LensCrafters is a well-known multinational prescription eyewear and prescription sunglasses store. Prescription eyeglasses, sunglasses, frames, and contact lenses are some of the company’s most well-known products.
LensCrafters makes it easy to get high-quality eyeglasses online. They’re one of my go-to retailers because they’re so reliable.
Plus, they make it easy to return or exchange frames if you change your mind. Keep reading if you’d like to learn more!
LensCrafters Return Policy
LensCrafters offers a generous return policy in order to ensure that you are happy with your purchase.
If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.
You can also exchange your purchase for a different product within the same category.
If you need to return your purchase because it is defective, you can do so within 30 days of receipt and receive a full refund or replacement product.
This policy extends to both in-store and online transactions, and it doesn’t matter why you decided you didn’t like the product.
All you need to do is bring the product back to any LensCrafters store or call customer service and ask for a return authorization number.
If the purchased item is not in its original condition or is damaged, you will not be eligible for a refund or exchange.
How Can I Return an Item That Bought Online?
LensCrafters return policy online is very simple, You can visit the official Lenscrafters website and request a return by following these simple steps:
- To start, go to the return request page and fill out a return request form.
- You will get a prepaid shipping label in your email within 48 hours of completing and submitting the return request form.
- Wrap the product in its original box and attach the shipping label.
- After that, just return the item to the local UPS or other parcel services.
In-Store Return Policy at LensCrafters
You have the option of returning your purchase either online or in-store.
You must follow these procedures if you wish to return a LensCrafters product in-store:
Return the item to the same store where you made your initial purchase. Check to see if the product is in its original, undamaged condition.
Remember to bring the original receipt with you. After that, you will be guided through the procedure by a Lenscrafters professional.
What Is LensCrafters One-year Replacement Policy?
For its products, LensCrafters offers a One-Year Eyewear Warranty. You may purchase a service to protect your eyewear against damage and replacement.
The one-year replacement warranty covers damage from accidental drops as well as natural wear and tear from daily usage.
LensCrafters Exchange Policy
As per LensCrafters exchange policy. With the original purchase receipt, you can eligible for an exchange for another item within 90 days of the purchase date.
Make sure the goods you are returning are unused, unharmed, and free of cracks before seeking an exchange.
If you would like to exchange your eyeglasses for another brand or style, LensCrafters will adjust the price if there is a difference in pricing.
How Long Does It Take To Get a Refund?
LensCrafters will process your return after they receive the goods and verify If you are qualified for a refund.
The refund will be delivered in your original method of payment and will take 7-10 business days to process.
You will receive an instant refund if you return a purchase in-store.
| LensCrafters Customer Support | Information |
|---|---|
| Customer Care | 1-877-753-6727 |
| Email Support | Lenscrafters.com/lc-us/send-email |
| Live Chat Support | LensCrafters Chat |
| Social Media Support | Find a Store |
| Store Locator | Find a Store Locations |
| Search by ZIP code or state to find the nearest LensCrafters store | |
| Return Policy | LensCrafters offers a 30-day satisfaction guarantee |
| If you are not satisfied with your purchase, return it for a refund or exchange | |
| Contact LensCrafters Customer Care for instructions on how to return your item | |
| Warranty Information | LensCrafters offers a one-year warranty on frames and lenses |
| Contact LensCrafters Customer Care for more information |
LensCrafters Return FAQs
LensCrafters stands by its merchandise and provides a full refund or exchange within 90 days of purchase if you return the item in its original condition. Lenses must be in the same unworn condition as the day you purchased them. Keep in mind, there are no returns on sale items, including clearance items.
Yes, you can. However, only prescription eyeglasses, progressive lenses, and sunglasses can be returned. You will have to pay the return shipping costs. When mailing your glasses, make sure they’re well padded in a box with lots of bubble wrap, and send them insured and with a tracking number so if you need to file a claim, you’ll have proof.
LensCrafters’ customer service number is 1-877-753-6727.
Returns should be sent to Lenscrafters, Inc., 4000 Luxottica Place, Mason, OH 45040.
| Company Name | LensCrafters |
| Return Time Limit | 30 days |
| Receipt Required | Yes |
| Return Label | Yes |
| Restocking Fee | No |
| Exchange/Return | All are possible within the certain timeframe |
| Online Purchase | You can return or exchange online purchases, online and at any LensCrafters store location. |
| Original Packaging Required | Yes |
| Chance of Success Return | High if all conditions follow properly |
| Conditions | ➜ Make sure the item has not been used or is not damaged. ➜ Return item must be in original condition ➜ Worn, altered products are not eligible for returns. ➜ You have 90 days to exchange ➜ Customers are responsible for all shipping costs. ➜ The refund will be issued in the original form of the payment. |
| Exceptions | Gift Cards, damaged items, final sale items |
Also, Check out Visionworks Return & Exchange Policy
Conclusion
LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. Don’t worry if you don’t understand something, simply write it down in the comments area.
Please share your experience in the comments area so that other consumers can learn from it as well.
Prescription glasses, the frame I picked is not suiting me, I bought them a week ago.
Can I exchange the frame cost to cost & get the lenses in a new frame.
I got lenses & frames both from lenscrafters.
Both are insurance covered.
The frames have attracted lot of unpleasant comments.
I want to exchange them. Not return. Whats the policy & cost