MAC Cosmetics Return and Exchange Policy (Used + No Receipt)

MAC Cosmetics Return and Exchange Policy (Used + No Receipt)

MAC Cosmetics is a cosmetics company that produces beauty products. The company’s goods were designed for cosmetic artists, but they are now offered straight to consumers all over the world.

If you are dissatisfied with your MAC purchase for any reason, you may simply return it. To return an item, simply read the MAC return and exchange policy here.

MAC Cosmetics Return Policy

If you are unhappy with the products you purchased from M.A.C Cosmetics online or in-store, you must contact MAC Cosmetics within 15 days of purchase to initiate the return procedure. You can get a refund if you return the unused product or unused portion of the product.

You can contact MAC Cosmetics for a return request by calling 18002672666 or emailing

MAC Cosmetics Online Return Policy

You have two options for making a return request: online or in-store. You can return products by mail and get free shipping on the parcel. To return by mail, simply follow the four simple steps below.

  1. To begin, send a message or call 1-800-588-0070 to MAC customer support for a return.
  2. A customer care representative will walk you through the return procedure and provide you with a free return shipping label.
  3. Print the return label from your email.
  4. Wrap your return item now. Seal the package properly and attach the return label to it.
  5. Request a UPS package pick-up or take your return package to a UPS station and drop it off yourself.

Gifts and Purchases made online can only be returned via mail. In-store purchases cannot be returned by mail.

MAC Cosmetics In-store Return Policy

Any purchase, whether made online or in-store, can be returned to any MAC Cosmetics location. You are not required to contact them for any information. Simply bring the purchased item, along with the order number and the original purchase receipt, to any MAC shop and talk with a store employee. They will help you with the return procedure.

In-store returns are also subject to various limitations. You will not be able to return any purchases made with your MAC Pro Membership, including purchases made at department stores or airport sites.

Can You Return Items To MAC Without a Receipt?

Yes, you certainly can. You can return your items even if you don’t have a receipt. To acquire information on returning a product without a receipt, contact MAC Cosmetics customer care.

In-store returns are not possible. if you don’t have the receipt for the purchase

About MAC Cosmetics Exchange Policy

If you don’t have the receipt, MAC Cosmetics will exchange the merchandise instead of a refund. Although MAC does not offer exchanges, you do have the option of receiving store credit and placing a new order.

You can also claim store credit if you don’t have a receipt for a purchase.


MAC is giving away MAC lipsticks as a thank you to consumers who return six empty MAC makeup containers to a participating M·A·C counter or send them via mail. Make sure that No returns or exchanges will be accepted on lipstick provided at no charge. Loyal MAC fans can choose from Lipsticks, Lipglasses, or small Eye Shadows.

MAC Cosmetics Refunds

They will process your refund after they get the returned product. The refund will be delivered in the same form as the original payment, and it will take 7-10 business days for it to appear in your account.

The time it takes for a credit to appear in your account is dependent on the financial institution. For more information, you need to contact the bank directly.

Company NameMAC Cosmetics
Return Time Limit15 days
Receipt RequiredYes
Return LabelNone
Restocking FeeNo
Refund / ExchangeCustomer choice
Online PurchaseYou can return and exchange at any MAC Cosmetics store and online
Original Packaging RequiredYes
Chance of Success ReturnMedium
Conditions➨ You need to contact customer service for a return.

➨ In-store purchases can’t be returned by mail.

➨ MAC offers free returns.

➨ MAC allows returns without a receipt.

➨ The refund will be credited back to your initial payment method.
ExceptionsGift cards


What should I do if the product I received is defective?

If you got damaged items, please send a message or contact 1-800-588-0070 to initiate the return procedure.

Is it possible to return MAC cosmetics at Macy’s?

Yes, The item can be returned to any Macy’s store if you bought it at Macy’s.

Can you return the MAC lipstick that is used?

MAC does not accept returns or exchanges on opened, used, or tried products.


MAC has an easy-to-understand return policy. You are not obligated to return your purchases within a certain amount of time, you can do so at any store or online. Items that have been opened will be taken as well. We hope you find the information provided helpful in making the process of returning things as simple as possible.

The terms and conditions will apply to any returns or exchanges. If you have any further questions, please do not hesitate to contact us. Please don’t forget to leave us your valuable feedback.

Leave a Reply

Your email address will not be published. Required fields are marked *