GNC Return Policy + Easy Exchange and Refund

GNC Return Policy + Easy Exchange and Refund

Here is everything you need to know about the GNC return policy. If you want to return or exchange an item that you purchased, please read the GNC return and exchange policy, which explains how to do so.

GNC Holdings, Inc. commonly known as General Nutrition Centers and abbreviated GNC is a US firm based in Pittsburgh. Vitamins, supplements, minerals, herbs, sports nutrition, diet, and energy items are among the company’s specialties. GNC has a total of 8,400 locations, including 6,200 retail shops in the United States and franchise operations in more than 50 countries.

GNC Return Policy [Complete Guide]

GNC wants you to be completely delighted with everything you buy at or a GNC Authorized Retailer. Therefore, if you are not happy with an item you have purchased, you may return it within 30 days of the order date for a full refund, minus shipping, handling, gift wrap, and other fees.

To secure full credit, the item must be returned in good condition, unused or used, in original boxes (where feasible), and with all papers and attachments.

What Is The Online Return Process?

Your package will include specific instructions for returning an item on the packing slip. You need to follow some basic steps.

  1. Return information can be found on your packing slip.
  2. If at all possible, keep the item in its original packaging.
  3. Include the item with the bottom half of the original packing list. For your records, save the top portion of the packing list. Please provide your order number, billing name, and address with the item if you are unable to deliver your packing list.
  4. To ensure full credit, all products must be returned in good condition, unused or used, in original boxes (where feasible), and with all paperwork and accessories.
  5. All return shipping costs must be paid in advance. C.O.D. deliveries are not accepted.
  6. To verify that the product you are returning gets returned to the warehouse, keep the Return Tracking Number.
  7. Within 30 days of receiving your returned products, you can anticipate a refund in the same mode of payment that you used to make the transaction. If the return is due to a manufacturer or shipment fault on our side, you will be repaid the shipping fee.

We recommend sending your return by UPS or Insured Parcel Post for your safety. Unless your packing slip instructs you to ship an item to a different address, return packages should be sent to:

5215 Albert S White Blvd
Whitestown, IN 46075
Attn: Return Department

What Is GNC In-store Return Policy?

Within 30 days of the date of your order from or GNC Retail location with a valid sales receipt or packing slip, all products are refundable.

Please note that purchases made with Bill Me Later cannot be returned to a GNC store. Return instructions can be found on your packing slip.

What To Do When You Received Damaged or Wrong Product?

If you get a faulty or wrong item, you need to call a Customer Service Representative at 1-877-GNC-4700 within 30 days of delivery. Please provide your order number and item number from your original confirmation e-mail to the Representative. Also, give your phone number and email address.

The customer support will make every effort to replace the item as soon as possible. If the item is damaged as a result of shipping, they will pay the shipping costs.

Can You Return A Product Without Receipt?

Yes, GNC Return Policy allows you to return a product without a receipt or any other proof of purchase date. You will be required to provide a valid photo ID, and it should be a GNC brand product.

GNC will only provide an exchange and will not issue refunds. The benefit of just exchanging the product for GNC brand items will be provided. You will get a refund based on the Member Price or the lowest selling price in the last 60 days.

GNC Exchange Policy

Within 30 days of purchase, any product, with or without slip, can be exchanged for GNC items. You can exchange your returns whether they are open, not open, used, or unused. Provide the invoice receipt or a digital packing slip for exchange.

Any or GNC store product can be exchanged.

GNC Refund Policy

Return the item within 30 days of purchase for a complete refund. GNC’s refund policy is depending on how you paid for your purchase, and you will receive a return in the same way.

After the return is received at the warehouse, it usually takes 7 to 14 days. It may take up to 30 days for it to appear on your credit card statement, depending on the payment method you used.

Return Exceptions

  • GNC gift card
  • GNC Membership
  • The GNC products sold by unauthorized sellers (GNC has no control over the quality of GNC items offered by unlicensed merchants.)


Company Name GNC
Return Time Limit 30 Days
Receipt Required Not Always
Return Label None
Restocking Fee Yes 12%
Refund / Exchange Customer’s preference
Online Purchase You can return and exchange it online and at any GNC store.
Original Packaging Required Yes
Probability of Success Return High
Conditions ➨ Original receipt and packaging

➨ Shipping charges are non-refundable

➨ The refund amount will be issued in an original form of payment or store credit.

Exceptions Gift card, GNC Membership, Products sold by an unauthorized seller
Start Your Return


The return policy of GNC is fairly straightforward. However, you have 30 days time limit on returning your item; while you can return it to any shop or online. They take returns even the product is opened. We hope that the information provided will assist you in making your return procedure as simple as possible.

On returns or exchanges, the terms and conditions will apply. You are welcome to contact us if you have any additional queries. Remember to give us your important feedback.

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