly.
Conditions➨Original packaging.

➨The Store bought item is returned in-store only.

➨3-4 weeks days waiting for your returns.

➨Tags removed items will not be returned.

➨Refunds will be credited to the original payment method
ExceptionsJewelry Items, Grooming Supplies, shoes, vouchers, or gift cards, and No merchandise are not eligible for returns


It’s always a good idea to have a return policy in place, especially when it comes to products you’re unsure about. Not only will this help assure that you stand behind the products, but it can also save them time and hassle if you do need to make a return.

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