Xbox Return Policy, Eligibility, Refund, Pre-order Cancel + More

Xbox Return Policy, Eligibility, Refund, Pre-order Cancel + More

The Xbox, with its recently updated game store and millions of units sold worldwide, is a great gaming console. However, sometimes you may find out that the game you bought was highly overrated or did not have all the features that were promised.

With recent policy changes platforms like Xbox, and Microsoft Store is the latest to adapt.

The process of getting a refund varies from platform to platform and could be complicated as well.

The Refund Eligibility section may seem confusing. This article will provide a guide to answer how often you can request a refund from Microsoft if your purchase was made on Xbox.

Remember one thing If your account is “suspended” or “closed,” then you won’t be able to get a refund, but If your account is in good standing, you can request a refund through the Microsoft Store for Xbox games.

Xbox Customer Support Details

Customer Support InformationContact Information
Phone Number1-800-469-9269 (US) or visit Xbox Support website for local numbers
Email Address
Live Chat
Customer Service Hours24/7
Xbox Warranty1 year from the original date of purchase
Xbox Support Website
Xbox Community
Order TrackingAvailable on the Xbox Support website
Shipping InformationFree shipping for Xbox consoles and accessories

How To Request an Xbox Refund? 🎮 💰

Xbox Live is a great gaming service with tons of games to choose from. However, sometimes you may find that you don’t want to play the game any longer.

When you activate a game, it becomes part of your library and can be played as many times as you like.

Having an Xbox and deciding that it’s not for you or having a bad experience with Xbox Live, don’t worry!! There are a few steps you can take to get a refund.

  • The first step is to find the product that you’re unhappy with and give a legitimate reason for a refund.
  • Xbox game, make sure you’ve played it at least once. And within 14 days of purchase, you are asking for a refund.
  • Be sure to include your product ID, your name, and your address in your request.
  • The process for receiving a refund is different depending on the country you reside in.
Xbox Game remote

What Are The Criteria for Making a Refund on Xbox? ✅

Refunds are available for digital game purchases within 14 days of purchase. Physical game purchases can be returned for a refund within 30 days if unopened.

Xbox gamers know That Microsoft Store is one of the more popular places in the gaming industry and where they go to find their games.

Microsoft’s digital distribution platforms have made it into one place.

Nowadays, shopping for games is only a click away, with the Microsoft Store.

  • Refund does not apply to any add-ons content purchased for the game.
  • Refunds will not be issued after 14 days of your purchase, you can contact Microsoft customer service and ask for a full refund.
  • You’ll need your purchase receipt as proof of purchase.
  • No refund is possible if you have played the game for more than two hours across all accounts.
  • One day after the game’s official release and after playing it at least once, it is possible for a refund with our help i.e less than 24 hours.
  • The game has been purchased by accident

If the refund request gets approved by Microsoft, you can expect the money to be returned within a few business days. the refund money will be transferred into the account you use for the purchase.

How to Get a Complete Xbox Refund? 💯 💸

Refunds can be a pain to get, but they’re worth it in the long run. Here’s how to get one on Xbox Games:

  • Start by Signing In to your Microsoft/Xbox account by username and password.
  • On the home screen, select My Games and Apps and go to the order history.
  • Select the game/order number you want to refund.
  • Select Refund request.
  • Then select one legitimate reason for your refund request.
  • According to your reason, You’ll be asked to provide your original receipt and proof of purchase, and other additional information.
  • They will ask you to provide your email address for the refund confirmation.

Refunds are available only to the game at least one time. Additionally, any addons that have been downloaded cannot be returned.

If everything looks good and you’re still not satisfied, you can submit a ticket for a refund.

Once your refund is processed, you’ll receive a notification in your inbox or on the My Games & Apps page of your Xbox account and the refund money will be transferred into the account you use for the purchase.

What Is The Reason I am Not Eligible for The Refund? 🚫 💰

In Xbox, it’s not always easy to see if the order is history or canceled or whether a payment has been processed. In many cases, an error occurs.

  • Maybe you use a different account.
  • Your purchase in less than 24 hours.
  • You purchase a subscription on pack.
  • You got a gift or someone gave you an Xbox ticket.
  • Purchase a physical Xbox.
  • Your purchase is a pre-order or on a cancellation list.

How To Ask For a Refund or Cancel The Pre-order? 🙋‍♀️ 💬

You can also cancel your subscription at any time. Pre-orders can be canceled up to ten days before the release, and customers may still qualify for a refund if they request one within that time frame.

You can get a refund when you cancel pre-orders, or subscriptions to other services like Xbox, but this usually means the company will treat it as an actual cancellation, and may not charge anything.

The subscriptions page in your account also includes a cancellations option. And if you are eligible for any refund will also be offered.

Quick View

Company NameXbox Microsoft
Return Time Limit14 days for digital games, and 30 days for Physical games.
Receipt RequiredYes
Return LabelNone
Restocking FeeNo
Refund / ExchangeCustomer choice
Online PurchaseYou can request a refund for your gaming purchase
Original Packaging RequiredYes
Probability of Success ReturnHigh if all conditions follow properly
Conditions➜ Request a refund within 14 days for Digital purchases (games and apps)

➜ Have less than two hours of playtime across all accounts.

➜ Return the Xbox hardware within 30 days of purchase.

➜ The item must be in new condition and have all original packaging, cables, and accessories.

➜ legitimate reason.

➜ Refund money will be transferred into the account you use for the purchase.
Pre-order conditionPre-orders can be canceled up to ten days before the release after that you will qualify for a refund
Exceptions➜ Xbox Live Gold, Xbox Game Pass, and other subscription services.

➜ Gift and physical Xbox tickets are not acceptable

FAQ’s ❓

What is the Xbox game return policy?

The Xbox game return policy is simple. If you buy an Xbox game and decide that you no longer want it, you can return it within 14 days for a full refund.

What are the consequences if you don’t follow the Xbox game return policy rules?

If you do not follow the Xbox game return policy, the consequences can be significant. Depending on the situation, you may have to pay a fee for your game. If you have an active subscription plan for Xbox Live, you may also have to pay for a new subscription.

What to do if I have sent one request Should I be eligible to send another?

If you’ve sent in a request before and not received a response, don’t worry – make another request. You can also reach out to Microsoft Support if you need help filing your request.

How many Business days do you have to wait to receive the refund amount?

When your Xbox item qualifies for a refund, you will receive a notification email from Support. If you do not receive the email within 24 to 72 hours, then we recommend you to check spam or junk emails.


Xbox game returns are a hot topic these days, plus returning games if they were not satisfied with their purchase. This policy can have a significant impact on your gaming industry, and it’s important to be aware of what you’re getting yourself into before making a purchase.