You can easily shop for various products at Mattress Firm. If you are not comfortable with a product and want to return it? Here you can get the relevant return and refund information. The Mattress Firm return policy is a piece of cake to understand.
Mattress Firm is an American mattress store chain, which has over 3600 store locations in 48 US states. Mattress Firm carries mattresses, beds, and pillows at the best price. The company has most of America’s top-rated brands including Sealy, Tempur-Pedic, Purple, and Serta, and robust.
Mattress Firm Return Policy [All You Need To Know]
Mattress Firm return policy allows you 120 nights trial. You can take it home and sleep on it for 120 nights, and if you do not feel comfortable or it’s not a perfect fit you can return it between 21 to 120 days with your original purchase receipt.
Items that you wish to return must be undamaged, and all the original tags are required. If you removed the tags from the products, it will void the 120 nights trial.
Can You Return The Online Purchase To A Store?
No, you can not return any item which you purchase from the Mattressfirm.com website to the retail store. You have to contact the Mattress Firm customer service through phone, email, or chat.
You can contact customer service by calling at (877)346-8775. If you like to contact customer service via email or chat, you have to visit the Mattress Firm official website for this.
Mattress Firm Non-Returnable Items
Mattress Firm refused to exchange or return on items which are damaged, unsanitary, or stained under the 120 nights trial. And there are some other products that are not eligible for return or exchange.
- Warranty exchanges
- Clearance merchandise
- Pillows
- All special order sizes (California King, Split Cal King, tri-fold, etc.)
- Floor models
- Mattress protector
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
The special order sizes including (California king, Split Cal King, tri-fold, etc) for mattresses and foundations are not eligible for exchange or return.
You can not exchange twice at Mattress Firm.
How Long Does Mattress Firm Refund Take?
Customers can receive a refund in the form of payment used. If the purchase was made with cash, check, debit, or credit card, then it will take up to 7-10 business days for the refund to be processed.
For those who financed their purchase, it will take up to 2 billing cycles for the refund to be visible on the account.
QUICK VIEW
| Company Name | Mattress Firm |
|---|---|
| Return Time Limit | 120 Days |
| Receipt Required | Yes |
| Return Label | None |
| Restocking Fee | Yes |
| Refund / Exchange | Customer’s choice |
| Online Purchase | You can return or exchange your online order at Mattressfirm.com online only. |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Original packaging, original receipt, and original tags. ➨ Damaged, unsanitary items are not eligible for return or exchange. ➨ One return per purchase. ➨ All special order sizes are not eligible for return. ➨ Shipping charges are non-refundable. ➨ The refund will be issued in an original form of payment or store credit. |
| Exceptions | Gift cards, Warranty exchanges, pillows, floor models |
FAQs
No, you have to pay the 20% restocking fee and $99.99 return delivery fee. Your refund is further reduced by any state use taxes that Mattress Firm is required to apply
An adjustable base is not eligible for return or exchange.
Mattress Firm has a flexible return policy that allows you to return or one-time exchange your box spring within a specific time frame, generally within 120 days of purchase.
According to Mattress Firm’s return policy, you can not exchange or return any items to the store that you purchase from the Mattress Firm website.
If you bought your product online, you can cancel your order during delivery by calling a delivery person. (The mobile number is printed in your invoice)
Conclusion
Mattress Firm focuses on customer satisfaction, which offers 120 nights of trial to their customers. If you are not satisfied you can return most of the items within 21 to 120 days. You can also read about the Mattress Firm exchange policy and refund policy.
If we missed any relevant information, please let us know. If you have any further questions about Mattress Firm, feel free to ask in the comment section.
Not happy on my purchase! After buying on september 12 2022! Coil’s sticking in!!!! To me! To soft and suppose to be firm! Need to exchange as a possible!
I am really worried! We had checked reviews and they seemed ok. But now, are these recent reviews on returns that are concerning.
We purchased 2 Beauty rest Mattresses from Mattress Firm with the box springs. One Smart Firm for our daughter and one Smart Extra Firm Lux for us.
It has been a week and we need to return this Smart Extra Firm Lux mattress. it is so painful to me I got no sleep for 2 days. My husband has hip pain that he has never experienced. I will be asking for a refund on the Extra Firm Mattress. And truly, if the Firm one turns out to be a dud like I’ve been reading, may need to return that one too. Total money spent: $3555.75 minus the metal frames that informed our salesperson we did not want before delivery (still waiting on the $139.00 to be refunded to my cc).
I only needed 2 days and my husband 4 days to experience the pain associated with this extra firm mattress. Thank you all for your reviews on returns, though I wish I had seen these first – Never would have purchased anything from Mattress Firm. However, I will remove this review and write a new one if they come through and refund my money spent.
Purchased mattress 3-6-22, total including tax and delivery fee was $1391.98. Had mattress returned before 120 days because the mattress had coils sticking in me. Received another mattress which had the Psame problem, and it seems I was being bitten by bed bugs. Wanted to return third mattress because of coils sticking in me and bed bugs. Told I had to file a warranty claim which I did on 6-12-22. Got no response so I filed another claim. Still no response so I contacted Better Business Bureau. Contacted by Mr. Stencio of Mattress Firm, he said I had to have an exterminator’s report before he could do anything. I called exterminators and was told the cost was from $1,600-$4,000 I told Mr. Stencio we cannot afford to pay $1,391.98 and exterminator’s fee. I am 74 years old and my husband is 87. Mr. Stencio said he could not do anything without the exterminator’s report. maybe he can get me something approximately $720.00. which is approximately what all complaint’s get (one half) and they have the same complaints I have. He is totally ignoring the coils sticking in me.