LensCrafters Return Policy (Online & In-store Purchase Exchange Policy)

LensCrafters Return Policy  (Online & In-store Purchase Exchange Policy)

LensCrafters is a well-known multinational prescription eyewear and prescription sunglasses store. Prescription eyeglasses, sunglasses, frames, and contact lenses are some of the company’s most well-known products.

LensCrafters makes it easy to get high-quality eyeglasses online. They’re one of my go-to retailers because they’re so reliable.

Plus, they make it easy to return or exchange frames if you change your mind. Keep reading if you’d like to learn more!

LensCrafters Return Policy

LensCrafters offers a generous return policy in order to ensure that you are happy with your purchase.

If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.

You can also exchange your purchase for a different product within the same category.

If you need to return your purchase because it is defective, you can do so within 30 days of receipt and receive a full refund or replacement product.

This policy extends to both in-store and online transactions, and it doesn’t matter why you decided you didn’t like the product.

All you need to do is bring the product back to any LensCrafters store or call customer service and ask for a return authorization number.

If the purchased item is not in its original condition or is damaged, you will not be eligible for a refund or exchange.

How Can I Return an Item That Bought Online?

LensCrafters return policy online is very simple, You can visit the official Lenscrafters website and request a return by following these simple steps:

  • To start, go to the return request page and fill out a return request form.
  • You will get a prepaid shipping label in your email within 48 hours of completing and submitting the return request form.
  • Wrap the product in its original box and attach the shipping label.
  • After that, just return the item to the local UPS or other parcel services.

In-Store Return Policy at LensCrafters

You have the option of returning your purchase either online or in-store.

You must follow these procedures if you wish to return a LensCrafters product in-store:

Return the item to the same store where you made your initial purchase. Check to see if the product is in its original, undamaged condition.

Remember to bring the original receipt with you. After that, you will be guided through the procedure by a Lenscrafters professional.

What Is LensCrafters One-year Replacement Policy?

For its products, LensCrafters offers a One-Year Eyewear Warranty. You may purchase a service to protect your eyewear against damage and replacement.

The one-year replacement warranty covers damage from accidental drops as well as natural wear and tear from daily usage.

LensCrafters Exchange Policy

As per LensCrafters exchange policy. With the original purchase receipt, you can eligible for an exchange for another item within 90 days of the purchase date.

Make sure the goods you are returning are unused, unharmed, and free of cracks before seeking an exchange.

If you would like to exchange your eyeglasses for another brand or style, LensCrafters will adjust the price if there is a difference in pricing.

How Long Does It Take To Get a Refund?

LensCrafters will process your return after they receive the goods and verify If you are qualified for a refund.

The refund will be delivered in your original method of payment and will take 7-10 business days to process.

You will receive an instant refund if you return a purchase in-store.

LensCrafters Customer SupportInformation
Customer Care1-877-753-6727
Email SupportLenscrafters.com/lc-us/send-email
Live Chat SupportLensCrafters Chat
Social Media SupportFind a Store
Store LocatorFind a Store Locations
Search by ZIP code or state to find the nearest LensCrafters store
Return PolicyLensCrafters offers a 30-day satisfaction guarantee
If you are not satisfied with your purchase, return it for a refund or exchange
Contact LensCrafters Customer Care for instructions on how to return your item
Warranty InformationLensCrafters offers a one-year warranty on frames and lenses
Contact LensCrafters Customer Care for more information

LensCrafters Return FAQs

What is Lenscrafters Return Policy for Lenses?

LensCrafters stands by its merchandise and provides a full refund or exchange within 90 days of purchase if you return the item in its original condition. Lenses must be in the same unworn condition as the day you purchased them. Keep in mind, there are no returns on sale items, including clearance items.

Can I return the Glasses to LensCrafters?

Yes, you can. However, only prescription eyeglasses, progressive lenses, and sunglasses can be returned. You will have to pay the return shipping costs. When mailing your glasses, make sure they’re well padded in a box with lots of bubble wrap, and send them insured and with a tracking number so if you need to file a claim, you’ll have proof.

How can I get in touch with Lenscrafters’ customer service?

LensCrafters’ customer service number is 1-877-753-6727.

What is LensCrafters’ return address?

Returns should be sent to Lenscrafters, Inc., 4000 Luxottica Place, Mason, OH 45040.

Company NameLensCrafters
Return Time Limit30 days
Receipt RequiredYes
Return LabelYes
Restocking FeeNo
Exchange/ReturnAll are possible within the certain timeframe
Online PurchaseYou can return or exchange online purchases, online and at any LensCrafters store location.
Original Packaging RequiredYes
Chance of Success ReturnHigh if all conditions follow properly
Conditions➜ Make sure the item has not been used or is not damaged.

➜ Return item must be in original condition

➜ Worn, altered products are not eligible for returns.

➜ You have 90 days to exchange

➜ Customers are responsible for all shipping costs.

➜ The refund will be issued in the original form of the payment.
ExceptionsGift Cards, damaged items, final sale items

Also, Check out Visionworks Return & Exchange Policy


LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. Don’t worry if you don’t understand something, simply write it down in the comments area.

Please share your experience in the comments area so that other consumers can learn from it as well.

One thought on “LensCrafters Return Policy (Online & In-store Purchase Exchange Policy)”

  1. Prescription glasses, the frame I picked is not suiting me, I bought them a week ago.
    Can I exchange the frame cost to cost & get the lenses in a new frame.
    I got lenses & frames both from lenscrafters.
    Both are insurance covered.
    The frames have attracted lot of unpleasant comments.
    I want to exchange them. Not return. Whats the policy & cost

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