Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. All of the stores sell frames, lenses, sunglasses, and accessories.
Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here.
Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? Don’t worry, you will be able to successfully return the item. The Return Policy at Visionworks can assist you in returning your products. We will go over the return or exchange policy in detail.
What Is The Return Policy of Visionworks?
You have 100 days from the date of purchase to return the product for a refund. Visionworks offers a simple 30-day, money-back guarantee. If you’re not totally satisfied, just return your glasses within 30 days of receipt for a full refund.
The item must be in its original condition and show no signs of use or wear before being returned to the store.
Visionworks Return Process
Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. Many customers complain about buying a defective product from Visionworks. However, Visionworks offers a 30-day return policy within which you can return your order. We explain how to get a refund for a defective Visionworks order.
You have two choices when it comes to returning the item. You can contact Visionworks by phone or visit a store to return or inquire about a product.
If you want to return an item purchased over the phone, follow these steps:
- Call Visionworks customer service at 18007847274
- Tell the customer support representative about your issue.
- Request that a customer service representative begins the return request procedure.
- Now follow the rest of the procedures.
- Then you can return your product
You must make sure to take the receipt to the store you got the glasses from. The return policy lets you exchange your glasses for another style or color, or get a refund.
Visionworks In-store Return Policy
Returning goods in-store is the most convenient option whenever you need to return a purchase. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.
The item must be in its original condition with no marks of use or damage, and the merchandise must have the company’s tag on it.
Does Visionworks Provide Exchange?
Yes, Visionworks has an exchange policy for its clients. Within 100 days of purchase, Visionworks allows you to exchange your purchase. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product.
You can replace your purchase in-store or over the phone. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached.
How Long Does The Visionworks Refund Last?
When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses.
Visionworks offers a money-back guarantee of 30 days. The refund will usually be issued within 30 working days. The duration of time it takes to receive a refund varies based on the type of refund.
The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable.
Will I Need To Show Proof of Purchase?
Yes, so bring your Visionworks receipt or proof of purchase with you. If you don’t have it with you, you can still return the product. If you purchased the product online, go to the Visionworks website and follow these directions:
- Go to www.visionworks.com and click on My Account
- Click on “Log In” and enter your email address and password.
- Click “Return Items”.
- Click on “Return Item by Print Label”.
- Click “Continue”.
- Enter code and select “Go”.
- Click “Print”.
- Take the printed label from your printer and attach it to the package.
Quick View
| Company Name | Visionworks |
| Return Time Limit | 100 days |
| Receipt Required | Yes |
| Return Label | None |
| Restocking Fee | No |
| Refund / Exchange | Customer choice |
| Online Purchase | You can return and exchange at any Visionworks store and online |
| Original Packaging Required | Yes |
| Probability of Success Return | Medium |
| Conditions | ➨ Make sure the item hasn’t been used or isn’t damaged. ➨ Return item must be in original condition. ➨ The original tag must be attached. ➨ Shipping charges are non-refundable ➨ The refund will be credited back to your initial payment method. |
| Exceptions | Gift cards |
Conclusion
We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. If you don’t understand something, don’t worry about it, simply write it down in the comments section.
Please also share your experience in the comments section so that other customers can benefit.
They are not honest about giving a refund back in money or check. My boyfriend is still waiting for his refund yet, he paid cash in tge amount of $224.00 he had a flex card that pays for the rest of your bill from his insurance. He took it back in to use that, but they said they didn’t have that much cash in their drawer so they printed a paper that a refund will be mailed to him. Haven’t seen anything yet and it’s past the 30 days they said. He won’t go beck there for glasses and he is getting angry about the money. They basically ripped him off they got the money twice!!!!!!!